Reply from Travelocity
[REPLY]
- Reviews (462)
- Customer
- 1 Review
Dependable and easy to use system for any kind of travel services.
Travelocity remains my go-to travel search engine and reservations provider.
- Customer
- 1 Review
Charging for carry-on baggage is so uncommon that it should be highlighted before one purchases the ticket.
Charging for carry-on baggage is so uncommon that it should be highlighted before one purchases the ticket. $100 for a carry-on one way after check-in is robbery
- Sean Field
- 1 Review
Average
Trevelocity was a great service to use to combine my air and lodging for a great price. I found that the agent service was a bit disconnected because the call center is probably located overseas somewhere. The booking process was pleasant but prior to completing the transaction I was verbally assured that the travel insurance would be free of charge. After verifying that the charge for the insurance was included in my final total, it took several follow up phone calls to resolve the matter. I received a promise of a return phone call on three different occasions to which none was ever made. On my fourth and final attempt I demanded a resolution and was told that the original recording of my booking had been lost. After many conversations I was accommodated with a credit for half the value of the travel insurance. It was a nice gesture by the original agent to offer the travel insurance for free but it should not have been offered if it could not be implemented. There was a delay tactic used stating that the original call would be reviewed and that someone would get back to me, obviously the intention was that I would forget about it. After allowing a month for the callback I had to force the issue to get it resolved.
Its disappointing that this encounter stands out above the total experience but otherwise the booking was a good one and it was nice to get one price for my travel needs.
Thank you.
- Daniella Waterhawk
- 1 Review
was very easy and gave me an excellent price
Travelocity was very easy and gave me an excellent price
- Charlene Brady
- 1 Review
The web site search tool was simple and easy to use. Got me the best price for what I was looking for.
I would recommend using Travelocity to book your next reservation. They found me the hotel with the extras I wanted and at the cheapest price.
- Anna
- 1 Review
great service
I am fully satisfied with the service. I was able to find the tickets at a great price in less than a month prior to my trip and everything went very smooth.
Highly recommend!
- Maria
- 1 Review
Excellent
Always a source to be trusted .... never had a problem! Customer Service is top notch!
- Bryna Rifkind
- 1 Review
US Airways ( not Travelocity) really screwed up!!!!
I have used Travelocity for a number of years and have always been satisfied with their service. However, US Air flight 1435 to Charlotte was a disaster. US Air called me 6 hours before my 11:00 flight, at 5 AM!!!! to notify me that the flight would be delayed until noon, due to mechanical problems. I was called again at 5:01 to be told the same thing. Since I had a connecting flight and needed special seating for my disability, I called US air and had my connecting flight changed to a later time. The agent assured me that if the Charlotte flight did arrive on time they would automatically switch me back to the original connecting flight but my seat would be changed. Eventually, I received 4 emails and an additional call to say the 11:00 flight would be delayed to 11:30, then 12:30 and then 2 messages back to 11:00.
At the airport our gate was changed from 41 to 37. While the electric sign at 37 said the flight would be leaving on time. No airline official was at gate 37 by 10:45. Then an announcement was made that the gate would change to 43 but the flight would be on time. I told the agent about my connecting flight and he was able to switch me back to the original connecting flight. I originally had an aisle seat, but the agent said there were absolutely no aisle seats available, it was all booked up. Then ten minutes later an announcement was made that the gate was changed back to 37, but now the flight was again delayed. (the plane that was there was moved to another gate. ) While we were on the plane again there was a delay and
it would be a close call. We arrived as my flight was boarding. There was no electric cart or wheelchair that was requested to take me from the B gates to the C gates, so it was challenging for me to get there. I was able to convince a parked electric cart driver to shuttle me to the c gates which were on the other side of the airport. With the help of the electric cart, we made the flight. As I made it to my seat, I noticed that not only my original aisle seat 6D was available, but there were 4 other aisle seats in the same vicinity that were available. I am a frequent flyer with US air, but this experience was unacceptable.
- Daisy
- 1 Review
- Malo Borsay
- 1 Review
Unhappy
I thought my car reservation was paid before coming to ga but instead it wasn't. My visa or debit card didnt have enough funds so I wasn't able to rent. I ended renting from enterprise.
- Nancy Shannon
- 1 Review
Accomodating Salesperson
I scheduled my hotel with the salesperson with Travelocity. She did a great job. I compared the rates online as we were booking and the rates were the same! I needed a room for 5 people, so we booked a 2 queen beds and a roll-a-way bed in our room. It was great! The cafe' onsite was delicious too!
