Transair Flight Equipment reviews

Very satisfied with products and service

First dealings with Transair - a few items of basic nav equipment. They arrived quickly, well packed and the quality is very good. I shall certainly use Transair again

I expected far better service

I selected the premium postage to Australia, in an attempt to have the item delivered within about a week and a half. The first issue was that the item ended up being on back order, with no feedback provided to me. I had to email Transair asking for a status update, and was informed of a back order at that time. Back orders are understandable, but it would have been courteous to be informed of this.

The second issue is that I provided a postal box address for shipment, however the website didn't specify that this premium postage would be with a courier service (DHL). They only deliver to street addresses. I've now had daily phone discussions with them, with another bad experience, and have not only failed to receive the item by the weekend, it's currently 'lost' in transit between them and the local Australia Post service.

35 hours ago

Reply from Transair Flight Equipment

Dear Mr Grigg,

Thank you for your review.

We try to contact all of our customers who place orders for out of stock products. Unfortunately last week we had some members of staff out of the office attending a trade show, and this lead to a small delay in informing customers which we would like to apologise for. We regret that it is not currently possible to have real-time stock on our website, however, we are working on this issue, and will add it as soon as we can.

Whether DHL deliver to PO Box addresses varies from country to country. However, we should have spotted that they would have not been able to deliver this to you, and contacted you for your full address. Therefore, as a gesture of goodwill, we have refunded the difference between the express delivery that you have paid and the standard delivery charge.

Best Regards

Andrew Bacon
Customer services

Satisfied

Received the items very quickly.
High professionalism.

excellent service!

excellent service...what I've come to expect from Transair after many years!

parfait

parfait livraison rapide et conforme embalage soigné a conseiller

I am satisfied. Good quality, quick delivery. Thanks

Price?????(:

This review has been reported to customer service by the company 4 days ago for only being about the product.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

Super Fast Service!

Arrived really fast and well packaged. Great service! Thanks!

Delayed goods

6 weeks of delay, due to stock shortage. Only warning is after the sale is complete and with no possibility to cancel the order.

5 days ago

Reply from Transair Flight Equipment

Dear Mr Badin,

Thank you for your review.

We regret to advise you that we were informed late last week that Jeppesen, the manufacturer of the charts that you had ordered, have had a problem in producing the new 2013 editions and that it will take them a minimum of six weeks to resolve this issue. Unfortunately, we have now run out of the 2012 edition and will be out of stock until the 2013 versions become available. Upon receiving the information regarding the delay, we immediately started to inform by email all of our customers who had placed an order for these charts of this unforeseen delay. An email was sent to you on the 9th, which was the earliest opportunity that we had to do this after receiving the news.

Please note that this delay will effect all Jeppesen stockists and not just Transair.

We state in our website Terms and Conditions (http://www.transair.co.uk/pu+Terms-and-Conditions+terms+1), “if for any reason we cannot deliver your order within this time period we will contact you immediately to inform you of the new delivery date, if this doesn't suit you, you may cancel your order." We have not received an email or telephone request from you asking us to do this. However, in response to your review we have cancelled your order. No funds will be taken from your card as we only charge for products at the point of despatch.

Best Regards

Andrew Bacon
Customer services

This review has been reported to customer service by the company 6 days ago for violating other Trustpilot Guidelines.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

trouble free transaction. Thanks.

Internet service was trouble free

Perfect service , will use again .

Products are priced well and dispatch is fast.

Very efficient response and I am pleased

Transair were very easy to deal with via the on-line website. The prices were competitive and the feedback and delivery was efficient and good.

Quick, professional and all in one place.

Always using only this store to purchase all I need for my pilot training.
It has great choice and professional staf which is always there to help.
Quick and easy process of ordering staf. Also you chave a choice how quickly you want your purchase to be delivered.

Always good prompt service

Transair always gives good products, you can browse the catalogue to decide and ordering is so easy.

Without problems

Delivered on time and as expected.

No stock!

Wanted to purchase a Bose Helicopter headset at £915, despite the sale being available neither the straight or coiled lead version was available. They did have the shirts I required though. Purchased the headset from a competitor.

08 May 2013

Reply from Transair Flight Equipment

Dear Mr Richardson,

Thank you for your review.

Please accept our apologies for not having the headsets you required at the time of your order. We try to keep a good stock of all the BOSE headsets, and we order from them on a regular basis. Unfortunately, stock forecasting is not an exact science and we sometimes run out of one or two types before the next order arrives.

We regret that the website does not currently show real time stock. However, we are working on this and we will add it as soon as it is possible to do so.

Best Regards

Andrew Bacon
Customer services

Fast delivery, not the item I was expecting, slow to respond to complaint

I've used Transair for years for charts etc. Always fab. Last week I ordered a flight case - not something you buy often, so you want to get it right...
What was delivered was not as advertised - smaller, less functional; so I emailed the same day to complain. Not a dicky-bird in response, not even an acknowledgement - that's just not good enough.
I sit here waiting, with a flight bag that's useless.

08 May 2013

Reply from Transair Flight Equipment

Dear Mr Peal,

Thank you for your review.

Firstly, I am sorry that the bag you received did not meet with your expectations. As you are aware, we have agreed for the bag to be collected from you at our expense and intend to provide you with a full refund. I have made some enquiries with our Purchasing Department and it seems that there were some minor differences between the website picture of the bag and the item that was supplied to you.

I can confirm that we have now updated our website picture to reflect the current design of this bag and apologize for any inconvenience caused by this issue.

