First as we all know Toys-r-us is extremely overpriced everyone's best bet is to goto Wal-Mart or Target, Second they have very deceptive business practices most extended warranties are legit there's is not i purchased a Mercedes Benz power wheels for my son the cashier asked me 4 times to purchase a warranty and she then pointed out this worry free guarantee and said quote " even if your item gets run over , scratched , damaged for any reason we will repair it or question free send you a gift card to replace it". after 1 year or so i call the warranty department because the mirrors which are only held in by tape came off and broke , the pedal didn't work right , and the battery or board went bad. After the warranty department finally got back to me the kept telling me it must be the motor they sent a motor and wanted me to install it but in the warranty plans it states they will repair it not me then when that didn't work they told me too bad sorry about your luck. It will cost us too much to replace the unit maybe if you talk to Toys-R-Us they will refund some of the warranty , So basically they take your money and if you do make a claim they just refuse it and tell u maybe there will be a refund for some of the plan. But Toys-R-Us staff are forced to up-sale this plan to all guests knowing its a fraud but it is a very profitable business for them it could account for 35% of profits. and whats worst the pray on children leaving the child out in the cold with no toy that you purchased a plan on.
I ordered nursery furniture online and, when I had issues with my order, the customer service reps were unable/unwilling to resolve my issue. I ended up taking my purchase to a local ToysRUS/BabiesRUs and was promptly assisted by the manager. She resolved my issue, was apologetic for my troubles and even offered an extra 20% off my next purchase for all the hassle. I love Toys/Babies because they offer a large selection and, with coupons and member discounts, you get great prices on lots of items! I recommend the store but will make sure to steer clear of online ordering next time around.
Alright, so a lot of goods claim to have free shipping. Why then penalize the people who purchase a lot of these items by slapping a fee on there when it hits a certain amount? Seems to me you would want to reward people for buying more? The fact that this isn't advertised before checkout just makes it worse.