- Customer
- 1 Review
Great price / great service
Easy to navigate the site, found the flight I was looking for with better prices and options than going to individual sites. Ordering was easy and the travel was as seamless as going directly through the airline.
- karen fuller
- 1 Review
- Steve
- 1 Review
- Customer Kathleen Evans
- 1 Review
Three trips signed, sealed, delivered while my friend was on the phone for an house
I had a houseguest who was planning a trip to Alaska and insisted on calling the airlines. While he did so, I went to Travelocity for my upcoming trips to Seattle, Denver and Chicago. ZIp, zip, zip -- I was booked with great flight times and great prices in "no time."
When I did not receive an email confirmation on one of them, a simple phone call took care of the situation. NO FRICTION!
My friend agued with his airlines about frequent flier miles, getting two tickets instead of a round trip (some airlines don't fly to Alaska year round), got transferred to at least three people, and did not have a good day to say the least
Thanks, Travelocity!
- Nhina Aquino
- 1 Review
It was a great offer all included! With incredible savings.
I just review my catchy idea and found better offer that I dont regret always to verified at Travelocity first in order to make a purcharse, no a great purchase for a great deal.
- Customer Cyndee Stewart
- 1 Review
Site easy to use but customer service is not helpful
We booked a trip and need to change it because of some health issues my daughter is having. My fiancé called customer service to see what we can do about changing the trip and he was told to call the airline. He was told by the airline to look online for options. He called travolcity's customer service again and at one point was put on hold for thirty minutes so he called back and got through right away. He was never advised to cancel the trip and schedule a new one-he was just told that he had to book a separate trip and pay full price for both. He started to argue with them and they told him they were having computer problems and would have to put him on hold. I feel like they put him on hold so they wouldn't have to deal with him. Customer service is not helpful!
- Dennis T.
- 1 Review
Had a good short trip with no delays.
I decided to take a short trip to vegas to relax a bit after I was done with school. Booked the flight and room through travelocity. The flights were all on time but I had hoped I didn't have to have any layovers. I had one layover on the flight going to vegas and had two layovers with the flight back from vegas. Flying with Delta airlines was quite good since they had free movies and free wifi on board. Other airline that I flew with charges for all that stuff. Staying at the Stratosphere was ok because the rooms seemed a bit old and needed remodeling. But what do you expect for $50 per night. I'll probably pay a bit more to stay at a better hotel next time. Overall had a good and much needed trip.
- Customer
- 1 Review
Great Deal
We were pleasantly surprised. this hotel was a great price. It was clean and quiet, a block away from a nice private beach with a playground and snack shack, and we got great advice and a discount about restaurant within easy walking distance from our room.
- Harold J. Cossette
- 1 Review
I feel that Travelocity ripped me off by charging almost $100 more than a walk in rate!
While traveling in Boston last month, I was in a bind and I had used Traveocity to book a hotel. I found that I would have saved over $70 dollars had I just walked in to the Holiday inn Express and book the room myself. Furthermore, by purchasing airline tickets, I found that I did not build airline miles like I thought I would.
I will never use your service again and I will caution others not to use it as well.
- Tanya Aliza Links
- 1 Review
Terrible Travel Experience Very Weird for Travelocity
I book travel a ton each year with Travelocity and this last booking went badly. First the system was down and i couldn't access my account travel details and had to call to get the details emailed to me. I got my flight details and when I got to the airport the airline (Spirit) which I recommend to never travel with EVER! Informed me that we were going to have a second layover (I booked only 1 layover) they told me that Travelocity was incorrect and that there was never a CHANGE in scheduling, it was the original flight path. I called travelocity right at the airport to discuss my trouble and after much debate I was offered a $50 voucher......$50 is a slap in the face after what happened and being a loyal customer for many years doing multiple trips and spending $1000's each year. I explained that to the rep and he asked me what i thought was fair and I informed him that $100 credit would be nice.......he said that couldn't be done......I asked him why he even asked and then??
As big of a company that Travelocity is, I would assume that $100 is pennies on the dollar with keeping a loyal customer happy.
Maybe I'm wrong but in this day in age where a consumer has many options, I would think that this is important.
i wasn't asking for much......just a little compensation on a mistake that Travelocity made.
I guess this Survey Rating will tell if I ever book with Travelocity again.
This is the last chance I'm giving Travelocity. I have always been treated right but this was very unacceptable!
