Travel Nation reviews

Travel Nation reviews

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Review by confirmed purchaser

super Service, sehr gut erreichbar, gute Ideen und Tipps

Sara von Travel Nation ist unsere Ansprechpartnerin.
Wir sind super postiv überrascht.
Sie hat sich viel Zeit für uns genommen, viele Vorschläge gemacht und ist trotz mehrerer Änderungen von unserer Seite immer professionell und freundlich geblieben.
Das haben wir bei anderen vergleichbaren Agenturen anders erlebt...

Sie hat uns letztendlich ein tolles Package zusammengestellt, mit welchem wir super happy sind.

Vielen Dank liebe Sara!! :-)
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Review by confirmed purchaser

Super agence

On a fait appel a l'agence traveĺnation depuis la France pour nos billets d'avion. On a réservé l'intégralité de nos billets d'avion avec cette agence pour un voyage d'un an autour du monde. C'est cette agence qui nous avait fait le devis le plus interressant et qui répondait le mieux a nos attentes. On a fait appel à l'agent de voyage du nom Sara. Elle parle très bien français et a beaucoup voyagé. Elle est très efficace, nous sommes très contents d'avoir fait appel à elle. Chaque fois que nous avons eu besoin de son aide, elle a été très réactive. On communique par mail et elle répond dans la journée si ce n'est pas immédiatement ! C'est rassurant de savoir qu'à l'autre bout du monde on a un agent qui soit si rapide a répondre a vos questions ou attente.
Merci Sara !! On passe de très bonnes vacances en partie grâce a vous , sans stresse !!
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Review by confirmed purchaser

Freindly, efficient, knowledgeable service.

I picked Travelnation after a trawl of the internet for round-the-world flights. Their site seemed to be the most intuitive and informative. Thereafter my dealings with Rowena via phone and email resulted in what we hope will be a perfect itinerary, at an acceptable cost. She took my outline ideas and fleshed them out with a number of suggestions, and after several iterations we reached the final version which we've now booked and are very excited about. I'm confident the booking process over the next few months before we leave will proceed as smoothly.
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Review by confirmed purchaser

Everything worked like clock work

Travel Nation gave us the chance to do our bucket list trip, 5 weeks away with over 7 flights to 4 countries, 9 different beds, 1 car,1 camper van to drive the whole way round New Zealand and all want like clock work. Thank you Laura!
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Travel nation sorted everything for us brilliantly.

I first tried to organise our own round the world trip online but it got harder and harder until the website I was using just ground to a halt. Next stop was to a travel agent who could do what we required but at a huge price, so I went back to the internet. I found Travel Nation and phoned them. Wonderful! I dealt with Sara Strachan who was just so helpful and competent. All around the world, and since our return, we have been recommending Travel Nation to everyone we have spoken to. All our flights were booked for us, difficult visa applications seen to as well, and some hotels booked (where we flew in to places fairly late in the day). Everything worked out exactly according to plan. The important thing was that Travel Nation's price was much closer to the DIY price I had first failed to organise than to the travel agent's quote.
Our requirements were quite complex too: we were away nearly 15 weeks and travelled from the UK to New York, Canada, California, Cook Islands, New Zealand, Australia, Vietnam, Taiwan, Japan, Russia, and finally Dubai before heading home. A resounding thank you to Sara Strachan and Travel Nation.
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Review by confirmed purchaser

PARFAIT

super pro d'une grande efficacité et d'une grande réactivité
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Review by confirmed purchaser

Great service, knowledgeable staff and easy booking

I contacted many companies for quotes for my round the world trip and I found that the best one for me was definitely Travel Nation. I was very specific in where I wanted to go and found that many of the other companies tried to change my trip around too much which I just didn't want. Travel Nation managed to get the destinations I wanted for the time I wanted and actually turned out to be one of the cheapest quotes I received! Also the adviser that organised my trip for me, Adam Smith, was extremely knowledgeable in the places I was going as he had visited or lived in most of them for a period of time. Therefore he was able to recommend tours, travel and accommodation which was really helpful
Overall I'm really happy with the service I have received so far from Travel Nation and would definitely recommend them to anyone planning a RTW trip!
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Review by confirmed purchaser

un franglais magnifique

L'implication de notre vendeur sur notre voyage a été de très bonne qualité,il nous a aidé sur plusieurs point ;prix des vols ; choix de parcours,et surtout une gentillesse appréciable .
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Review by confirmed purchaser

Wir sind begeistert von der tollen Betreuung und fühlen uns hervorragend beraten

Die Betreuung war von Anfang an sehr gut, es wurde versucht jeden unserer Wünsch umzusetzen. Man hatte immer das Gefühl, dass das best möglichste herausgesucht wurde. Auch kurzfristige Änderungen waren nie ein Problem. Wir würden sofort wieder mit Travel Nation ein Round the World Ticket buchen.
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Review by confirmed purchaser

A little disappointed

I decided to use travel nation as back a few months ago when initially thinking about travelling the person I was in contact with was very helpful. This time I asked for an email quote as I would be unable to take calls while at work. I received a reasonable quote fairly promptly via email which was good. I needed a bit of time to finalise my plans before booking which I said on the phone to them.

