Reply from Towels R Us
[REPLY]
- Reviews (565)
- JAN
- 1 Review
Good quality, good service, good product
Very quick service that totally met my expecations. Well done!
- Trevor
- 2 Reviews
Towelsrus means Towelsforall
I would recommend the company Towelsrus to anyone for quality, service and price. Goods were despatached and delivered in a very short time no hassels what so ever. I would use them again for my next purchase.
- Lorna Osborne
- 1 Review
Doesn't get better than this
I have used this company lots of times now and am always very happy with the products and the personal service.
Perfect for that," don't know what to get" present and they even gift wrap too so I have no problem in recommending Towels are Us.
Once you try them, you'll keep coming back !
- Ron Gill.
- 1 Review
My order arrived before time, was well packed and was just what I asked for.
Fully satisfied.
- K Anderson
- 1 Review
Very quick service and lovely quality
Very impressed at the speed in which I received my towels and delighted at the quality.
- katie sullivan
- 1 Review
excellent service and great prices!!!
thank you for your exchange and timing. Much appreciated
- Christina Elworthy
- 1 Review
Great quality, price and customer service
Orderered 12 navy personalised bath sheets. The towels arrived on time, were great quality and and I could not fault them. Very happy and would certainly order again.
- Chris Harnett
- 1 Review
First class bathroom linen and service
Towel I wanted out of stock temporarily but they contacted me when supplies were in and I had a great discount, an all round good experience and the towels are good quality at an unbeatable price.
- Fran Sallas
- 1 Review
Excellent and fast service.
Towels arrived very quickly and in perfect condition.
- Joe Egginton
- 1 Review
- Deanna
- 1 Review
Item was just as expected for amount paid.
Bathrobe purchased for my husbands birthday. The quality of the robe is high and the embroidery that was requested was spot on. My husband was delighted with it. It has been washed a couple of times and remains as it was when bought. Really happy with the product and although a bit expensive, you get what you pay for. I would definately buy other products from this company.
- M Ashworth
- 1 Review
fantastic service, excellent product
I ordered 3 embroidered dressing gowns for my bridesmaids and maid of honour. The ordering process was quick and easy and the gowns arrived incredibly quickly. They look fantastic and I'm so excited about giving them to the girls.
My only negative point about the ordering process was that there was no facility I could find to see the font type when choosing which to use.
- anonymous
- 1 Review
Fantastic service fantastic quality
I ordered two towels as birthday presents and had them embroidered with my sons' names - they look great and were delivered really quickly - the colours are really bright and fun... haven't washed them yet though!
- H.Hilliard
- 1 Review
Good quality garment!
Good service, towelling robe as described. ddisappoint
A tad disappointed as the size for age 12 was a bit on small side for my taller 9 year old.
Otherwise all good!
- Victoria
- 1 Review
This store is great!
Great product, that has gone down so well as gifts!, I will keep coming back that's for certain.
- Margaret Harvey
- 1 Review
Oooo lovely towels are me too!
Great choice, something useful but fun and individual. Having them embroidered for the difficult to buy for son-in-law was an excellent idea passed on from my daughter.
Tailored towels are THE gift theme for 2012.
- T Launchbury
- 1 Review
Excellent
I found the service from towelsrus to be quick and hassle free and the goods to be of excellent quality
- Rob Grocott
- 1 Review
Excellent rapid service
I needed a present really quickly for a BIrthday and even though I required personalised emblem towels r us turned the gift around in 2 days when I told them it was for a birthday
Really impressed With the service
Would use again
- Ellena Winter
- 1 Review
Dis sattisfied
Service was fine but i am very dissapointed with product. It presents as being a Luxury fitted toweling sheet, but it had a seam down the middle and tears all along the seam. the quality of the material it self was very thin and scratchy and anything but luxury.
- Mrs c o'b
- 1 Review
excellent quality
good service , prompt delivery, warm towelling robe for my son ...he loves it ..
- MR. K. SPELLER
- 2 Reviews
A COMPANY YOU CAN TRUST
RECEIVED MY PURCHASE ON TIME, QUALITY VERY GOOD. WILL USE AGAIN.
- Georgina
- 1 Review
Fast delivery, good quality
I was very pleased with how quickly the product came, the quality of the prodcut and how well it resembled the pictures on the website. I would use them again, particularly good for personalised presents.
- Dorothy Clifford
- 1 Review
Not good enough Towels R Us.
Having ordered an item and received a confirmation email I expected my goods to arrived within a few days, as this was my previous experience. Making contact weeks later I discovered that there was no record of my order anywhere, and they didn't know why.
They couldn't fulfill my order anyway as it was out of stock. I won't waste my time with them in future.
