I brought a Zia 2 from toys are us and had put my child in it to get ready to go out and all of a sudden the pushchair had tipped over leaving my son with a bang on his head!
i took the pushchair back and explained what happened the manager had an attitude problem, explaining i do not want the pushchair the manager was saying well i have to send it back and that i might not be able to have a push chair and would be left with this dangerous pushchair that i did not want.
lucky my mom was there and she had a go at the manager and oh look one phone call the manager made i was able to swap the pushchair for a more safe one!
what happened to customer was always right toys are us need to learn some decent manners before serving people
Visited the Medway store several times, I have no words for how shocking that place is, boxes and toys all over the floor, ALL the 'try me' ride on toys are smashed and broken and quite frankly dangerous. Not a single member of staff to be found anywhere in the store and only 1 till open!! at 2pm on a Saturday! Utter bedlam, full of angry customers. Nearly every box I picked up to look at had been opened and something had been stolen from it and worst of all are their prices, some of the items I went in to buy were £20-£30 more than other retailers. In a time of high competition and internet shopping there really is no excuse. Toysrus has the tears of many a disappointed child on its hands! Oh, and their gold card? Biggest waste of time ever, I know exactly where they can stick it!
I see some very bad experience from customers whol left opinions before me.
I purchased online. Did not ask questions did not phone so did not experience Bad Customer Serviece.
Toy delivered fast as promised, Price good. Happy from purache. Will come back
We bought a Peppa Pig inflatable bed for the odd occasions when our
little granddaughters come to our house. The bed was used once for a
week and was then packed away. When we got it out for a recent visit,
we blew it up only to find that there was a huge bump in the middle (as if a seam had gone) and our little granddaughter could not possibly lie on it. We asked Toys R Us if they would replace it or refund it. The store I bought it from told me they no longer sell them and told me to take it to a store which I am unable to get to. I have contacted them by email 5 times since then and each time they promise that the Store Customer Service Manager would contact me yet nobody has. This is disgusting customer service and I will not shop there again (I used to a lot so it's their loss) neither will I recommend them. Instead, I will advise my friends and family NOT to shop there.
My husband and I purchased a £250 cot bed for our first baby. Despite the hefty price tag the company would not arrange a free delivery for us. We paid for a private delivery ourselves with reluctance, only to find the cot was damaged when we tried to assemble it. We called the branch expecting apologies and sympathy only to be told it wasn't their fault and would accept no liability for the damage or help with having another cot bed delivered. Their justification being that they only sold cots they didn't make them. They automatically blamed the delivery people for damaging the cot in transit even thought they had no proof or reason to believe it was damaged in transit. After asking to speak to the manager I was furious to be told they would do nothing about it we would have to arrange to bring the cot back to the store pick up another one and pay for another delivery. The manager was completely unprofessional,rude, defensive ,aggressive, obstinate and the worst style of management i have ever come across to say the least. She expressed no sympathy and gave no apologies for the inconvenience caused to us. I was shocked that the company would not even agree to pay for the cot to be picked up again. I will never shop here again. Had I received an apology or some kind of help towards delivery I would have been happy to shop there again but I will make my family, friends and acquaintances well aware of my experience with babies r us and will passionately refuse to shop there again.
Darren found this review useful
Its not like me to get online to review customer service but my experience at toys r us has been so appalling that I feel compelled to write something. I bought a push chair for my wee girl and after 4 months one of the back wheels fell off whist she was sat in it. I took the push chair back and asked for a repair and was met with a rude and negative member of staff who bluntly informed me I would most likely have to pay for the repair as I had misused the buggy and damaged it myself. Already angry but 3 days later get a phone called telling me it is my fault and the repair will cost £51. The buggy itself cost £49.99! I asked to speak to the manager but I was informed she had gone on holiday and I asked for her name but the staff member refused to provide me with it. Fast forward - a phone call to customer complaints where i was again told that the staff must have assessed the buggy and found it to be my misuse. I asked for the evidence/criteria and was told 'I don't know, I'm not a technician...you must have abused the buggy, I don't know you or your child'. I was fuming - obnoxious, unprofessional, down right rude and probably flaunting consumer statutory tights but I am taking it further!!
Darren found this review useful
So I jump online to order some toys for a kids birthday party, great! After placing my order, I was informed that it would take upto 4 working days (you can pay for express which costs a heck of a lot more)
Anyway after placing my order, I received an email to contact them because they were "concerned" about my order - i guess it was because some were duplicates and apparently this breaches their terms and conditions.
So i call them and explain it's for a birthday party. Advisor (who was fantastic btw) says great and will process my order. So it's becoming nearer to the date of the party and my order still has not been delivered.
Next, after what seems like a long long time, I get an email informing me my order has been cancelled... what?? Apparently
"We have concerns with releasing your order for despatch and have therefore cancelled your order.
We are unable to give specific details for why we cannot process your order"
So thats it - you are better off going elsewhere. I suggest Smyths as I've never had a problem with them
The Toys R Us loyalty scheme is a joke. As you would expect you collect loyalty points with every purchase. Eventually you get a statement. but here is the trick/con. The earned points are converted into discount vouchers and not into credit to spend. The vouchers are specific to particular product so although the statement will advise that you have been issued £150 of coupons this will be made up of a coupon for £2 of this toy is you spend £20, £5 of that toy if you spend £50 etc. so you would have to spend a fortune on all sorts of rubbish to save £150 . You will be very lucky if infact you can use any coupon on something that you want. What a con - not even worth carrying the card.
