I was trying to book an urgent ticket (26/04/13) but the Uptravel website would not let me and the message says to ring them directly. I called the number and the automated answering machine told me that waiting time is 10 seconds. that message kept repeating for about 20 minutes until a rather rude person answered the phone only to tell me that flights to my desired destination are handled by a different office!!! and that he will give them my number to call me back in 20 minutes !!!! I waited about 35 minutes and when there was no call back I rang again only to get the answering machine telling me that the office is now closed. The man is a liar who just wanted to go home and not interested in the business. what other office is he talking about?? will I call them again to offer them my money for their rubbish service and unreliable website? I think not. I booked elsewhere.
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