Travelodge reviewed by

Weston-super-Mare, GB

7 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor hygiene in a new building

Contacted customer service about this Travelodge however I am sorry I can't give this Travelodge a high score. I was told by customer service that they have very high standards however in the case of the new Travelodge in Kidderminster, sorry to say this is not the case. With being 5 mins in the room we was shocked that the shower head was very dirty, behind the room door it had never been hoovered, window ledge with black dust and the carpet had not been hoovered for our stay, I do have photo's of this and I did pass them onto customer service for them to rectify, as this is a new build there is no excuse for this. Also all the doors slam very hard and woke us up in the early hours, as they are fire doors they do need to be adjusted. After this experience sorry to say we will no longer use any Travelodge or recommend we will be using another large chain stay in the future. Customer service sent me another email to say they take it seriously and passed the complaint on to the management in Kidderminster but no explanation or to say sorry and explain the reasons however I do have to say that other Travelodge in the UK we have used has been fine and we have enjoyed a many of a stay however at this time we just feel so let down by customer service and Kidderminster Travelodge.
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