Were off to Florida at Xmas,as we usually do,& used Travelex,as we usually do, so as with all our previous transactions allocating a day for delivery & recieving a good exchange rate were taken for granted & again we were not disappointed. Excellent service.
Finding a reliable and trustworthy travel currency is not as easy as you would think.
I read the reviews all the time and there are some real horror stories.
Travelex are not only reliable and quick at despatching they also have great rates when you look on comparethemarket.com
I'd recommend them to everyone.
I recently ordered money from Travelex and completely forgot to collect it at the airport! I phoned them once I arrived at my destination and they fully refunded me. Amazing. Of course it cost me more to then get my money out but I thought that was a good sign of service. So, for my next trip I used them again and successfully collected the money at Manchester airport. Really straightforward pick up, excellent rates. It's a thumbs up from me Travelex!
The cash passport is a good way to buy your cash in advance. However the marketing blurb about "locking in" a god rate is nonense, all you do is get a spot price when you buy. The 'track rates' feature is great but you only seem to get one reminder once the trigger condition is met - not the daily alert. The daily load limits on the card are NOT in the pdf on line or the printed leaflet that comes with the card. If you want to load more than £750 in one day online, you have to split your payments which I was only told on the phone when I rang to speak about another matter. Oh and card services put me through to an autometed secure line which gave the wrong PIN as they must have picked the wrong card as I opted to have a spare card when initially oredering.
I booked my order on line late afternoon, when I picked it up in the morning at 07:00, it was all ready. Everything was great. The assistant could be a bit happier first thing in the morning, after all, she is only there because of customers like us. Apart from that, I am very happy with the service.
I travel a lot for work and always use Travelex at Newcastle airport for my foreign currency. I order it online at home and just collect it at the airport, it's just part of my routine now when I fly.
They always have my order ready and it's a quick and simple process to pick it up and move on.
The only thing I'd like to be able to do is specify what size notes I'd like. I often travel to places where tips are expected so would like to be able to have the choice to select lots of small denomination notes and a mixture of others. Apart from that I don't think they could improve their service to me.
Ordered Euro 500 a week before I needed to pick them up. Next day, rate had improved. I emailed customer service to ask if I would receive the new improved rate (as is the case for a number of other bureau that I use). The answer was no, I would need to cancel my order and re-order.
I subsequently cancelled and ordered through another bureau who gave me a better rate AND improved on that rate by the time I collected the Euro's!
Come on TravelEx, update your T's & c's
This card is quick to order, easy to top up, has a great exchange rate and will suit me fine with the withdrawal fee being NIL!! The extra card does mean a bit of security too. All in all a great card and service! Well done travelex!!!
Friendly service. I purchased online and picked up at the airport. My friend had gone to tesco whet the rate for usd was better
A great way to order your foreign money without leaving the comfort of your own home. I felt it was a good rate. The only criticism was that the money came two days earlier than I had requested. As I was not in when it arrived I had to collect quite a large amount of csh from the post office parcel collection and walk through town with it to get back to my car. I didnt feel at all comfortable with that!
I've already recommended Travelex to my Dad and the friends who are travelling with us. I liked the simplicity of the process: specifying the amount of money you wanted to change up, selecting the currency you wanted to change it into, selecting when and where you wanted to collect it and how you wanted to pay for it. Then, actually going to Russell Square to collect the money, was very convenient for me, fitting in as it did with my plans that week. Although, there was a big queue for Post Office services there, there was no queue to collect Travelex currency so I turned up, presented my order referece, passport and bank card, the money was counted in front of me, and I left, with a smile on my face, a few minutes after having walked into the place. Refreshingly quick, easy and stress-free. This is the second time I've used Travelex and collected foreign currency from the Russell Square location, and I will definitely be doing the same the next time I go away and need some local currency.
I travel regularly in Europe and automatically order from Travelex on-line. Every three months I re-check with 6 other currency companies and always Travelex offered the best rate. Easy to order on-line with a much better exchange rate than not pre-ordering saving many pounds or getting many more euros. Always pre-order!
Very easy website to use even for me who is not very I T savvy. Really good exchange rate. The lady who dealt with us at Heathrow terminal 3 explained everything very well & was extremely polite, friendly & professional. The whole experience took the worry out of my planning of the trip. I will use Tavelex again & recommend them to friends & family.
I always order my money from Travelex to collect from the airport as it is so convenient and I always get a good rate. I like the fact that there are comparison rates displayed on the website when you purchase.
Our currency was delivered on the day quoted and in the morning as quoted. The Royal Mail system however, had no record of the tracking number provided by Travelex. I suspect this is a Royal Mail problem rather than Travelex, as I had the same problem with a Royal Mail tracked next day delivery letter I mailed recently.
It would be useful for Travelex to take up this issue and sort it as it leaves the recipient feeling nervous - particularly when the amount of money involved is significant.
Traveled is well worth using as they provide competitive currency rates and deliver when they say they will . Have never had any problems with them and can recommend them to anyone.
Very easy to order on-line, and collect cash at the airport either near check-in or airside.
Friendly service and no delays, and reasonable exchange rates compared to others.
We always use this service and have no hesitation in recommending.
Always prebook to collect at the airport I always collect air side it means if u are with others they can just go off and do there own thing while u collect your currency , not that there is ever a very long wait exchange rates are always good
I went to the wrong Travelex desk in Terminal 5, but the kind cashier honoured my online order and was able to process the currency in a matter of minutes. Location details of desks should have more detail, but even still, the team are professional enough to handle a weary traveller.
It was really easy to select what I wanted on-line and there were zero problems in collecting my currency at the airport. The on-line pre-order saved me from the additional costs that would normally incur from on the spot exchanges. Definitely worth ordering in advance for peace of mind and a way to keep stress levels minimal when you're going through the airport - especial when you've had to get up super early for a morning flight!
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