For several years--until now--I used this company with good results to save money on US car rentals, but BEWARE! There are lots and lots of tiny little conditions any of which might allow or cause the rental car company to refuse your prepaid voucher. And when it is refused, since you have prepaid the entire cost of your rental, you are out all the money.
That happened to me this weekend and the customer service agent literally laughed at me telling me I'd better learn to read contracts more carefully because I had just forfeited my money. He seemed pretty practiced at this, quoting incriminating wordage without hesitation, from memory (as far as I could tell) so I am guessing I am not the first person to be caught in this snare.
The clause that got me--and I repeat, I've used this for years and never had this problem--was that the rental voucher is not valid for anyone with a US drivers' license. This doesn't pop up when you book online and I spoke to a live agent to change my reservation as well--he never mentioned that I couldn't use the voucher with a US license. It may be a change in the contract; it may be something else.
According to my credit card company, they are not on solid ground legally because the product is not what it seems despite the tricky contractual language.
The risk is not worth the potential savings.
We hired a car last August-September 2012. Fair enough we were travelling from Venice, Italy into Croatia, but we clearly told the company this when we booked the car. No issues were raised.
When we arrived at Venice airport, the desk was not with the other car hire firms. It took us 30 minutes and many questions, and a phonecall to traveljigsaw, to discover that instead we had to wait outside to be picked up. It felt very dubious, like some sort of illegal drugs transaction. A pleasant enough man picked us up and drove us about 5 miles away from the airport. We filled in all the paperwork, but at the last minute they asked us where we were driving to, and told us we would not be covered for insurance driving in Croatia. This was a pleasant enough local firm - it was TRAVELJIGSAW that we had booked with. When we rang them they told us no problem, return to the airport, and they would sort us out. As the local firm drove us back they warned us this was standard practice for Travel jigsaw, and that all their bookings had some issue associated with them.
What ensued for the next FOUR HOURS was an absolute farce. I have never been so infuriated in all my life. If they had told us from the outset, they could not get a car for us, we could have cut our losses and gone with another company. Instead they kept (via phone) telling us to move from one queue for a car company to another...... chopping and changing......... As I got more and more tense on the phone they got ruder and ruder. Their knowledge of customer relations is non-existent. After all those ridiculous hours were up, they told us simply they could not help. Sorry. End of story.
We had to hire a car at short notice ourselves which cost a small fortune An entire day of our holidays lost, and our blood pressures through the ceiling.
No compensation. No apology.
DO not use this company ever.
i am a very frequent traveller. I have hired cars all over the world and on every single continent. I have never ever ever had such a bad experience as this one.
Vi havde booket bil igennem ebiludlejning.dk (Traveljigsaw) (udlejer Hertz) og fået en fin pris på den ønskede kategori bil, men da vi ankom til Bologna lufthavn var alle biler booket.. Vi måtte vente ca. 2 timer i lufthavnen uden at vide om der kom en anden bil. Efter ca. 2 1/2 times ventetid fik vi tilbudt en kategori lavere (hvilket vi godt kunne accepterer idet vi ikke kunne vide om den først lejede bil overhovedet ville dukke op.
Vi forsøgte gentagne gange at kontakte ebiludlejning via det på lejeaftalen oplyste nummer, men måtte vente flere gange a´min 15 min ventetid før at forbindelsen blev afbrudt.
Det lykkedes aldrig at få kontakt til en medarbejder hos ebiludlejning/traveljigsaw :-(
Bilen som langt om længe blev udleveret var ikke klargjort (d.v.s. møgbeskidt indvendig som udvendigt) og vindues visker/sprinkleren virkede ikke (Og ja der var sprinkler på)
Her efter ankomst tilbage til Danmark modtager vi så endnu en regning (beløb bliver automatisk trukket fra visakort) selv om alt var betalt inden afrejsen??
Vi kan under ingen og jeg gentager ingen omstændigheder anbefale at bruge ebiludlejning.dk / Traveljigsaw eller HERTZ for den sags skyld!! :-(
AVOID HIRING A CAR WITH THEM
We rented a car for a short trip abroad.
As we wanted peace of mind we paid extra for extra insurance protection with a Zero Excess waiver cover (this supposedly means that all theft and damage is covered except the tyres, windows, underside and some interior parts of the car) but you are covered fully for accidental damage & theft supposedly). When you receive your rental confirmation voucher you don`t get a really detailed set of terms and conditions - more about this later.