When I was ready to book them it took several times calling to get to them as they didn't pick up on their direct number. I was hoping to get it sorted that day as it was one of my few days off. I had one change I wanted to make to the flights which I explained and was told I'd get a new quote the next morning. I found this disappointing as I had hoped to get them sorted that day. I've found when calling other travel companies they were able to give me a quote straight away on the phone. However travelnation did give me the best quote price wise so I thought I would wait for the updated quote.

I did receive the quote the next day (Saturday) and I was given a deadline to book them on Monday. As I was working on Saturday I had no chance then. I tried calling the direct number again to book on Monday late morning before going to work and didn't get an answer. After a couple more tries I left a message and I also sent an email. I checked my phone at lunch and still had no email or miscalls from them. I didn't get another break at work that day so I was very worried I would miss my chance of booking these flights before the prices went up again.

Luckily I managed to get a chance check my emails while at work and I had received an email at around 4pm, saying I needed to pay by 5pm to get these flights and giving me instructions for an online payment. So I did manage to book them in the end just in time.

I received confirmation of my flights booking at 7pm that evening and my main flight to Christchurch was leaving from the wrong airport. This was resolved the next morning, but it just added to the stress of booking these flights. Once that issue had been resolved my layover in Sydney on the way to Christchurch had gone from a 14 hour wait to a 24 hour wait. I thought this was another mistake but apparently the morning flight had been cancelled. I'm not sure why I wasn't actually informed of this, the new booking had just been sent to me with no note of this.

So overall I'm disappointed by how difficult it was to get in contact with my consultant, especially when I'd been given a deadline. I'm not entirely happy that a flight time has been changed by about 10 hours without any mention of it. The main positive thing is they do seem to have the best price out of the companies I called. Although I think I would have been better off booking the flights individually myself, as I did find cheaper prices that way but I thought it made more sense to go through a travel company before this experience.

I'm guessing from all the positive reviews maybe I've just been unlucky, if that's the case it's just a shame the service is inconsistent.
Travel Nation

Reply from Travel Nation

Hello Erin,

Thank you very much for taking the time to write such a comprehensive review of your booking process. We take all reviews (good or bad) extremely seriously and look to learn from all our customers’ comments.

I have now spoken with your consultant and looked into the whole history of the communication between yourself and Travel Nation.

Firstly I am glad to hear the first part of the process happened quickly and efficiently. As you have highlighted we often don't give a price on the phone immediately. This isn't because we can’t, but because we believe that by using our expertise and experience to really check all of the options we can get a better price than our competitors. As was the case with your booking.

I am sorry that the communication between yourself and your consultant didn't live up to your expectations. It is obvious you were very busy during the booking process and only had a limited window of opportunity to speak to your consultant. Whilst our busy consultants do all possible to remain available they are often dealing with many clients at any one time whilst also having ongoing training (which is how we remain so competitive). We offer direct dial phone numbers and email addresses to make communication easier and more efficient and whilst I appreciate this can cause frustration when not answered immediately it is a definite bonus to be able to reach your consultant directly.
The deadlines given on your booking all related to rules set in place by the airlines and in your case they had to be paid for in full within 72 hours of the initial reservation. This is why your deadline to pay was not extended beyond Monday evening despite the changes requested.

There was a genuine mistake made when confirming your reservation and you were booked from Heathrow instead of Manchester. As you say this was rectified as soon as the error was spotted. Clearly this mistake should not have happened but I am very glad to see it was rectified without any issues.

I have looked into the communication regarding the timing of the flights between Sydney and Christchurch. I agree that this significant change should have been high-lighted more clearly to you so please accept my apologies that this wasn’t the case. I can see that upon questioning the new timings you were given an explanation and asked if this was OK.

This does of course give you an opportunity to explore the fantastic city of Sydney! You will need an ETA Tourist visa for Australia and as a good will gesture I would be happy to process this for you free of charge. The details of what we need from you to do this can be found on your booking confirmation.

As with all customer experiences that are below the high levels we set for ourselves we will endeavor to learn and improve!

