Toyday reviewed by

Banbury, GB

9 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Quidco issues, now resolved

I only used this company as they were offering 7% cash back via custom from Quidco. I did not receive a tracking email as per normal so I went on to Quidco to raise a claim and was advised that this retailer does not accept cash back claims. In that case then they should not be enjoying the extra custom of quidco users - I would not have shopped with them if I had known this in advance so they are conning you to buy from them offering a discount which you can not claim.

Update - I have added a star to my review as ToyDay have contacted me and refunded me the 7% - however I had to write this review to get what I should have been able to claim through Quidco. If ToyDay start accepting Quidco cashback claims for customers who's tracking failed then I'll review my score accordingly again, as this remains an issue for me. Retailers who gain customers this way should accept that technology sometimes fails and the customers should not be penalised by not being able to claim what is rightfully theirs. I will be more careful who I use on Quidco in future - no retailers that do not accept claims!

Update 2 - Further communication from Toyday and they are addressing the issue of being able to claim on quidco going forward so I have adjusted my score accordingly. Seemingly they are an online retailer who listen to customers feedback and respond both promptly and effectively. Can't knock them for that. I also realise that I have not reviewed the items I purchased - which were as ordered and in excellent condition after transit and arrived in a timely fashion. I have to change my view here and say that I would now recommend this retailer.
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