Travelex UK reviews

Travelex UK reviews

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Review by confirmed purchaser

Good rate and good service but !!!!

Good rate and good service but !!!! why do these companies give you large notes it would be beneficial to get some snaller dominations for when you arrive
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Review by confirmed purchaser

Extra security checks...what for?

Arrived at MAN to collect my pre-ordered cash.

The lady serving me said she needed to do an extra check and obtain authorisation from an manager as the amount was over £3000.
The problem then surfaced as she couldn't find a manager to do the clearance, it took around fifteen minutes - with a queue forming at my back.
Why should I be subject to this when Travelex have already had my money, I have enough ID on me (DL, Passport, CC, debit card etc).
There is nothing on my receipt that this would happen.
Fifteen minutes isn't a long time if you are not pushed for a flight but is an eternity if you have other things to do, which in my case I had as I needed to clear some special baggage.
Overall not happy and probably won;t use Travelex for some time.
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Review by confirmed purchaser

an easy experience, the system works well.

an easy experience, the system works well.
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Review by confirmed purchaser

Excellent and easy service

Order Euros from Travelex on line and picked up at T5 Heathrow. Easy process and will use again.
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Review by confirmed purchaser

Easy to order & fantastic customer service

Very easy to order online after comparing rates. Customer service was excellent as they sorted out a few issues such as checking the date on every note. The only downside was collecting from Selfridge's in London, the desk was hard to find with no signs.
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Review by confirmed purchaser

Great but don't order for delivery on a Monday - unless you are going to be in on Saturday!

Good exchange rate, but delivered on the Saturday, when I had ordered them for the Monday. Not sure what would have happened if I had not been in to receive the currency on Saturday morning.... bit worrying!
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Review by confirmed purchaser

ok but very slow early morning service!

the rate was ok although some friends got better, the early morning pickup service was very slow, glad I wasn't running alte!
Travelex

Reply from Travelex

Dear Margaret,

Thank you for taking the time to provide your feedback, we are sorry to hear that when collecting your order it was a slow process.

May we take this opportunity to advise that some manual processing is required when orders are collected. This is part of our internal security procedure to protect both the business and more importantly our customers against fraudulent card use. Your comments have been forwarded to the Store Manager for review.

Travelex aims to provide a competitive service, backed up by our online Price Promise guarantee. We do hope to welcome you back in future.

Kind regards
Online Support Team
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Review by confirmed purchaser

Excellent!

Travelex has the best rates. It was very convenient to be able to collect the currency at the airport before my trip . There at the airport, the staff was very kind and helpful. They even offered me to exchange the currency with the day's rate if it was more convenient for me. I will definitely use travelex again.
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Review by confirmed purchaser

Very Quick service

Travelex were very efficient and fast
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Review by confirmed purchaser

Very good would use again

Great service and rate would use again and would tell others to us
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Review by confirmed purchaser

Great price, with delivery when it suited me. great service.

It was the first time I ordered my holiday money online and was a little worried, should of done it years a go. It was the less hassle free money exchange I had ever done. The service was secure and made me feel safe, delivered when I asked for it with a better rate than where I would normally go. You don't have to carry your passport into a city and then have the worry of getting it home without losing it and your money.
Highly recommended, so thank you.
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Review by confirmed purchaser

Quick, easy and hassle free

You just choose your amount online, enter your payment details and pick up at the airport after youve been through security. The rates are really good too. Friendly staff and just really easy to do
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Review by confirmed purchaser

I wish all online purchases were this simple

There's actually very little to say - nothing went wrong - the currency arrived on the booked day and was correct. Easy !
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Review by confirmed purchaser

Delivered on time, as requested. Decent exchange rate.

The currency arrived on the day that it was expected to by recorded delivery, which is really what I needed! The exchange rate was favourable, and the delivery charge compared well to some of the other companies I looked at.
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Review by confirmed purchaser

Competitive rate, convenient pick up whilst waiting for flight

We have used Travelex many times now, we have to pre order in order to get good rate but alway come near top of comparison sites when pre-ordering.
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Review by confirmed purchaser

Quick, easy and convenient...

Used TX twice now (cash and currency card) collected at airport before travelling. No issues either time and would definitely use again.
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Review by confirmed purchaser

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Review by confirmed purchaser

Truely Outstanding Service

From the actual ordering of the money to receiving the exchange I was thoroughly impressed with the ease of transaction and how simple it all was.
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Review by confirmed purchaser

Best rates,fantastic service,detinately the no1 way to get your currency!

Always find them friendly and professional,and the best rates for your money.
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Review by confirmed purchaser

Excellent service

Good rates,on time delivery to the house, always reliable and easy to order.
I wouldn't go anywhere else.

Travelex.co.uk

About Travelex

Travelex.co.uk offers you a great deal on your foreign currency with the Travelex.co.uk Price Promise - if you find a cheaper overall price on your travel money, we'll refund the difference.

Visit Travelex UK

www.travelex.co.uk

We live here: 65 Kingsway
WC2B 6TD London
United Kingdom

Category

Travelex UK is ranked 90 out of 260 in the category

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