Please do not hesitate to get back to me if you would like to discuss any of the above further (or for information on processing your free visa)

Regards
Matt Hodgson
General Manager
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Review by confirmed purchaser

Excellent travel agents

Professional, honest, friendly, quick and attentive travel agents. The staff were very easy to work with and ensured value-for-money service. A special thank you to Kath. Give her a raise.
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Review by confirmed purchaser

Sehr zuverlässig, kompetent und persönlich.

Ich wrude zuverlässig zurückgerufen. Die Angebote waren klar, verständlich und preislich angemessen.
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Review by confirmed purchaser

efficient, prompt, helfuland informative.

I spoke to Jackie Jones who gave me verbal info on a complicated flight itinery fairly quickly followed within 24 hours by a detailed written quote. Then within 48 hours of me identifying my trips , hotels etc she sent me another full written detailed quote. Each time she phoned when I asked and finally dealt with my final requests for hotel rooms etc. She also advised on deposits balances etc. All in all very professional compared to other travel agents I had asked for comparison quotes. This was a world trip over 3 months visiting 8 countries with many trips , internal tours etc. Also the price was right, so of course I booked it. If I need further support I'm sure it will be there.
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Review by confirmed purchaser

Excellent all round service.

Travel nation are great at sorting out flights, visas etc and getting the best deal for you. I am about to sort out further travel and accommodation and I know they won't let me down.
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Review by confirmed purchaser

Great booking service.... watch this space for holiday review in early 2015

The whole process from initial contact with Jackie through the numerous iterations of our itinerary to our final booking was trouble free. Jackie could not have been more helpful or patient in listening to our requirements and coming up with some great suggestions. The result is a fantastic itinerary that we are really looking forward to in early 2015. Singapore, Australia, New Zealand, Fiji, LA, New York and Toronto are now jus 10 months away and counting!
I can only praise Jackie for her knowledge and Travel Nation as a company for great value on flights, hotels and car hire. Clearly, I will be able to provide a better review once we have been on the holiday so watch this space!
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Review by confirmed purchaser

Look no further - One stop shop - for all your holiday needs

We have received excellent service from Travel Nation. Would recommend to others and will use them again. Many thanks team for all your efforts :)
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Review by confirmed purchaser

excellent advice and support from Travel Nation

thank you to Andrea and her colleagues at Travel Nation who gave me excellent advice regarding a forthcoming trip and a really good price on internal flights .
quick and supportive responses and follow up from staff
I would recommend Travel Nation
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Review by confirmed purchaser

Passionate about creating YOUR perfect trip

In putting together a round-the-world ticket, I called about a dozen 'specialsts', none of whom I had ever had dealings with before. Helpful as many of them were, what stood out with Travel Nation (I dealt with Helen) was the passion and enthusiasm that they have for making things work for you, the way you want. All the guys there love travelling themselves and are often speaking from personal experience when they recommend things, but there is also a real desire to help people create their personal perfect trip. Also noticeable was an ability (and willingness) to think out of the box, to make suggestions - based on that experience - that, more often than not were things that I, with my limited experience, would not have known even to ask about but that suited me perfectly. All in all, old fashioned customer-based service with feeling. Superb.
Travel Nation

Reply from Travel Nation

Hello Richard,

Thank you so much for the fantastic review. Everything you have described is exactly the service we strive to deliver here at Travel Nation and it makes me extremely proud to hear an independent review that reflect that! Thank you very much.

I would also be giving Helen a massive pat on the back right now except she has just departed the office for 3 weeks to Vietnam - I will pass on your comments upon her return!

Regards
Matt
General Manager
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Good price, good service, good job!

I completed a 1 year round the world travel and bought my RTW ticket with Travel Nation. I highly recommend this company. First, they were the cheapest among the 4 RTW tickets companies I had contact with. Then, they were the most proactive agency when I was planning everything. Furthermore, they provided me with great customer service, always replying very quickly and very relevantly to any email i sent during my travel (about flight reservations, schedule changes, etc.).
This company was recommended to me by a friend of mine who completed a RTW travel 2 years ago with them - now it is my turn and I am glad to recommend them further.
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Review by confirmed purchaser

Excellent and professional service from beginning to end

Evan at TravelNation is a credit to the company. He was professional in everything that we asked him to do and had endless patience when we had any queries.

Travel Nation www.travelnation.co.uk

Travel Nation specialises in round the world travel

Booking you round the world trip? We're the friendly experts in round the world and multistop flights, hotels and tours. Call us on 01273 320 580 for a quote. The world is waiting - what are you waiting for?

Visit Travel Nation

Contact us at quote@travelnation.co.uk

Call us on: 01273 320580
We live here: 7th Floor, New England House, New England Street
BN1 4GH Brighton
United Kingdom

Category

Travel Nation is ranked 2 out of 26 in the category Flights

Travel Nation is ranked 7 out of 62 in the category

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