I had to reschedule a flight from the east coast to Portland, Travelocity charged us multiple fees and issued a $237 MCO (Miscellaneous Charge Order) as a credit. Attempting to use the MCO has been a nightmare. I followed the directions on the letter and sent the MCO coupon to them (after calling Travelocity for an address, as there's no address on the letter). I mailed it on Thursday - Certified/Overnight mail. Travelocity called me Saturday morning and left a message that they had received the MCO and that we had 4 days to book the flight or they would send it back and charge our credit card $29.95. I called Saturday afternoon and after getting transferred around, disconnected, on hold FOREVER - I spent over 2 hours + on hold and trying to get some assistance with the reservation - just to be told that the MCO department was only open Monday - Friday and the Reissue department couldn't verify that they'd received the MCO so they wanted me to call back on Monday. Rediculous.
I used Travelocity.ca (the Canadian affiliate) to recently book a single night for a hotel in the Philadelphia area. To save some money I used the Secret Hotels approach since the location was not too important so long as the venue was 3 stars or better. Everything was going well until I received my confirmation and my 3-star hotel magically converted into a 2-star hotel. After repeated attempts to get my credit card refunded as a result of this fraud/error and a promise for a Travelocity rep (not one of the original India-based moronic support personal) I am still left with a charge on my credit card.
Never again shall I book with this bunch of liars. Expedia had always been much more fair and has vastly superior customer support.
I was looking for a hotel for Spring Break 2014. The Travelocity website posted "Free&Flexible Cancellation. Plans Change. Change Plans. Book your hotel worry free. Travelociety charges no hotel cancellation fees." I booked a reservation on 10/20/13 at 5:28 p.m. for spring break which is 3/31/04. I cancelled the reservation 17 minutes later at 5:45 p.m.. I was charged a cancellation fee of $421.00 which is more than a one night stay at Tidewater Wyndam Resort. How deceiving and what a rip-off! I plan to report you to the Better Business Bureau!
Cancelled Hotel Reservation
Hotel: Tidewater Beach Resort by Wyndham Vacation Rentals
16819 Front Beach Rd.
Panama City Beach, FL 32413
Telephone: 1.866.207.1488 (for questions about this reservation)
8889096807 (for other questions about the property)
Check In: Sat, Mar 29, 2014
Check Out: Sat, Apr 5, 2014
Room: Sea Facing 2 Bedroom And 2 Bathroom ( 4 Adults ) Deborah Held
Status: Cancelled (Sun, Oct 20, 2013)
Primary Contact: Deborah Held
Travelocity Trip ID: 132933503704
Total Room Charges $ 2620.74
Less Hotel Cancellation Penalty: - $ 421.79
TOTAL REFUND: $ 2198.95
I did not enjoy my experience of dealing with them. I had problems with checking my luggage and when phoned them to ask for assistance I was treated rudley and was told I would have to contact the airline. My friend booked the same flight through another travel company and was able to check her bags through them. She saved almost a hundred dollars more than I did in being able to do so. I would never book through Travelocity again!!!!!!!!!!!!!!!!
I enjoyed my trip and will try Travelocity again.
In April, I did comparison shopping for round-trip airline tickets to Colorado for a June vacation and Travelocity got me there at the best price (at least $150 less that other sites) and with one-stop layovers. I had no difficulty with my itinerary and was very pleased with the arrival times. Thank you Travelocity!
My fellow travelers were forced to cancel their travel plans and, as a result, I had to do the same. Even though I canceled a week in advance, I only received a $120 voucher to use with the same airline out of my total $310 airfare. Therefore, I was basically charged $190 for a trip I didn't take. Bummer!
10 couples traveled to Alabama for a vacation. Once we got to Alalbama we all started talking about how much the trip cost us. 2 couples drove, leaving eight couples to actually compare rates. Travelocity, which found me better rates than I could find by trying to book as an individual, was the most expensive across the board.
My car rental, round trip air fare and hotels were all more expensive than the other eight couples rates. Thrifty Car Rental was the worst offender compared to the other rental agencies. A $230 rental ended up costing me $500 at the end of the trip.
Leading up to the triop I kept getting junk e mail form Travelocity offering me great deals if I left the week before or the week after my scheduled vacation or if I traveled to a different location. Travelocity never made me a cheaper offer on the trip that I was taking. I will never use Travelocity again there other better deal out there.
Only thing I wish they had was the option to book a hotel in a different city from where you pick up and drop off your rental. Otherwise travelocity is easy to use and gives me a ton of options.