- Ana Descartes
- 1 Review
- Jesse Mable
- 1 Review
Great Flight and better price
The flight was on time, changeovers were also on time. Friendly and accommodating staff and attendances.
- Debra Pace
- 1 Review
Travelocity rocks
I just got the best deal ever on my plane tickets. If I could score on tickets like this I would be going to see my folks a lot more often. With their age I do need to be there as much as I can, but with the price of tickets I cannot do it. Really appreciate Travelocity for making it affordable to be there when I am needed.
- Nancy Todd
- 1 Review
Travelocity dependable, as usual!
No snafu's whatsoever on my airline reservations to and from Phoenix. That's what I expect from Travelocity, and that's what I got (again)!
- Customer jim g
- 1 Review
- Fred
- 1 Review
Most Satisfied
From my booking to getting to Hawaii on time, all went well. I had a wonderful traveling experience and loving every moment of it here.
- Terry and June Collier
- 1 Review
Travelocity did their part
Delta did a very poor job in customer service on the return flight. I know there were weather conditions that no one can control, but when my flight was delayed several hours due to mechanical problems (that is what I was told) they should have done a better job taking care of us. I missed my connecting flight in Atlanta was told there are no hotel rooms and ended up spending the night at the airport missing my grand daughters birth.
- Jennifer
- 1 Review
Airlines sucks but Travelocity was great, as usual
This is probably our 10th trip arranged thru Travelocity in 5 years. While I have been less than satisfied with actions by airlines used, I have never had a bad experience with Travelocity. I made several calls after booking this last trip and always got excellent personal attention. I will continue to book my travel needs and highly recommend Travelocity.
- Charles
- 1 Review
Travelocity Wows Widow With Ease of Navigation! [how's that for alliteration : ) ]
For years, my husband booked us through Travelocity because he loved being the one to ''start our adventure''. When he passed away unexpectedly, the onus of any and all travel arrangements was on me. I crept up to my computer, hesitated briefly and keyed in Travelocity. I found the site easy to navigate and helpful overall. You rock!
- Mark
- 1 Review
Smooth start to finish....
One point of contact, airline, rental car, and hotel all knew I was coming. Everyone treated me with courtesy and an honest enthusiasm. Very pleasant.
Frontier Airlines, Orange County Airport, Alamo car rental, and the Marriott hotel, all five stars.
- Lisbeth Alfaro
- 1 Review
Travelocity Great as always. Spirit HORRIBLE!
I had no problems as far as travelocity goes.
Traveling with Spirit was a horrible experience :( ... I have been trying to contact customer service with no success. They have no respect for their customers. I will never purchase tickets with them again.
- Customer J
- 1 Review
made the trip easy with no stopper.
airline, rent car, hotel lined up smooth. Had no idea how far rent car place was from the airport, hotel was 17 miles from downtown and didn't count the traffic. It would be good to know area specifics.
- Josue Yanez
- 1 Review
Start to an great stay on HI
(Spoiler ALERT...The FOUR stars was just because Travelocity's website was not able to complete my full travel plans and had to call the live agent)
As far as Travelocity, their staff was great in accommodating all requests, since I had problems adding the ground pickup at the airport on their website. The phone representative was very courteous and understanding of the situation, she even apologized for an error that she did not make, which in my book that counts as a great team player, since she was part of a company and had to take all complaints with a cheerful attitude in order to keep a customer happy, in this case "ME."
As far as the travel, well...The airline industry keeps on having some problems keeping the schedules on time, but since I really only had to get to Hawaii to relax, my delays did not affect my vacation too much (I had plenty of gadgets to keep my attention away from the delay); however, if I this travel was for business purposes, my review may had been different on the airline part, Travelocity still did their job in an excellent fashion.
- Natarsha
- 1 Review
Surprisingly, everything went as planned. I would use Travelocity again
I do not have one complant about our trip. It was perfect. We had an awesome time and plan to use this sight again.
- Haze
- 1 Review
Travelocity is an excellent resource for finding the best travel rates available when you need them!
Regardless of if I have to find and make travel arrangements with advanced notice or at the last minute, Travelocity delivers! I was able to not only find the best rate for my air travel, but was also able to reserve the best travel times that allowed me to avoid peak highway travel congestion and maximize on my vacation time.
- Edward Vega
- 1 Review
Good professional assistance
This is the second time I have gone through Travelocity for book either a hotel or flight. I like the service, and its very accurate.
- Customer
- 1 Review
Quick and Easy
It's good when you're on the go and in a hurry. No hassle.
- Shena
- 1 Review
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