Travelup reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Zero in customer care

I would suggest to anyone looking to book flights to use a more well known and established service.
When looking online for some flight to visit family in Perth, I thought I had found the perfect deal, so began the booking process. I had to temporarily halt on the details page whilst I waited for my partner to text me his passport details, the wait was not in excess of 20 minutes, when I received a phone call from operator ''Sam''. He asked if I had any questions to which I responded to request details of the luggage allowance for my flight. After a couple of moments whilst he ''checked'' something he continued to explain that I could add luggage to my flight cost for an additional £170 per person!!.
I advised Sam that I had been all the way through the booking process on a previous test booking and there was no mention of this which is in breach of advertising standards. He went on hold for a couple of moments (presumably speaking to his manager) and then come back to me to say to say ''If you continue online you will not need to pay extra for booking, however unless your quick we shall release the flights that your holding'' and then quickly ended the phone call.
Returning to my booking, details in hand, upon trying move onto the next page a notice flagged up to say that my booking had expired. When going back to the homepage retrieve a quote again, I found that the cost of the flights had increased by £80 per person!!.
In the end I paid an additional £35.00 per person to book with Netflights.co.uk and shall review their services once I am back from my trip.
For anyone looking to book with Travelup, my best suggestion would be to pay the extra couple of pounds to ensure that your getting a reliable service from a more well established business.
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