Really pleased I found your website. Very hard to find 100% cotton dressing gowns these days. Nearly ALL shops and websites only stock those horrible polyester fluffy ones! They may feel nice to touch, but they are useless. Not only do you sweat in them, they do not dry your skin properly, as they are NOT cotton. I cant believe all the major high streest shops stock them - they are horrible.
I am so glad I found your wonderful cotton dressing gown, with a hood (which they dont all have either) and a clever belt that is sewn on at the back, so the child never loses it. All for a reasonable price. I even went for the embroidery on the front for my son, which he loves. Thank you again.
The large bath sheet I ordered seems to be of good quality and comes up nice and fluffy when washed. However, I was disappointed that it shrunk about 4" one way and about 2" the other way and I ordered it for it's specific size. It was washed at 60°
Very satisfied with the goods I ordered. Prompt and courteous contact to tell me that the colour I ordered was out of stock and to ask for my alternative choice. Very acceptable delivery time and good packaging.
I ordered a kitchen towel rail holder, which was not the width advertised when it arrived and therefore was no use to me. I tried to follow the advice on their website " Simply contact us so that we can provide you with a valid RMA (Returns Mandatory Authorisation) code which you will need to return any item(s) back to us within 28 days, quoting your order number. Without this code we are unable to process your request." about returning goods, but they told me on the phone to return the item and that they would refund me, and not to wait for the required returned goods number. I paid to return the towel and towel rail holder and have not received a refund.
What a brilliant item. We had struggled to get a high quality, well finished cotton dressing gown for our son. We found this perfect one with towelsrUs but thought we had left it too late to order in time for Christmas delivery. We needn't have worried because it came in super quick time and was just what we had been looking for. Excellent quality and value for money.
The towel was great quality and looked lovely in white with the sky blue writing. Looks very sophisticated! I am very pleased with it. Delivery was speedy too. The only complaint I have is that delivery was very expensive. I had it delivered to Luxembourg and the delivery charge was more than the towel! I have many items delivered from hte UK to Luxembourg and delivery is normally not that much. In this case it was very expensive.
The dressing gown was lovely quality, but getting it was not a great experience. I ordered the day after the Christmas delivery cut off guarantee, so knew it wasn't guaranteed for Christmas and appreciated they were horribly busy. BUT, I called three times to ask if it was in production/when I could expect it-ish, they lied to me and told me it was in production and would most probably be with me for Christmas. It didn't turn up for Christmas-no problem as I knew this was a strong possiblity, but unfortunately when I buzzed them in the new year to chase I was told it hadn't yet gone into production but they would start it straight away. I would rather they have been honest from the off set then I would have not bothered them with phone calls or wasted my time. A shame.
Ordered a poncho for a 2 year old, I wanted something that was good quality and personalised and I got what I was looking for. My only slight disappointment was that I ordered this in very good time for Christmas and it was the present that took the longest to arrive.
Placed an order with towels r us on the 8th of december and was told i would receive it by the 20th of that month. Didnt mind too much that it didnt arrive in time for christmas because it is a busy time of year but i got an email on the 20th saying it was shipped out. Its the 9th of january now and i still havn't received it and after emailing the company i have still got no response from them either.
Good website interface to order product and personalisation, good selection of product and really good value, my boy really liked his rode, so much better than the "fleece" alternatives
I ordered two items both should have arrived on 22nd December. One arrived! I phoned about 4:55pm and was told the other item would be with me at the latest Sat 24th December Top marks to company- the item was with me the day after phone call-23rd December2011.
Very happy with both items ordered
I bought 2 embroided bath towels which is lovely and soft, however the design could have been placed better.
I also bought two embroided bath sheets and was quite disappointed with the quality as I bought much better quality bath sheets in my local supermarket for half the price
Firstly I would just like to say the online ordering process was absolutely fine. However the delivery service was appalling. Having ordered a xmas gift without personalised message online on 12th Dec I was advised it should be delivered before 23rd Dec.
I received an email 13th Dec advising it would be shipped and est delivery before 23rd Dec. Having received nothing by 22nd I attempted to contact the office, unfortunately the office closed from 23rd to 28th Dec. I attempted to trace package online with city link with url provided, however the order number was not valid from the towelsrus website.
I contacted the office 28th Dec, good customer service from staff. They advised they would call back after contacting city link. Call back right away to advise citylinks van had been stolen with my order in it! They would send another out that day to be delivered 29th Dec.
I waited in all day 29th and did not get any delivery. Contacted office 29th, again good customer service, advised I would get call back once checking with citylink. Call back to confirm delivery 30th Dec, I asked for the tracking ID, this is actually a different number to the order number from towelsrus, its called "consignment" number. Once I had this I went to citylink to track, I found they had said they left a card on 29th Dec, which wasn't true. I contacted towelsrus office again to ask them to contact citylink to confirm address and pass my mobile number on, which they did and called me back to confirm.
Finally at 16:30 in 30th Dec I received my parcel.
In summary, towelsrus website and staff very good. But with citylink delivery it just wasn't worth ordering from this site.
I was satisified with the fabric and general manufacture quality.of this bathrobe.
I must say however that having selected the largest size possible (for what was a family gift!) I was a little disappointed with the sizing of the bathrobe as it looks rather 'skimpy' on someone who would not normally have that problem with a large size garment.
Clear chest measurements or an 'XL' option for those in doubt would have been helpful in the website buying process!
Also, though the paid for gift box was fine and the package well protected for the courier transport, the gift tag was very poor & had to be replaced with one of my own.
I ordered two microfleece blankets. I was amazed how quickly the order came, especially as they were ordered very close to Christmas. The items were as described and the price was very reasonable. Will do business again with Towels R Us.
Ive ordered items from this company for years. Normally no hassle or problems at all. I ordered an item 13th December for Christmas delivery, it is not the 3rd of January and this item has still not been delivered. I was offered my money back but I said no, I am more than happy to wait for the item to be delivered as the quality and standard of merchandise is well with the wait. Small hiccup but nevertheless, I'm happy with this company and have reccommended towelsrus to friends for years!
I was rather late in ordering a bath robe for christmas. The company delivered the item in time and it's recipient is very happy with it. The whole buying process was easy, service was great and product was excellent quality. What more can you ask for!
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