Travelup reviewed by

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

BEWARE

NEVER EVER AGAIN AND I AM GOING TO MAKE SURE THAT EVERYONE I KNOW NEVER USES THIS COMPANY. I MADE A MISTAKE AFTER HAVING 2 OPTIONS FOR MY FLIGHT BACK FROM SA IN 2013. I PRESSED THE WRONG OPTION SO I HAVE A 12HR WAIT IN CAIRO INSTEAD OF A 3 HR WAIT. I REALISED THE MISTAKE AS SOON AS I RECEIVED MY CONFIRMATION EMAUIL, NOT THE TICKETS, JUST A CONFIRMATION OF PAYMENT. I THEN EMAILED THEM IMMDEIATELY AND ASKED THEM TO CHANGE IT. AN HOUR LATER MY E TICKET CAME THROUGH WITH NO CHNAGES. I THEN PHONED AND THE GUY ON THE PHONE SAID HE COULD NOT HELP ME AND JUST POUT THE PHONE DOWN. I PHONED BACK AND SPOKE TO A 2ND GUY WHO SAID IT WOULD COST ME £25.00 PER TICKET, I EXPLAINED THE EMAILS TO HIM AND HE DID NOT WANT TO KNOW SO I SAID GOODBYE AND EXPLAINED I WOULD NEVER USE THEM AGAIN. I THEN EMAILED THEM ASKING TO CHNAGE THE FLIGHTS AND I WOULD PAY THE £25.00 PER TICKET. 8 HRS LATER I GOT A REPLY SAYING IT WAS NOT £25.00 BUT IN FACT OVER £280 TO CHANGE.
I THEN EMAILED THEM BACK AND EXPLAINED MY 1ST EMAIL BEFORE THE ISSUE OF THE TICKETS AND HAVE NOT HAD A RESPONSE. THERE MUST BE SOMETHING WE CAN DO ABOUT THIS AWEFUL COMPANY.
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