Best Regards

Andrew Bacon
Customer services

in one word : perfect

excellent service

Received promptly and exactly what was expected, thank you.

A useful website and easy search profile. Simple to order and the required goods arrived as advertised. I would certainly use Transair again and would very happily recommend to other friends and colleagues.

Great choice, very good communication (availability, etc...)

Transaction was efficient (stuff sent the next day), with clear communication (one item not in stock, backordered and sent at Transair expense asap);
Prices are also pretty good, with an exhaustive catalog.

Exactly what it says on the box!

Ordered the product I the afternoon and the next it was here! Really impressed!

Fast and serious

Ordered maps and a tool, shipped in 24 hrs oversea, received in leas than 3 days in perfect conditions.

Excellent prompt service, great value for money flight bag

The fact that the item was on sale made the experience all the more worth while.

Well organised corporation

Orders and delivery usually rapidly despatched. Seldom need a follow up. Orders accurate.

Big choice and very good service. Fast delivery

I often buy here: very satisfied

Great item, great price

The Professional flight bag from Transair as they had a special on, for £50. The bag is a great size, not too big, not too small. The item was sent very quickly and very well packed. I have used Transair before and their service and delivery are as excellent as ever.

quick and easy purchase

A small purchase but was delivered next day before confirmation of order email...great

Performed exactly as advertised

Competitive prices, excellent website, prompt delivery of well packed goods. Very pleased.

Perfect, but in my opinion the cost of shipping to Spain is high.

I bought the David Clark´s H10-60 headsets model, and I received them in 5 days. Very good communication with the store and also good tracking of the shipment.

Sold a different bag to one pictured.

Needed a new flight bag as the handle disintegrated inside a year so decided to get the previous bag that lasted much better. Saw the bag I wanted advertised by Transair so bought it on line. Transair sent me the inferior bag that broke inside a year instead of the one pictured in their advert. When I rang up to complain they said they had sent the wrong bag by mistake. Later that day they rang back to say that that bag was discontinued but they hadn't changed the advert picture to the correct one. Either abysmal service or dodgy sales practice!

29 April 2013

Reply from Transair Flight Equipment

Dear Mr Pickles

Thank you for your review.

Firstly, I am sorry that the bag you received did not meet with your expectations. As you are aware, we have promptly arranged for the bag to be collected from you at our expense and intend to provide you with a full refund. I have made some enquiries with our Purchasing Department and it seems that there were some minor differences between the website picture of the bag and the item that was supplied to you.

I can confirm that we have now updated our website picture to reflect the current design of this bag and apologize for any inconvenience caused by this issue.




Kind Regards


Tom Balaam
Customer services

Very competitive prices and great service.

I needed some RAM mounts for motorcycle use. After some indifferent experiances from sellers on a certain auction site, it was great to find a company that not only holds all items in stock, but also packs and posts straight away. You might be able to save a few pennies elseware, but you wont get an allround service as good as this.

A site you can trust

What ever ive ordered it has arrived in the quickest time and alway cheaper than other pilot sites

A great product.

My flight jacket is exactly what I wanted, just as illustrated and great quality, I would also add that delivery was very prompt and all together it's been a very smooth transaction with transair, great service, well done!

Perfect!

I have ordered 2 Garmin Glo Aviation packs via Transair.
Although there was a delay in acceptance of my payment, communication about this issue was fluent, correct, and quick. From the day the payment was accepted, the order was shipped to Belgium, and about 0.5 week later, I received the products.

I want to stress the superb communication and handling by Transair !!!

Keep up the good work!!!

Quick delivery once dispatched but order split

part of the order arrived very quickly, but the second item was out of stock and I was not told this until the first item was dispatched. Once the second item was dispatch it did arrive very quickly.

Faultless Service

Easy to browse site, quick delivery and good all round efficent service

Not very good

Needed a standard battery for a GPS and they don't carry stock . Bought a GPS in late 2011 and the battery has now failed. Checked with <external link removed> and they say the unit has been on Transair's shelf since 2009 and therefore not covered under warranty. Order and paid for a new one but they are quoting 6 weeks.

2 days ago

Reply from Transair Flight Equipment

Dear Mr Lewis,

Thank you for your review.

We regret to advise that batteries are not covered under the warranty of any product.

At the time that you placed the order, we were waiting for an order to arrive from the manufacturer who were also out of stock. Ordinarily this supplier is very good and we have all the items we order within a week of placing it. It is unfortunate that circumstances conspired to cause a longer than usual delay for this product. In the end the order arrived within 4 weeks of your placing it not the 6 weeks originally stated by the supplier.

We regret that we are not currently able to display real time stock on our website. We are working on this and will add it to our site as soon as we are able.

Best Regards

Andrew Bacon
Customer services

Very good prices, super quick delivery

I bought from them several times and each time the service was excellent.

If you want the best service, these are the people to do business with !!!

I had been looking for a suitable plastic polish for the windscreens of our bikes and couldn't find one that did everything I needed, until I found the Transair website.
In only a few minutes I found what I had been searching for, AeroShell Flight Jacket "PLEXICOAT". It takes out all of the spider web type scratches that are usually left after cleaning, to leave an almost perfectly clear view through your screen (only stone chips remain, but there's very little that can be done about them).
Transair are also a perfect choice, the Plexicoat arrived the day after I ordered it, which I really wasn't expecting.
I wouldn't hesitate to recommend Transair to anyone, their service is second to none and their prices are very reasonable.