- Sonia
- 1 Review
Just perfect
I finally found pillows I am confortable with and I can sleep really well. The personalized towel I ordered will make a great present.
- MissM
- London, GB
- 1 Review
Fantastic Service and Great Quality Items
I have just made my first order and as with everythign it was last minute, TowelsRUs enusred that it was delivered the next day and the dressing gown is fantastic.
Will definitely be ordering from here again.
- Chutima Bellan
- 1 Review
Good quality + good service
I have Massage Therapy shop in Brighton, providing a good massage, quality products and best service for my clients.
I used towels from towelrus company for my treatments. They were soft and feel nice when you touch. All my clients loved it.
I would recommend this to anyone.
- kscott
- 1 Review
Good delivery
Was impressed with website and delivery, the massage couch covers were a little thin but atleast they fitted my couch.
- Jaime G.
- 1 Review
Just what I wanted.
Bought my wife a new dressing gown with a cat logo for her Mother's Day present. (Don't know why; she's my wife not my Mother!) Any way, she was chuffed to bits with the design, fitand material. The cat was very please withe the comfortabler lap to sit on and I was chuffed with the price and the service. A five smiley purchase.
- Juhel Miah
- 1 Review
Excellent
Top quality towels and personalisation. Fast, reliable delivery (ordered thursday evening and received Monday morning) and brilliant customer service. Will definitely use again!!!
- Helen Goodwin
- 1 Review
Good value
Product as ordered. It took just over a week to arrive, but that wasn't important to me.
- Gotcha
- 2 Reviews
Excellent Customer Care matches their quality products
I was a little late organising my anniversary gift for my wife. Just one email, asking them to process asap, which they did happily made my wife very happy and leaving me out of the dog house.
Thanks
- emma
- 1 Review
Amazing service
The dressing gowns I ordered from towels r us were absolutely amazing. They were a wedding gift and the bride and groom were extremely pleased with the outcome. The service I received was great and I even received a call to check the colour thread I wanted. Towels r us made sure they were delivered early than the estimated date so that I could give them the day of the wedding.
Thank you
- Mallik Swift
- 2 Reviews
bath sheet
They are a little thin and touch smaller than I expected but I'm happy with colour.
- Kath
- 1 Review
Excellent quality and service.
Great company to deal with.
The towels arrived in good time and were of brilliant quality. Definitely recommend this company - especially after the shocking service I received from one of their competitors....
- Julie
- 1 Review
Good service
I purchased some couch covers which arrived within the allotted time and were as described. I opted for the less expensive covers as I will not be using them that regularly and they are fine for me, however if you intend to use your covers and so wash them regularly you would probably better off paying a little more and getting a slightly better quality product.
- Lucy Barber
- 1 Review
Damaged in delivery and no response to compliant
I ordered a towel from towels are us as a gift and so was very disappointed when it arrived and its box was very damaged and beaten up- it looked second hand and was ripped and squashed. I emailed towels r us directly to complain but have still not received a response after 2 weeks. I am very unimpressed with their customer service because of this as well as their bad packaging meaning it wasn't protected. I had to take the product out of the box and wrap it up but I will have to explain when she opens it what it is etc as the box would have done this which will ruin the giving of the present for me as it also looks very weird that it has no box. Unimpressed isn't the word especially as the postage was quite overpriced anyway - maybe they should spend some of that money on packing them better.
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- Star Customer
- LANCASHIRE, GB
- 4 Reviews
EXCELLENT
I purchased beautiful Egyptian Towels in the sale, they were delivered quickly and I love them. I believe they are a trusted company.
- Candi
- cheshire, GB
- 1 Review
Excellent quality, design and delivery. Website has a few hiccups!
I ordered 4 personalised bathrobes as gifts for family members, giving towelsrus only 3 days to come up with the goods! As usual, they did not let me down with their reliable delivery. What's more, the recipients of the gifts having been raving about their dressing gowns, saying that they're the best engagement presents they received.
Well done, towelsrus.
Only 1 little snag, which I was reassured over the phone was going to be rectified. The website doesn't have the facility to let you know if something is out of stock, so you may be searching for an item which the website says it sells; then when it comes to ordering it, it's not on screen. Also, when looking at items, it seems to register your interest each time as an item for your basket. So, by the time you get to checkout, you may find multiple items on your list which you initially looked at, but didn't intend to order. However, the company knows that this is a problem and are hopefully going to put this right. I certainly hope so!
- Caroline
- 1 Review
Great quality product; fast delivery
I am delighted with the dressing gown you have sent us - the cotton is really good quality, colour is great, and my 5 year old is thrilled he has got his name on it too.
- RJC
- London, GB
- 1 Review
Excellent service
I also have ordered various items over the years and have been delighted with service, quality and delivery.
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