I have never dealt with such an awful incompetent firm. If you get what you want and have no problems you're lucky. The moment you need any sort of customer service from these people the wheels fall off.
The staff are all complete muppets who lie and lie and lie.
I am currently trying to organise a charge back with my credit card company.
Avoid these crooks or pay the price!
[Update] Eventually got my money back after sending them a 'final notice before action letter', but I really can't describe just how much stress this company caused me, my wife thought I was going to have a break down![/UPDATE]