Horrendous! Do not use this terrible company!
I wouldn't touch this company with a barge pole! Their customer service is either completely unresponsive or very poor. Eg. I repeatedly requested a window seat using their customer service email address and they never responded. Their telephone customer service is on one of those ridiculous 0871 high cost numbers which is 50p per minute, they take ages to answer the call and their staff an inept at dealing with queries. My partner had his passport stolen and was assured by Adam, a representative, that he could change his return flight but to be only later informed when enquiring about a date change that they couldn't change it. He raised the matter with Mustafa at Customer Relations who didn't even bother replying to several emails. In summary, even if they offer a cheap flight, DO NOT USE THEM!!!