Travelodge reviews

Travelodge reviews

Acceptable
5.9
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
71 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor hygiene in a new building

Contacted customer service about this Travelodge however I am sorry I can't give this Travelodge a high score. I was told by customer service that they have very high standards however in the case of the new Travelodge in Kidderminster, sorry to say this is not the case. With being 5 mins in the room we was shocked that the shower head was very dirty, behind the room door it had never been hoovered, window ledge with black dust and the carpet had not been hoovered for our stay, I do have photo's of this and I did pass them onto customer service for them to rectify, as this is a new build there is no excuse for this. Also all the doors slam very hard and woke us up in the early hours, as they are fire doors they do need to be adjusted. After this experience sorry to say we will no longer use any Travelodge or recommend we will be using another large chain stay in the future. Customer service sent me another email to say they take it seriously and passed the complaint on to the management in Kidderminster but no explanation or to say sorry and explain the reasons however I do have to say that other Travelodge in the UK we have used has been fine and we have enjoyed a many of a stay however at this time we just feel so let down by customer service and Kidderminster Travelodge.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Do your research and they can be brilliant

Travelodge are changing from the old motorway stop over. They have some great locations such as Canterbury, Eastbourne, Paignton and Clacton. Rediculously cheap if you take advantage of their their offers. Always clean, helpfull and reliable.
I used to use the St Nichollas at Scarborough and pay a fortune to stay there. As a Travelodge it is a small fraction of the old prices
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Cheap rooms

Travelodge is cheap and for that (assuming I book early) I can't fault them. They aren't the nicest hotel, they aren't the biggest, they aren't in the best locations, but they are very cheap. To my mind they are the work horses of the UK hotel industry. Not the sort of place you'd take a girlfriend for a fancy weekend, but better than slumming it when you're away on work.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Unfriendly welcome & inefficient reception

Not only unwelcoming but took ages to book me in against a pre-booked reservation. And then the whole room corridor smelt damp. Glad I woke early the next morning and made a rapid exit.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

misleading

try booking a room at the price they advertise it at.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic!!

Used these so many times for cheap weekend breaks and staying overnight after a concert. When I go away for a weekend the hotel for me is a place to sleep, eat and have a late night bevvy after being out for the day/night. Ive always found the website easy to use and have used there regular £10ish room offers for very cheap weekends. I have had nothing but pleasant experiences with them
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good honest cheap hotels

I stay in plenty of hotels due to work and these are always clean and tidy where ever I stay in the country, I just wish it wasn't quite so expensive to take my little dog, as sometimes I pay more for her. The buffet breakfast is good value too.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

wonderful

staff could not be more helpful, clean,comfortable.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Would use anyone else.

I use Travelodge whenever I stay anywhere, they understand my needs and the service is impeccable, they also allow me to take my dogs with me where ever I stay. they are also very reasonably priced and are usually in the centre of any town or city

I highly recommend using them to anyone who want a short or even long break, that has disabilities or animals.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Review

I use and have used TL quite a lot. Accomodation room size good - furniture a bit sparce but more than adaquate for use. Beds comfortable. However the baths are only for child sized people! Very small - can't stretch out. Downsize also is the web site if you want to ask a question - almost impossible to get an answer on the FAQs if yours is not there. Can't ring TL direct unless you have their number having visited before and asked for it. Have to go through a central exchange. Those TLs with restaurants are excellent value for money,
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

nice

found that their services are good and you can save your pounds here as well as enjoy your stay.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great value - and in the right locations

They are a lifesaver for businesses like ours, with staff who travel throughout the UK. Very good quality accommodation, at great value.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Service coldnt be better

I love how easy it is to search and book a room, literally got what I wanted within a matter of minutes and felt I was in safe hands, would reccomend to anyone
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very good

I booked our stay this summer via Travelodge and it was a very good experience. Reliable and good choice.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Supersaver deals

I love all the supersaver deals at Travelodge. I enjoy the various locations across the Uk
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Wish they'd sort out attached Little Chefs:-(

Old burned fat is not a smell I could recommend - several Little Chefs we've visited have smelled, so we don't tend to use Travelodge any more
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Clean, fresh and good for a couple of nights.

Not a holiday hotel, but really good value for a day or two. Good online bargains can be made in advance through other websites.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

marvellous short stay stopover

Great hotels for short stays prior/after holidays and also for short stays whilst travelling in the UK
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Mainly good

The web page is a bit difficult to use. Difficult to locate special deals and very few rooms seem to be available at discount rates.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Super savers never available

Good for rooms but can never get the super saver rooms advertised.

Is Travelodge your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Travelodge Details

About this company

Travelodge - great value accommodation at over 300 hotels throughout the UK and Ireland. Family rooms from £19 per room in England, Wales, Scotland and Ireland.

Visit Travelodge

Category

Travelodge is ranked 290 out of 327 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.