Travelodge reviewed by

Aberdeen, GB

9 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful customer service

I was returning from holiday and my flight landed too late for me to get back home. I booked a double room for my partner and I in the travelodge near the airport. On arriving I discovered it was a twin room that was absolutely FREEZING and had no towels. When I returned home I tried to contact travelodge and their is no way of calling them. I emailed them and complained about the circumstances and got a very pompous reply telling me I was mistaked, and that I booked a twin room and if I wanted a towel I should have walked to reception to ask. My partner did get a towel from reception as I had already jumped in the shower before I realised there was none. Even so I don't feel I should have had to do this in the first place. They did not mention the temperature of the room. As I still had my booking confirmation which showed I booked a double room, I sent them a copy to which I had no reply. I had to resort to sending them a letter which I got a reply and said pretty much the same thing. They obviously know people are not going to the effort of taking them to court for the sake of 25 pounds so just pawn you off until you stop contacting them. Will never stay in travelodge again and will tell others to do the same
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Paul Valentino found this review useful
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