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trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Be wary of increased charges once booked

Booked a cheap one week get away to Portugal flights, accomodation and transfers as one package. Instantly recieved comformation of accomodation and transfers however recieved an email 20hrs later stating flights had increased by £67.80. When contacting Travelrepublic they stated that it was out of their control as they are a third party booking service and as they are a live booking service the flight charges had increased following my conformation of booking. I stated that this was incorrect as I continued to monitior the flight prices at the time of booking and for at least another 4hrs. The operator whent onto say that there maybe a charge for the room and transfers if I cancelled as they had already been booked. As I see it the customer has no control over when Travelrepublic book your holiday therefore the holiday price quoted could be increased infinitely. I felt I was in a no win situation pay extra for flights or loose money if I cancel. Following several phone calls where they promised to ring back and didn`t and threats of legal action they finally agreed to reimburse all money paid out, however two days later and I`m still waiting. Travelrepublic have been a good company to deal with in the past but never again.
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