The staff at Touch of Ginger are just fantastic.
I ordered the kgb orchid candle deals like other on here, and also had problems with the candle count....after phoning them, they organised dispatch but it didnt arrive....after speaking to 2 different staff members during the course of the week, a member of staff then kindly took it upon himself to personally organise the dispatch and delivery for me, sending it overnight.
I was very impressed with this company, all staff there were friendly, helpful and patient at all times....(I'd love to work amongst this professional and fun team!)
They went above and beyond the call of duty for me, therefore I happily recommend them to anyone.
I give 5 stars even though I received 3 candle holders instead of 9. But a phone call put this right and the extras were delivered the next day. Thought they were well worth the equivalent of £1each as very pretty and safe, but would not have paid 3 times as much. But customer service was brilliant! I shall look at site for other gifts.
kgb deal orchid t-lights. Although they only sent 1 set instead of 3, after a phone call and very helpful staff, the other 2 sets arrived within a matter of days. I was happy with the free delivery, quality and the helpfulness of the staff.
Great product from Touch of Ginger, ordered a mini flight travel pod, Satisfied with the product, however, to be fair I believe there could have been more for the money. But the description of the product was exactly what you got.
The products are great and the service is fab, we have been using Touch of Ginger for little pressies for the past few years and have never been left down. The quality and orginality of their products cannot be faulted and neither can their mail order service.
Touch of Ginger carries very clever products, but it took them a long time to get to my house. Granted, it was international shipping, but it took the products over a month to arrive.
I loved the unusual items in the catalogue and was delighted - and amazed - when the gifts I'd ordered arrived practically before I'd sent the email!
My family were equally delighted with their presents - and asked where they'd come from. (More orders coming your way?)
THIS is the way to run a business.
I never received the item I ordered as a Christmas present. It's now May and I receive an email requesting a review! Why would this be, have you finally delivered my item to the address I moved from in February? I never complained at the time because of the bad weather and had forgotten about it until now.
It was a very pleasant experience purchasing from Touch Of Ginger. They were very efficient, and helpful towards my requests. The range of products was superb for what I was looking for, and felt very valued as a customer. Look forward to using them again soon.
I saw some of your products on sale in Debenhams, and thought I'd visit your website to see what other products you had to offer. They all look brilliant, and the bottle opener I ordered arrived on time, but is perhaps a bit overpriced. Overall though, I was very pleased.
I really like the stuff you sell at Touch of Ginger - however, my purchase before Christmas took ages to come and I had to write to you to check up on it. As such, it was too late for the secret santa present and although I asked you to cancel it, you sent it late anyway. So not best pleased - but would consider shoppping with you again as you sell cool stuff. x
Benjamin Bowles found this review useful
I love this website and the products and I have bought a present in Christmas and all was OK, but I wanted to buy another present and I can't...and I am from spain and I don't understand some things that I had to do to pay! I sent an e-mail and they treat to help me but there wasn't any result and I couldn't buy it...
I will try to do it, because I want it but I don't think if I will have any result.
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