Travel up are a disgrace. To cut a long story short I had booked a holiday with Travel Up and unfortunately had a stroke 2 weeks before I was due to fly and could not go on my holiday. The airline told me I was due full compensation due to medical grounds. Travel Up did everything to avoid my calls, passed me from agent to agent and drew the whole experience out for 3 months until I eventually was about to take legal action and they finally gave me SOME of my money back. Basically they wanted me to get fed up of calling for MY money and wanted to keep my money. Needless to say a horrible company and will never book with them again. I fly often and there are plenty of other genuine agencies whom are happy to help and make life easy.
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