Travelocity reviews

Travelocity reviews

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Review by confirmed purchaser

It was quiet good.

I booked it for my friend. He seemed to enjoy his flight and his stay at the hotel was quiet nice too. The only thing was that he didn't like the bathroom showers. But, it was a nit picking type of thing. The hotel was near a 24 hour restaurant and walking distance from a Shopping Outlet. I'd say, if I was in his place...I would give it 4 and 1/2 stars...He probably would give it 3 stars. Since, I booked it...I'll give it overall...4 stars. The hotel was clean and had friendly service. It even had a gym and pool and vending machines. For the price it's great.
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Review by confirmed purchaser

Price guarantee is a joke

Don't bother using travelocity. It's not worth the headache!

Their 24hr gaurantee is a joke. Just so they can say they have it
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Review by confirmed purchaser

Prices are awesome

I always check with Travelocity and they always give me the best prices.
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Review by confirmed purchaser

They are fast and accurate!

This is the best place to book a flight!
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Review by confirmed purchaser

To many Flight changes

Travelocity changed me and my fiance flight from 10am to 12.44pm , we will arrive in
Las Vegas at 6pm we will have to pick up a rental car,get checked in to the Hotel ,we had hoped to get to see a little bit of Las Vegas that first night but I guess not.I really
like booking on Travelocity but all the flight changes makes me think about booking on
Delta.
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Review by confirmed purchaser

Great Customer Service!

I reserved a weekend at a Hotel in Jamaica. When I was making the reservation, I neglected to add two minor children. The hotel's promotion was that Kids stay and eat free. When I went back to add the two children, I was unable to do so. The hotel would not change the reservation. I spoke with two different Travelocity's customer service representatives without any success until I got to the third one, John. John was able to not only change my reservation, but was able to save me over one hundred dollars. Thank you!!! John.
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Review by confirmed purchaser

Travelocity was able to reassure me that my travel plans were correct

In my experience, I have had great customer service from Travelocity. This time, I did get disconnected, and had to call back once, and did get transferred to several different parties before getting the correct person help me. Once I got through to the correct department, the representative was very helpful.
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Review by confirmed purchaser

No help

waited HOURS and no one answered my question. I am due a credit and the airline and Travelocity are both pointing at each other. I travel a lot, but will likely use a travel agent vs Travelocity in the future
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Travelocity's "flight insurance" is a SCAM !

Dont be scammed into purchasing travelocity's flight insurance. It is extremely difficult to change flights or get your money back regardless of the emergency .

The customer service is very poor with travelocity. They are extremely rude and unhelpful. They kept telling me to call the airline. Then one calls the airline, and they tell you to call who you booked through.

I didn't save any money by booking through travelocity. I booked throught them to utilize the flight insurance due to health issues. However, this was a waste of time and money.
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Review by confirmed purchaser

quick. and easy way to plan a getaway

I was looking around different sites and decided to go with Travelocity. Didn't. take me too long to book a flight. No trouble with the site, looking forward to using Travelocity again.
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Review by confirmed purchaser

Made cancellation easy!

I was able to cancel flight reservations within a few hours without any charge.
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Review by confirmed purchaser

Fast and Easy

It's always an easy task to schedule flights on Travelocity. I've completed several travels for flights and rooms and it's always been a breeze.
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Review by confirmed purchaser

Fast and Easy!

Booking online through Travelocity was quick and easy for me. Just the way I like it and need for my schedule.
I called the hotel within 5 minutes of booking online and they already confirmed my dates. Thanks Travelocity!
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Review by confirmed purchaser

The experience with Travelocity.com was very poor.

We booked the hotel through Travelocity.com to London for 3 days for 5 people. When we got to the Hotel, we had no room available because hotel said they never received any notice from Travelocity.com. They asked us to call Travelocity,com for the refund.

We also rent a car from Travelocity.com for compact car. When we got there, we could not find in rental car company. We asked the airport information service person. they told us that we needed to take a taxi or bus to the hotel 20 minutes away from the airport. It cost additional 7 euro person round trips. When we got to the rental car company, we have very small car not the compact car. They said that you should pay 7 euro more per day to get the bigger car.