After shopping about at various baby shops we decided to purchase the Winnie the Pooh furniture bundle with matching toy box over £700 worth of goods. I took a day off work for delivery and my husband assembled firstly the toy box but it wouldn't close, then the cot but the drawer was damaged, then the wardrobe which seems fine, and finally attempted the dresser but this was also damaged. Contacted customer services and was told all parts would be delivered within 7 - 10 days, that was 5 weeks ago, i called last week, sorry it wasn't ordered properly, will do it again, still nothing so called this week, still wasn't ordered! However finally both parts arrived today but again the dresser side is damaged. Totally at my whits end with it, i had to take today off work again and don't get paid and will have to do it again when they deliver this side panel! I must be rich! Total nightmare, hopefully in another 7-10 days it might arrive, but will it be damaged for a third time? Yep probably no faith in them at all. Please think twice about ordering anything from them customer service is shocking!
Purchased Xmas presents for kids booked 1 week before their cut off date. However, they never arrived - then arranged for a refund which I was promised I would get within 7 days. They then deliver the parcel on the 8th of January (by posting a note and leaving in the dustbin). Now I have to arrange for a recollection of the goods and then got to wait for another 7-10 days after they have received their goods. Throughout the whole process they just make it that its not their problem - its your problem and its you who has to do resolve it. I have 3 young kids - will never deal with again.
Have used toysrus online ordering twice, first time the product description was different the actual product available but as it was a birthday present too late to change and customer services were unhelpful. Second time tried to buy two scooters for my twins, advertised at £39.99 online but when added to basket went in at £49.99 customer service response was that the deal had ended no hint as to why they were on the site at that price and no suggestion as to when the deal had ended. Very poor as an on line seller if you can't be sure what they are selling or at what price.
They are offering free gifts if you spend over a certain amount. (multi buys) However the free gifts are always out of stock. Their customer services department today confirmed that they don't carry the stock. Therefor no free gift. Its all a con. I will never use this company again.
LOVED GOING HERE AS A CHILD BUT STILL GO NOW LOVE THE NEW TOYS FOR ALL MY GRAND CHILDREN
I had my baby registry at babies R Us in the U.K, and everything was fine with it. We then received a broken item, which we realized was broken when we tried to assemble it the SAME DAY IT ARRIVED. We called the Customer Service desk which was USELESS and a waster of my time. First, I was accused of breaking it myself, even though it had only been delivered about 15 minutes prior. Then I was told I would have to pay to send it back with the company that delivered it. Trust me, they got it from me at that point. They FINALLY after pissing and moaning about it, arranged for pick up from my house, as the nearest store is 3 hours away, and I am 9 months pregnant and didn't fancy driving all that way to replace something that was faulty on their behalf. So it was picked up, and I tracked the delivery. It's been over 4 days now and they still haven't received it in their system, and therefore hasn't been delivered. I phoned and was told I'd have to wait at least 2 WEEKS for the new one, even though it's paid for, and they're not losing anything by sending it to me. I've made many complaints to them, but nothing seems to get done. I feel 1 star is even too much for this company, and will NEVER shop or make another registry again with Toys R Us, or Babies R Us. Awful service, useless customer service helpline, and all around ignorant.
I like it when a company sets it's stall out clearly and then sticks by it no matter what. No diversification attempts here to try and make yet more money, simply toys, toys and more toys and the model hasn't changed, not once, ever. That's not a bad thing nowadays.
We've brought lots of toys from this store over the years and it seemed to have great toys for all ages of children. The days are gone when shopping around town for a present was the way.
Toys are us have a good selection of affordable goods and you'll find it very difficult to find a cheaper price anywhere except Argos, however in Argos you can't test anything so you have to go there after visiting another store which isn't that good.
do you want to spend more time with your baby? You just need to buy crystal clear suresound monitor from TOMMEE TIPPEE that NEVER WORKS! Then you can spend all day and all night with him/her! Whats more Tommee tippee does not care for customers as I still have and going to have a FAULTY BABY MONITOR for a long long time!!!!
And Toys r us is refusing to exchange the unit tommee tippee says that is not their fault!!! It means that the product is no ones responsibility!
I highly recommend Toys R Us to anyone who has Children, In fact anyone who just loves Toys. I find there Store layout in my local Store, very easy to find exactly what I want.
I recently purchased some new toys on the official Toys R Us Online Store, I was very very impressed with just how easy it is to find the products. In fact even easier than visiting my local store, I actually found more Toys than I knew they had.
I also recommend the Toy Cars, especially due to the cost, which is some £5 cheaper than other suppliers. I also searched online to see if there was any cheaper online, to no avail.
Quite simply Toys R Us are Cheaper, Better and Quicker than anyone I have previously purchased from.
Well done Toys R Us, you make my Children and the pocket in my trousers Very happy.
Went to the Peel centre Toysrus after reserving toys online which I found helpful, however when I went to the customer service desk to pick up the goods the staff were as miserable as sin!! No smile or a thank you. If I buy goods from a shop I expect the staff to be friendly and to at least say thank you instead all I got was a grunt! The assistant who served me acted like I was putting her out. Not good!
Bought a Dolls House for my daughter on December 11th, paid extra to gaurantee delivery on the 15th. Unfortunately they use DPD, the WORST delivery company in the UK. I recieved my parcel today after chasing DPD and Toys R Us and threatening to ask for compensation for collecting it from the depot.
The customer service lady at Toys R Us was very understanding however and she cannot be faulted.
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