Transglobal Express reviews

Transglobal Express reviews

Excellent
9.3
from 0 - 10
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2-3 days to deliver - still waiting after SIX WEEKS!!!

A document sent to Russia six weeks ago still hasn't been delivered, yet Transglobal boasts a 2-3 day delivery.

An identical envelope, same weight, and posted on the same day to the same destination arrived within 3 days.

As the stars above show - A bad experience with Transglobal, but with no malicious intent. The customer service staff are not doing anything about it.

I CAN NOT RECOMMEND THIS COMPANY. AVOID AT ALL COSTS!!!!
Transglobal

Reply from Transglobal

Hi Graham,

I am sorry to hear that you have experienced several problems in regards to your document to Russia. As the tracking shows, the shipment is currently undergoing clearance from customs. Customs clearance is a process that neither UPS or Transglobal Express has control over, and we unfortunately are unable to quicken this for you. I can see that a member of our Customer Services team has been looking into this for you and it seems the document is awaiting clearance instruction. Please don't hesitate to contact us if you wish to clear the document through the customs clearance process to go on for delivery.
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Review by confirmed purchaser

excellent service. helps save lots of money

they will help you save lots of money. customer services great. they will call you to remind you what you need to do.
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Review by confirmed purchaser

Brilliant, reliable and value for money

Ordered our pick on Thursday by Tuesday the following our package was received. From the UK to Australia in 5 days now that's what I call great service and excellent value for money
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Review by confirmed purchaser

Excellent service.

The have never let me down . Tracking parcels to the U.S.A.is so simple. Their prices are incredible. I would never use another service and highly recommend.
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Review by confirmed purchaser

Good value very competitive carrier

We use them for export shipping as I don't think you can beat their pricing unless you ship hundreds of parcels with an exisitng carrier.
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Review by confirmed purchaser

fast, efficient and good value

Collected from my door and delivered in 2 days to the usa for less than half the price of royal mail
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Review by confirmed purchaser

Good value delivery service with personal customer service

I had lots of questions in order to make sure that packages for despatch around the world were sent with no hiccups. The Transglobal team were extremely helpful beforehand and with one delivery that had some problems (not their fault).
I'm going to use them again especially as the prices are so competitive. The website is easy to use too.
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Review by confirmed purchaser

EXCELLENT SERVICE FROM TRANSGLOBALEXPRESS & UPS

I wanted to send 2 parcels of baby clothes & toys to my Son & Daughter-in-Law in Queensland, Australia for the birth of my new Grandson. I had never done this before and was really worried about the parcels getting damaged or lost.
After reading the reviews of Transglobalexpress I decided to go with them and I'm so glad I did. Good price and even better service and friendly staff when I had to ring.
Picked up at the beginning of the day I had booked - tracked fully all the way and I've just got an e-mail from UPS and a call from my daughter-in-law to say they had arrived on the day expected.
Really happy with the excellent service and I would not hesitate to use them again.
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Review by confirmed purchaser

Brilliant easy to use service

So easy to use, reasonably priced and quick service. Pick up is always on time as is delivery. I would highly recommend this service
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Review by confirmed purchaser

TRANSTASTIC!!!!!!!!!!!!!!!!!!!!

A************* SUPER PRICE. SUPER SERVICE. HIGHLY RECOMMENDED. WILL DEFINATELY USE AGAIN!
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Review by confirmed purchaser

Fast, reliable service

We often use transglobal express as a means of shipping internationally. It is really useful to have a snapshot of different courier rates within the one company. We have found the service to be fast, realiable and cost effective.
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Review by confirmed purchaser

The service was absolutely appalling - I will not use them again

I booked an import from USA - 6 parcels from an address in Nebraska. I paid £230 for the service and awaited further information and paperwork - instead I got a phone call telling me that the courier doesn't collect from the area and if I wanted to continue I would have to re-book with TNT at a cost of over £700! Why wasn't this said at the time of booking? Why doesn't Nebraska appear as a remote area on the website if DHL don't collect from there? Is it a scam to get customers to spend more? All in all a shocking waste of my time and money (I'm still waiting to get the refund from Paypal 1 week later!)
To be fair a refund was offered and given - its just that it takes 7-10 days for Paypal to clear it.
Never again!
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Review by confirmed purchaser

Great price, helpful staff, quick delivery

Always use Transglobal for posting gifts to family abroad. Great value and staff always cheerful and helpful.
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Review by confirmed purchaser

Perfect service and great to compare prices

5th time with Transglobal Express and always gone well and great to get a good price to send abroad thanks again
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Review by confirmed purchaser

Premium economy for parcels

Parcel collected by UPS 30 mins after order sent. Courtesy call from company indicated a potential US customs problem, an amendment to customs form was needed, Transglobal did this in direct liaison with UPS - excellent service! It arrived with customer 2 days later.
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Review by confirmed purchaser

Simplicity, good service and price

Good web page with simple instructions to follow.
Competitive price and excellent service, came to collect when they said they were coming and delivered punctually -
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Review by confirmed purchaser

fantastic service

sent parcel to America. It was collected as booked, I tracked it and then checked it had arrived, super service.
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Review by confirmed purchaser

DEPENDABLE

I have always found transglobal to be the most efficient agent, and on the rare occasion when things don't quite go as expected I can talk to a human being and sort it out. yes a real human being! :)
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Review by confirmed purchaser

50+ packages with no problems so far.

The website is well designed with plenty of couriers available. Obviously most of the time I have been dealing with my courier of choice (UPS) but the booking and payment has gone very smoothly.
I think the value is excellent and the one time I had a payment problem (caused by my browser) it was sorted quickly over the phone by a very courteous agent.
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Review by confirmed purchaser

Great Service!

Same day collection, delivered as promised, would strongly recommend.

Transglobal Details

About this company

Transglobal Express is an independent courier and freight company, specialising in cheap parcel delivery & International Couriers, get a free no obligation quote from DHL, UPS, FedEx & TNT

Visit Transglobal Express

Category

Transglobal Express is ranked 4 out of 51 in the category

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