We had very poor experience with the trip booking from travelocity.com.
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Termites in the House of Commerce

Believe it or not this is the short version.

My wife booked two roundtrip airfares that subsequently had to be cancelled, before departure, because of illness. Because the original (cancelled) tickets were non-refundable we could not receive a refund. However the Cancellation Confirmation email sent to us by Travelocity stated : "You will need to have the ticket number(s) listed in the passenger information section below when you are ready to use any remaining ticket value toward a new reservation. Please call us at 888-872-8356 to book your next trip."

When I called the number indicated in the Cancellation Confirmation to "book [my] next trip" the Travelocity agent was unable to find in their records any reference to the ticket number they themselves had provided me in the Cancellation Confirmation. She put me on hold and after several minutes another agent told me it didn't make any difference about the ticket number because I had to contact the airline carrier issuing the ticket (and thus the number) to re-book. Like a schmuck I believed this guy (hey - I was trying to spend more money with them!) and over several days spent an hour or so speaking, and doing detective work, with two of the airlines involved in the original (now cancelled) booking.

Among other things, in doing my detective work with the airlines, I found out that the reason Travelocity could not find the ticket number contained in their own Cancellation Confirmation was because the ticket number they provided me (in writing) was an incomplete 10 digit (vs. a correct actual 13 digit) number. I was also advised that the original ticket had to be re-booked with the original broker / issuer (Travelocity in this case) in order to "use any remaining ticket value toward [the] new reservation." All of which made sense because, unlike what I had been told by the second Travelocity agent, the airline's understanding of the re-booking process was the same as that contained in the text of Travelocity's email Cancellation Confirmation: specifically "... when you are ready to use any remaining ticket value toward a new reservation. Please call us at 888-872-8356 to book your next trip. ... we look forward to helping you plan your next trip!"

So ... I again called Travelocity at the telephone number they had provided in the Cancellation Confirmation, reached an agent, was put on hold, connected to another agent, gave that agent the correct ticket number (the one I had gotten from one of the carrier airlines) and was again told (incorrectly) that I had to contact the airline(s) to re-book.

After hearing this yet again from this second agent I summarized for him my conversations with the carriers and referred him to the specific relevant language in the Travelocity Cancellation Confirmation email for the booking. The agent retrieved the Cancellation Confirmation and I referred him to the relevant portions of the text; he refused to acknowledge the relevance of this and insisted again that I had to contact the original carrier airline to re-book. Why, I asked him, would Travelocity send a Cancellation Confirmation telling me that "... when you are ready to use any remaining ticket value toward a new reservation. Please call us at 888-872-8356 to book your next trip" if in fact that had to be done by one of the carrier airlines? As I continued to cite another portion of the Cancellation Confirmation instructions the agent began speaking over me while I was still talking - at which point this whole pathetic exercise degenerated into a shouting match and I ended the call.

After this unhappy exchange I then again called the original Travelocity contact number, got another agent, briefly explained the situation, got put on hold, was connected to another agent, re-explained the situation, requested access to someone in a supervisory capacity, provided my telephone number, and was told a supervisor would call me back and I was "next up." Today is Friday; that call was Monday. That same Monday I also sent an email to mediacustomercare@travelocity.com on this same matter and requested I be contacted. Travelocity's reply by return email that same day stated in part "This email serves as an acknowledgement that we’ve received your email and look forward to assisting you with this reservation. ... we will respond to you within the next 24 hours with an update and status of our efforts." Today is Friday and I've received no further contact much less an "update".

Bottom line? I think I can guess what Travelocity LLC is up to here and it ain't pretty; maybe it rises to the level of theft by deception and maybe it's wire fraud - or maybe not. But one thing is for sure: in the house of online commerce these guys are termites. I've done a lot of traveling for both business and pleasure and I've worked with a lot of companies but if you're thinking about transacting business with Travelocity my advice to you is don't - you'll be better off picking up a hand full of dirt and eating it because you'll enjoy that as much as dealing with these people and it won't cost you nearly as much.
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Review by confirmed purchaser

Good luck! Customer service is horrible!!!

