Misleading and Frustrating
found useful by 1 person
When booking my hotel, I carefully read through a substantial and complicated cancellation policy, requiring three days' notice. Yet when I tried to cancel three days prior, I was told that deeper in the cancellation requirements was a line saying that there was no cancellation was possible under any circumstances. I find this to be entirely misleading. There needs to be a clear, bold notice simply saying that no cancellation is possible without any mention of terms and conditions that don't apply.. In fact, a search through Travel Republic's listings turned up absolutely no accommodation anywhere in the world where cancellation is possible. So why mention notice, if not simply to mislead? This was a deeply frustrating experience. Customer Service was unhelpful and unsympathetic. I could not recommend Travel Republic on any level.