After several horrendous recent travel days—on American and United Airlines, in particular—I was dreading the trip from Maui to Oakland and then from San Francisco to New York City. I was more than pleasantly surprised! The first leg of our trip on Delta (including a brief stopover in Los Angeles) was smooth as can be, both literally and figuratively. And flying on Virgin America was a dream. Because of the amenities provided—i.e., the individual screens on the seat backs allowing choice of entertainments, drink and food orders, etc.—the five-plus hour flight was over before we knew it. (And we were traveling with our small dog, who was allowed to sit on my lap the entire time.) The staff of both airlines were courteous, efficient, and helpful. I will definitely make it a point to fly on Virgin America (second choice, Delta) whenever possible.
Travelocity did a good job, however, could you please do a better job of controlling the weather? Due to thunderstorms, our departing gate after the delays, was changed 3 times and they were not next to each other - It's a good think we asked for a wheelchair for my husband because he'd never been able to make those changes.
Thank you for your good assistance!
We decided to go to st. Thomas after we been there last year on a cruise. I was looking into sugar bey resort because of the great pictures that I saw online. I read many bad reviews about customer service, but I'm glad I didn't listen to the negative ones. First, the resort is in a great location..nothing but greenery and water around. Our room was in a good shape (considering the resort is by the water and surrounded by a lot of tropical trees). The view from our ocean view room was amazing (the balcony is very private). The swimming pool was great, the beach was really nice and exclusive to resort guests. The food wasn't great, but wasn't bad either ( I recommend to get the all inclusive especially if you drink, cause food and drinks are pricey). The service really not bad at all, the staff were friendly and helpful. If you have time I recommend to rent a car and take the ferry to St. John, plan to spend the day on the most beautiful beaches I've ever seen ( just remember the ferry back to st Thomas is at 630pm and its only a 30 min ride). Bring a bug spray, you gonna need it. I will defiantly go back to st Thomas and to sugar bey.
arrived and stood in line behind another person and waited while the lone clerk helped someone else on the phone for 5-10 min. Finally, I got up to talk to her and she told me that I was not in her computer and Travelocity had cancelled my trip even though I hadn't recieved anything from Travelocity telling me so. After discussing the situation with the clerk for a while, she finally went in the back and spoke with her manager. She came back and said that she could give me a double double (what we had booked) for that night, but could only give me a king for the other nights. I told her that was unacceptable since there are 4 adults in our party and a king would not suffice. I was then told to call Travelocity, which I did. I spoke with a CSR, who was very nice and very helpful. Travelocity had not cancelled my trip, so she called the hotel and 1st spoke with the idiot clerk at the front, then was transferred to the manager. Somehow, she took care of it for me and I got the double double I had originally booked. I thought this was funny since they would have only been able to get me a king for 3 of the 4 days prior to Travelocity calling them.
Also, clerks at the front desk were not very nice. Out of the 4 different clerks I saw or dealt with, only one was hospitable and worth talking to. All the others should never be dealing with the public.
Continental breakfast wasn't bad, but you had to make sure you got there with plenty of time to spare. They picked up the breakfast bar in a matter of minutes and seemed to start picking up early too. Support staff wasn't very friendly either!
I booked a recent flight with Delta airlines thru Travelocity. When I did not get my email conformation, I called the cusomer service department and an agent re-entered my flight information and when she came up with different total than I was originally given, I asked if I would be billed a second time. I was assured that I would not be. I still didn't get an email confirmation on the booking completed by the agent, so I called Travelocity again the next day and was told that I had only been billed once and I would get my confirmation. I finally got my email confirmation and thought all was well, until I got my monthly charge statement and had been billed for both transactions. I had to talk to four people and wait 2 hours before they finally assured me the second billing would be taken off. Two months later.....the second billing has not been corrected and I still do not have my email confirmation that the charges will be taken off.
Made reservations by phone for flight, hotel, car. Our last night was scheduled for July 28 in a different hotel from the one we were staying for other 6 nights. Our rental car was supposed to be July 22-July 29. Our flight was July 22 return on July 29. Made these reservations on April 20. On April 27 received e-mail confirming my stay for April 28. Called immediately to inform them dates for one night hotel and rental car were wrong. Representative called hotel to cancel and of course, they refused. Travelocity agent had made reservation for April instead of July. Numerous phone calls have yielded nothing but lies. Said they would call me back in 24 hours after they reviewed initial phone call recording to see who was at fault. Never happened. Called back. Same story. After numerous calls to them they finally said they didn't have a recording and it was my fault the reservatios were made for the wrong date because I agreed. Would advise anyone to steer clear of this company. Just thankful our plane tickets and other hotel were on the right date or I would have lost over $2000 instead of $137. Learned my lesson.
Airline was late (us air) going in and coming out. But the hotel and staff were great. A true taste of NYC.