I purchased two airline tickets about 6 months in advance! That was the longest and most frustrating 6 months ever!!!! Almost every other week I got a call or email saying my flight had been changed and to call to make corrections! Problem is most the time the "corrections" were not that! They would tell me that there are no other flights that they can change it to or that they could only get a flight two days later! What are they supposed to do just sit in the airport for 2 days! Or I would tell customer service my problem and they would say "can I get your number to call you back within 72 hours" and they beer would. I had to cancel my flights not once but twice and rebook them!!! After I rebooked the first time I still had problems!!! In the end, I had to call all the seperate airlines and correct the problem myself. While we were out of the country on vacation I constantly worried that something would happen to their return flight and I wouldn't be able to call anyone!!! Just horrible!!! They had me in tears on multiple occasions that I couldn't handle it anymore. I had my mom 3 way with me so she could help me to deal with the customer service or lack there of. Just be persistent if this happens to you... P.s. Travelocity out sources their customer service representatives so sometimes you can't even understand them...
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Review by confirmed purchaser

Helpful and responsive.

Booked via Travelocity and was able to easily change reservations to a different hotel.
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Mixed View-

My experience with travelocity was very frustrating so I have to give them 2 stars. Here is why. My experience with them lasted a total of 6hrs of back and forthness speaking to 9, yes, 9 different reps who all sounded to have an Indian accent, just to get a basic transportation confirmation which was originally told to me could be done but finding out after speaking to the 9th rep. This was an important factor for me with booking because I do not want to be stranded in a foreign country catching a ride from an unknown person to get to my resort. I'm very picky about things like that.

For the most part, all of the reps that I spoke with were pleasant (with the exception of two reps- one of which hung up the phone on me after keeping me on hold for 20 minutes, and the other just plain rude from the start). However, most of them either did not understand me or were just completely not listening to my concern. In the end, the issue wasn't resolved but I was grateful that the last rep was just honest and told the truth about the non-existing transfer to and from the hotel that was stated was offered. However, I did not appreciate being lied to by all of the other reps just to make a sale.

Another thing was their advertisement. They made it seem as if they were having this special deal going on and actually told me were only two tickets left at that price which they lied about because after I booked, bad decision on my part, miraculously there were alot more tickets that appeared for that "special deal" and the next day prices dropped for the same trip.

Lastly is my credit card. Two charges are appearing on my pending transaction from them. I called them and they stated that the first one will fall off, that they just wanted to see if I had money on my card. The transactions are still pending so Ill have to keep you posted on that as well as the trip details. Thankfully, I haven't had any issues with confirmation of my trip details with them as of yet, but we shall see when I actually take the trip. I pray for the best.

I think travelocity has good deals, but they have to completely change their customer service otherwise they will end up losing alot of customers. I am a forgiving person so if my trip goes smoothly and I do not have any issues with my credit card, I may use them again but I will just have to wait and see.
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Review by confirmed purchaser

Friendly, fast, and efficient travel to diverse locations on one site only clicks away.

Travelosity notified me of the reduces fairs to all my desired locations weekly. I clicked the email link and selected an itinerary, which best suited my schedule at a savings of about $115. I automatically received suggestions for nearby hotels at a savings of about $90. I later received an email confirmation with instructions and a inquiry about rental care reservations. I reserved a car upon review of my travel. I arrived at the airport, conducted self check in, and was off. It was as easy as 1, 2, 3. Who would have thought?
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Review by confirmed purchaser

Very poor customer service!

One stop shopping on Travelocity is convenient until you have a question or concern. Then good luck! If you have a question and try to contact someone, they just pick a key word out of your question and use a blanket copy and paste message hoping that will solve your issue without actually reading what your real question is. You can go back and forth which gets you no where. Then when you call their customer service line, the people that answer don't have a care in the world about what you are trying to explain to them. They just assume they know what you are talking about without actually listening. No different then their e-mail customer service. They pick key words and run with it without actually listening. Very disappointed. I have used Travelocity many times without having questions, so was completely unaware of how poor their customer service is until now. I will not be using Travelocity again for this reason.

Travelocity.com

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