Used your site after recommendation from family member on your price and delivery times. Product arrived as described and within 7 days of ordering, would have been 6 but I delayed it by a day.
When they were delivered the palletisation was very poor, they were upright and not adequately braced and so had broken the wooden cross member and were sitting against another package on the lorry.
Fortunately, no apparent damage but there easily could have been
Pleased with the ease of use of the site and with the product availability. Fittings were included though if was not clear at the time of ordering what wad in the box.
Did not chose express delivery and while the two towel radiators arrived well packaged and in excellent condition the advised delivery tracking system failed to work. Not really a problem unless one had booked time off to be at home to receive.
Packaging enclosed docs and a warning to check goods for damage. None seen so no problem. Installer had to overcome the challenge of one towel radiator being - by 7 mm - a different size from the other and slightly warped so that if did not lie flat on the true wall. DIY installers would not have been happy with this manufacturing defect that was not apparent until well into the job.
Items look robust, rads are as advertised, look as described and overall we are pleased with the purchase. Would recommend trade plumbing with the proviso that it would probably be better to talk through requirements at the phone before ordering in order to forestall any quality issues.
purchased some taps ,was a bit concerned they wouldn't be as good s they looked on line because they were so much cheaper than the ones I'd seen at a well known diy store locally.So when they arrived I was delighted they were a quality product and the plumber who fitted them for me was really impressed with the taps & the price.Easy to follow website arrived on time what more could you want?
Gave dimensions and room BTUs. everything was worked out, I was given 3 options. nothing was a problem. Delivery on time. Brilliant prices. Overall a great service. Why go anywhere else...........
The radiator I wanted to buy was out of stock across the entire country. It was only Trade Plumbing that bothered to offer me an alternative product - which was also cheaper. They turned the order around really fast and the rad was with me the next day at a reasonable delivery cost.
It's reassuring to get practical and helpful service.
I ordered A floor standing expansion vessel 50 litres.they sent me a wall mounted of equivant size, eventually they sent the fixing bracket to fix the vessel on a wall and it turned out be the wrong bracket. The work and cost of materials to Fix Their error was three times the price of the cylinder. Never again!!!!!
Very good service all round
Honest product. Promptly dispatch. Courier was less than inspiring. The web site needs more pictorial info. ie more views back, side and three quarter etc. as well as any installation/instruction sheets.
The radiator arrived on time as specified but unfortunately a pair of brackets had been damged in transit. I used Tradepluming's online chat facility and 'spoke' to Murray who told me if I took a photo of the damaged brackets and sent it to them then they could get the manufacturer to replace them and just as promised, two days later I had a full set of brackets in perfect condition. I was so pleased with their survice, a few days later I went and bought another radiator from them!
MADE A PHONE CALL TO FIND OUT ABOUT LEGS AS NONE WERE ADVERTISED. WE WERE ASSURED THE LEGS THEY SOLD US WOULD FIT THE RADIATOR WE ORDER - THIS WAS NOT THE CASE WHICH THEN MEANT WE HAD TO CHANGE THE FITTING TOTALLY AND BUY PAINT TO RE-DECORATE
Used the on-line chat for advice, spoke by telephone regarding delivery and also emailed a further deliver query - what can I say - their service is just Brilliant - all questions answered without hesitation. The item I ordered, was delivered next day - at no extra premium delivery charge. Competitive price (believe me, I shopped around) and the stainless steel electric towel rail looks to be excellent quality. I would definitely use them again and would highly recommend the company.
If anyone is looking for any plumbing goods - go online to these guys. As soon as I went on, a live chat box popped up - and there was a real person, not an avatar there to help me,. He advised, found a product that suited me and helped me when the last stage of the payment screen got stuck. When the delivery did not turn up at the allocated time, I phoned and they sorted it right away and offered an upgrade to next day delivery, at no extra cost. Great service a great product and I would recommend them to anyone!
Good website made it easy to choose the right product for my needs. The price was also very reasonable. I used the online chat service (a pop-up window that asks if any help is required) and found this most reassuring) - they looked into my purchase and were able to provide an update about delivery. The delivery itself was also good (and free), being on time with a helpful driver happy to carry a verh heavy radiator into the house.
I ordered an item 2 weeks ago .I did contact twice and I sent an email and no and no response.I do not recommend................................................
We really like this radiator and at nearly £400 we were obviously spending a lot of money. Delivery whilst unannounced did happen within 3 days but I wish they'd told me when it was coming.
The most disappointing thing thought was the fittings, the brackets not only are ugly and unsightly for a 'designer' radiator, but were also unusable. They were unevenly machined and so the radiator was not straight. We had to re-machine the fixing hole at the back and the cradle that the radiator rests on.
As I said we love the radiator but the fittings let it down massively.
Ordered one day delivered the next. Only issue was due to my post code being IV30 I was going to be charged £24.95 delivery, but choose my parents post code AB56 which was 10 miles away saving myself £16. Tried explaining the distance the operator I spoke with but no matter how much I told them I did not live on an island half way up a mountain with only a dirt track for access, I lived on the mainland 60 miles East of Aberdeen & 35 West of Inverness in the city of Elgin.
The driver left the whole palette with attached cabinet outside my house! I had to carry the cabinet myself and then had to take the pallet to recycle centre. Cabinet wasn't cheap but there is many wrong things about it. Firstly the cables are made in China and they do not comply with British regulations! Secondly the way you switch on the light is useless, you have to pull many times to get it work, sometimes it works sometimes doesn't. Also no instructions on how to attach it to the wall (the fixings were really tricky and we couldn't work out how to do it) Once on the wall looks nice but for this money I would expect something more.
Tradeplumbing were helpful, knowledgeable and got me what i needed without fuss; its that simple.
An "A" rated energy efficient central heating pump was ordered with delivery suggested to be within 2-3 days. After 8-days I queried the delay in receipt and was told they had received only a "B" rated pump from their supplier. No reason was given for their failure to contact me about the available but less efficient pump, although Customer Services stated this was the reason for non-dispatch! No discount was offered for the "B" rated pump (I was told that the "B" rated model was more expensive than the "A")! Owing to the resultant time pressures, I accepted their lower rated product as I was guaranteed delivery the next day (their price was about £8 less than the same pump from B&Q and it saved a 22-miles journey). The pump duly arrived the next day. In this matter their Customer Services was effective! Their web site made no reference to the "B" rated pump and given the urgency associated with central heating systems, Customer Services should have been more proactive in this sale. They should have contacted me regarding lack of availability.
Excellent service with help via live chat to point me in the right direction. The product was ace and arrived promptly. My plumber was very impressed I had found exactly the right valves to change a towel rail to dual fuel.
Ordered on Tuesday, they telephoned on Wednesday confirming Thursday delivery. Delivered mid morning Thursday. Follow up call to check whether we required valves.
Altogether the most efficient delivery for ages.
The item I wanted was no longer available, but James found an item nearly the same and at a price roughly the same. I ordered it and he phoned back to say when it would be delivered and sure enough it arrived. We are very pleased with the service and would use them again.
Great toilet, stylish, fantastic dual volume flush works flawlessly. Good price, good information on website to let us understand if it would fit our soil pipe (by no means a given, not always easy to discern on sites without an installation sketch). Delivered exactly when promised, no messing around.
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