Toysrus reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Toys R Us will cancel your order - never shopping here again

So I jump online to order some toys for a kids birthday party, great! After placing my order, I was informed that it would take upto 4 working days (you can pay for express which costs a heck of a lot more)

Anyway after placing my order, I received an email to contact them because they were "concerned" about my order - i guess it was because some were duplicates and apparently this breaches their terms and conditions.

So i call them and explain it's for a birthday party. Advisor (who was fantastic btw) says great and will process my order. So it's becoming nearer to the date of the party and my order still has not been delivered.

Next, after what seems like a long long time, I get an email informing me my order has been cancelled... what?? Apparently

"We have concerns with releasing your order for despatch and have therefore cancelled your order.

We are unable to give specific details for why we cannot process your order"

So thats it - you are better off going elsewhere. I suggest Smyths as I've never had a problem with them
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