Whilst abroad our hire car was broken into and the stereo and some personal belongings out of sight in the boot were taken.
All proper procedures as per the rental were followed and the theft reported correctly to the police and rental agencies.
On return of the hire car at our departure airport we were told that we would have no further costs to pay as it was all included under our Zero excess cover.
Imagine our surprise when we were charged £361 on our credit card for the theft of the radio.
When we queried this with Travel Jigsaw / Carhire 3000 / Rentalcars.com we were given lots of different reasons. The main one was that the small print (which isn`t detailed enough) says that interior damage isn`t covered under the Zero excess policy. This was clearly theft. I was even informed in one e-mail that the damaged lock (clearly not inside the vehicle or underneath/part of a window/tyre) was also included in the costs.
Basically the rental firm sell you extra Zero Excess insurance which appears to be worthless as they shift the meaning and covered items around as they see fit.
I would advise anyone reading this to avoid hiring a car via the Travel Jigsaw group who also go under the names of Carehire 3000 or Rentalcars.com.
Some other reviews regarding this company can be viewed at www.travel-jigsaw-review.co.uk and Moneysavingexpert.com. Just type in "Traveljigsaw complaints" into a Google search engine and see what rears it`s ugly head.
We only wish we had searched for other peoples experiences prior to renting a car via this company. We will certainly not be utilising their services ever again.
Jane Delany found this review useful
I had rented a car in France via car3000 in July 2011, then I had to cancel because we had to shift our holiday.
Although I cancelled just 24 hours before picking up the car, the storno charge was just 50 Euro, and I got the rest of the money refunded a few weeks later - no trouble at all.
It is a bit idle that you cannot effectively rent children and baby seats via the website - although it offers a box to tick, it is not charged, and there is no 100% safety that they have enough seats available locally (in relality they always have, but ii still feels odd that you cannot really book it).
Nonetheless, I just used it again (for this summer) and I do not expect any troubles.
I hired a car through their website called CarHire3000. The car hire company Hertz would not let me have the car as they claimed I was not on the electoral role. I am and I voted in May. However this is not the problem. The problem is that the TravelJigsaw website Carhire3000 will not refund me. I had NO service from them. It has been a month and they still have my money.
We hired a car for a month in Italy through Travel Jigsaw - the renter was Locauto (another story in itself!) We took out the excess reduction policy thinking it was giving us peace of mind in case of an accident. Well, we had an accident and as per the policy, Locauto charged us the full excess of 750 euros. The problems began when we tried to claim under the damage excess policy. They told me we were not covered because the accident was NOT our fault. We had to wait and get the excess back from the local renter! This has finally happened after 4 months but totally defeated the point of the policy which was to give peace of mind in case of and accident.
I CANNOT get an answer out of them as to where it stated in their terms and conditions that they will not pay out if it is a third party accident. It does not state this anywhere in the long list of exclusions. (A pretty major exclusion probably counting for more than 50% or hire car accidents!) After many frustrating phone calls between me in AUstralia and the UK, they now totally ignore my emails and seem happy that I have got my money back from Locauto on Italy. The fact that it took 4 months and hassle to do this seems to not bother them. I said I wanted answers to my simple question, "where does it state in your terms and conditions that I am not covered for a third party fault accident" and they just will not respond.
In fact I find it hard to see where whey would actually pay out under this policy as one of the exclusions is "negligence" by the driver - well if an accident is your fault isn't that in some way negligence? So they may not pay out if it IS your fault too!
To conclude a sorry saga we rented a car in the UK the following month (booked before we knew what problems we would have) and they messed up the voucher and didn't include the additional driver which meant we were charged by Europcar over 5 pounds a day for 30 days and this also took time to sort out after the rental, all costing money in credit card interest.
Don't touch them with a barge pole! Notice that any good reviews you read are from people that had no problems at the end of their rental. The problems start if there is an issue after the end of the rental.
Their customer service is diabolical. You can NEVER speak to a supervisor (they won't call you, you can't hold, you can't get a time when they will be free and I found that when I called to try and get through to the case worker, the lines were so busy you get diverted to another stream, usually people who are dealing with new rentals and know nothing of your problem and can;t transfer you to the right place.
I repeat; DON'T TOUCH THEM WITH A BARGE POLE!!!!!
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