Total Warehouse reviews

Total Warehouse reviews

Excellent
9.1
from 0 - 10
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Review by confirmed purchaser

Quick and efficient response

I bought a couple of the Electric Wall Conservatory Convector Panel Heater about six months and returned to order another on ebay. But there was an error with the listed price. I phoned the Total warehouse customer service direct and the lady that took my call was very helpful and advised me of the correct price. The re-ordering was straight forward. Also I received text message notification of an hour slot delivery time prior to the delivery. the item was delivered in time as advised. very happy with the customer service
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Review by confirmed purchaser

would buy from again

good product at a reasonable price delivered promptly , i wouldnot hesitate to shop here again.
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Review by confirmed purchaser

First time I've ever given 5 stars to anyone. Excellent

I was kept fully informed at every stage. The item was originally out of stock but arrived a lot sooner than I was expecting. Just waiting to have my radiators fitted. (Sadly my husband is doing this & not Total Warehouse).
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Review by confirmed purchaser

Brill

Very helpful and brilliant prices, top seller
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Review by confirmed purchaser

par excellence

best service i have ever known.
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Review by confirmed purchaser

Totalwarehouse a must

Delivery was on time. No problems. £10 cheaper than on Amazon for the same items!
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Review by confirmed purchaser

Received my order damaged

I reported receiving my heater with 2 broken tubes in it the hour I received it with a photo. The box was not damaged outside. The packing inside was not holding the heater as it should. They are sending on 2 new tubes for me to fit. Not a new heater. Not a good service.
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Review by confirmed purchaser

Very good customer service

Recently bought a gorgeous light fitting from Total Warehouse. It came directly from the supplier & due to the way it was packaged had sustained some damage.
I had no problem getting through to Becky who was very helpful & I was offered a number of options. When I decided to return the item, a convenient collection was quickly organised & text/email confirmation sent. Very good to deal with.
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Review by confirmed purchaser

After an error in product delivery, all resolved efficiently

Having ordered an electric heater I received the wrong item. I immediately wrote an email to the supplier and they apologised profusely blaming an error in picking the item from the warehouse. The replacement heater was delivered and the error collected at a time and day to suit me. Mistakes happen but it was resolved very efficiently.
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Review by confirmed purchaser

Airpro 2 Litre Large Midi Air Dehumidifier

I ordered this dehumidifier and the money was taken straight away.
T the next day they said that there was not any available and that they had refunded my money but it wasn't until 3 days later that it appeared.
Not a very good experience at all.
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Review by confirmed purchaser

Initial problem solved promptly without reservation

We had purchased an electric wall heater for our conservatory. It came within the 3/4 days specified and seemed to be very well packed. However upon opening the package we found the vents at both top and bottom of the heater panels to be buckled. I phoned the company and was told that they would be prepared to send out a replacement if I could send them some digital photos of the item. This I did and within a couple of hours we received an email advising that a replacement was being dispatched to us as a priority shipment. It arrived the following morning and proved to be in good condition. It only took about half an hour to get the heater installed and working. An excellent and cost effective solution to the problem of providing some additional heating in our conservatory in the winter.
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Review by confirmed purchaser

swift service, good product

Product came very quickly and does what it says on the tin.
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Review by confirmed purchaser

Good service

Nice quick service, working well
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Review by confirmed purchaser

Total Warehouse - Total satisfaction

First class service and very quick. Would definitely recommend.
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Review by confirmed purchaser

Smart delivery, excellent Customer Service.

Delivery was on time and the Dehumidifier seems to be working well. However, the attached booklet contained some errors. Also, I had to phone Customer Service as there was no indication of any guarantee; I was very politely advised that there was a 12-month guarantee period by a very friendly assistant.
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Review by confirmed purchaser

A happy shopping experience.

I had no previous experience of Total Warehouse, but bought two electric heaters from them. Their price for these was even lower than the online discount electrical retailer that I have used previously, so I was a little unsure how good their service would be. I needn't have worried - it was first class! I did have a minor quibble with them over the shipping charge, but my email was answered first thing the following morning, not only apologetically, but agreeing an immediate refund of the disputed amount. That's what I call honourable trading. Plus the fact that the goods were delivered very quickly; a neighbour had to accept them as they arrived several days earlier than forecasted and I was out. They were well wrapped and arrived in sound condition. All in all - very satisfactory.
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Review by confirmed purchaser

Brilliant Customer Service Experience

I ordered a colour changing diffuser for a christmas gift last week using their next day delivery service. I was sent emails at the product pick, dispatch and delivery stages which was very helpful to have when ordering the day before Christmas eve!

Although the product was faulty (These things happen!) Total Warehouse dealt with it perfectly, no stress no hastle, they advised I should dispose of the faulty product and they would issue a new one immediately...some may say a five star rating shouldn't be given if the product was faulty but the politeness of the customer service adviser and the simple returns policy in place means I would still recommend them any day!
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Review by confirmed purchaser

Delivered on time

We needed plug and play lights the next day due to being let down by another supplier. Total Warehouse had the lights in stock and even paying them extra to deliver by 12pm the next day were still a little bit cheaper than our original supplier.

Lights turned up on time - job done and they look great.
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Review by confirmed purchaser

The lights that light up my life !

Ordered one day delivered the next how good was that, plus the product was just what I wanted in quality terms. Very well pleased. Thanks Total warehouse.
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Review by confirmed purchaser

Great service!

Very fast delivery,nice product!

Total Warehouse Details

About this company

Visit Total Warehouse

Contact information

Call us on: 0330 555 5969
We live here: Unit 1 New House Farm
RH6 9TF Horley
United Kingdom

Category

Total Warehouse is ranked 309 out of 1032 in the category

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