I was able to construct an itinerary for flying round trip, Los Angeles to Newark, no problem. But when I tried to pay online using my MasterCard the system hung up and it diidn't look like my payment went through. I phoned Travelocity and described my problme to a rep. He said my attmepted computer payment did not go through so he took my credit card info online. He was wrong -- the computer payment did go through. Now I had a double payment. Travelocity was goo about reversing out the first payment but it took a few days and a couple of calls to my credit card company and Travelocity. My experience would have been better if their onlline system for accepting paymen had worked in the first place..
United Airlines continues to be the "no service" provider and changed our flight times in such a way as to make it impossible for us to make flight connections in Denver. Travelocity contacted us immediately and worked to change the flight times to accommodate our trip to daughter's wedding - problem solved. Thereafter we notified friends who are also flying United but had made reservations directly through the airline. Our friends had not yet heard from United and encountered a more difficult time in getting flights changed. Good reason to use a professional (Travelocity) rather than expecting the airline company to actually provide customer service.
When I booked our room on Travelocity, I specifically stated that there would be two adults and four children. I expected that there would be beds ready for everyone. I even called ahead and requested a crib and was told there would be one.
When we arrived at 10:00pm, exhausted and ready to just crawl into our beds, the guest services coordinator asked us if we needed the pull-out couch. I expected the blankets and sheets would have already been on the bed, but she had to go find some. So we made our child's bed for them while we waited for her to get the crib.
To summarize, this hotel stay wasn't the simple, restful stay I had expected. We won't stay there again.
Nothing great, nothing bad, it was just a typical experience. I was able to get a silly lower price in the ticket using Travelocity. That is great, but after I got overwhelm with
the amount of e-mails and suggestions I got from the ads of Travelocity. It was a little too many ads, promotions, etc. Too many.
We had a cruise planned in March 2013 and thought everything was taken care of. Two days before we were to leave, the motel we had reservations for claimed they were overbooked and canceled our rooms. We had a 12 hour drive in front of us and no where to stay. I decided to try Travelocity and was very pleased with the service they provided.
I was only on the phone maybe 10 mins from start to finish, with a guaranteed room reservation in my email! Thanks so much for your GREAT service, and it won't be last time I use your services.
The trip to was great, no problems. However, the return flight was terrible. We were being resceduled about four times and no one was explaining why. I was supposed to leave at 6:30 PM but did not leave until 9:50 PM. Finally returned home at 12:30 AM. I was at the airport at 4 PM. That is almost six hours just to return home. I realize you probably can't do anything about that but I didn't know if you were aware of this situation or not. Thanks for asking.
They will give u the around as if they don't know how to correct anything. They like to blame the airlines. When u contact the airlines, they let u know everything is up to Travelocity. They pay a bare minimum for the tickets, becuase the tickets r bought in bulk. If u for some reason u can't fly. They won't refund any money. However, they hold ur ticket and on top of that u can only fly on certain flights that has bulk seats. To every consumer please be VERY CAREFUL!! When booking with these sites. U can end up losing a lot of money if u r not careful
this website was easy to use with great prices up front...sometimes i need to know what hotel i'll be staying in and still get a great price. I had that all with Travelocity. the hotel was great and had all the perks i wanted. Will definitely use Travelocity again.
I have used this site many many times in booking flights, hotels, cars, and combinations of all three. I've always had a great experience and can't remember finding better deals anywhere else!
Travelocity remains my go-to travel search engine and reservations provider.
Charging for carry-on baggage is so uncommon that it should be highlighted before one purchases the ticket. $100 for a carry-on one way after check-in is robbery
Trevelocity was a great service to use to combine my air and lodging for a great price. I found that the agent service was a bit disconnected because the call center is probably located overseas somewhere. The booking process was pleasant but prior to completing the transaction I was verbally assured that the travel insurance would be free of charge. After verifying that the charge for the insurance was included in my final total, it took several follow up phone calls to resolve the matter. I received a promise of a return phone call on three different occasions to which none was ever made. On my fourth and final attempt I demanded a resolution and was told that the original recording of my booking had been lost. After many conversations I was accommodated with a credit for half the value of the travel insurance. It was a nice gesture by the original agent to offer the travel insurance for free but it should not have been offered if it could not be implemented. There was a delay tactic used stating that the original call would be reviewed and that someone would get back to me, obviously the intention was that I would forget about it. After allowing a month for the callback I had to force the issue to get it resolved.
Its disappointing that this encounter stands out above the total experience but otherwise the booking was a good one and it was nice to get one price for my travel needs.
I would recommend using Travelocity to book your next reservation. They found me the hotel with the extras I wanted and at the cheapest price.
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