Late responding to emails. Product ordered from Amazon on 1 January dispatched on 3 January and to date has not arrive. Company not prepared to do anything until week commencing 21 January in accordance with the Royal Mail's 15 day delivery processing policy. Very poor.
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I am very sorry to read that Royal Mail have failed to deliver your order on time. I must stress that the 15 day wait is not our policy but a Royal Mail policy. We hope you understand that the service & terms offered by Royal Mail is sadly beyond our control.
We hope that Royal Mail have now delivered your order. If they haven't, please do not hesitate to contact us again as we will now be able to help you further. We apologise for any inconvenience caused.