I ordered some muc off chain cleaner, on the internet, paid via pay pal, got confirmation receipts, I think the order was placed on 3rd or 4th. To be honest forgot I had ordered it, and was looking through my emails on the 20th and still had no cleaner. Emailed tredz to say I hadn't received it. I was told they had dispatched it on the 4th and to look for calling card or check with neighbour. I done this to no avail. Emailed them again to say no one had it, they said they would out in post recorder delivery. Waited another 8 days went online to Royal Mail, entered tracking details and it said there was an error, contacted tredz again they told me they would look into it. It was discovered that they had tried to post it air mail, and the aerosol was banned from being delivered.
A sum up.... Thought I'd try tredz as the price was the most competitive, but if something seems too good to be true, it usually is. Best stick to good old reliable Chain Reaction or Wiggle.
Can't fault first two purchases, giro gloves and giant seatpost delivered v quick and best online prices. Recent purchase appeared in stock but just received notification expected a week later, not a deal breaker. Overall very good
I placed an order for a bike at 8pm on a wednesday night, and chose the £17.50 next day delivery (for friday), cut off point for next day delivery is midday, so i was well before that. On the thursday, at 11:40am i received an email, stating that the bike i wanted was'nt available until april 2014, what? If thats the case then why give me the option to have it delivered the next day? Why didnt it say it was out of stock? why didnt i receive an email far in advance of midday cut off so i could order again?. I decided to try and order a bike again on thursday afternoon, again i chose next day delivery at £17.50, get an email an hour later, we have the bike but you'll have to wait a few days and can't have it next day delivery. IF I CANT GAVE SOMETHING ON NEXT DAY DELIVERY WHY THE HELL DOES IT GIVE THAT OPTION? Absolute joke of a company, avoid at all costs, stick to wiggle, at least they're honest.
I bought bike leggings and gloves. They are both great and very comfortable.
Bought a Park PCS 9 bike stand which arrived with a component damaged. Returned package but no acknowledgment of return and no info regarding refund. Benchmarked against an organisation like Amazon this is poor and will not use Tredz again.
Bought two pair of summer cycle gloves as a present for someone so unable to comment on the product other than to say Tredz was recommended by another user. They arrived promptly, well packaged and appear to be of good quality and value for money.
As good as chain reaction, but without the free returns.
when the bike arrived the courier had damaged the packaging which had left small marks on the bike, customer services were extremely helpful and apologetic. Delivery was quick and the Bike was great value for money. Would recommend Tredz and have used them since for smaller items which I have been happy with
I ordered a bike light on a Friday afternoon and it was with me first thing Monday morning. I would not hesitate to order from again as not only was the service good the price was the best I could find aswell.
Just that; shopping around on the internet, I found that some base layer tops I wanted cost less form Tredz, with free delivery - so the only question was how good would their service be? An extremely quick delivery confirmed that, so I woud recommend Tredz without hesitation.
As above. Only over a nice cold beer..!!!
I was not very hopeful when I started looking for some special Specialised parts for a five year old bike. From Tredz I found exactly what I was looking for and the delivery was really quick. Recommended.
I ordered online. Email confirmation of order and despatch of goods was clear and fast. I had to return one part of the order for an exchange. The process was simple and clearly flagged on the website. Again, clear communication and quick, accurate service.
Perfect service couldn't be bettered, the bike came built except for putting on the pedals and lining up the handlebars. It came well packaged and I have no hesitation in recommending Tredz Bikes to anyone.
I'd had difficulty finding a child's bicycle basket I was prepared to buy. (I didn't want a plastic one or one with a Disney or Bratz logo) After a fruitless search of local shops, I looked online. Tredz had a selection of suitable ones and I ordered one. They contacted me very quickly to say that unfortunately they didn't have the one I wanted in stock and so I ordered my second choice. The service was excellent and the parcel arrived very quickly. My granddaughter was delighted with her present and her mother said it was a very good choice. It fit several items in, was very easy to attach and detach and had a carrying handle - all just what we wanted.
Item was out of stock and discontinued so I received a call detailing the problem and offering alternatives. Alternative wasn't as cheap but it was offered cheaper than published price so that helps. Boyfriend now has a shiny new performance water bottle waiting for him in his stocking!
Tredz is easy to deal with and they offer prompt delivery.
Very happy with bike. Slightly dissapointed about paying 2 delivery charges due to error at Tredz.
Would recommend tredz to any of my friends and family.
I ordered the bike on Monday and it arrived on Wednesday. I was kept up to date of the delivery and the bike arrived built and ready to go and at great value. Very impressed and would definitely use them again
I ordered 2 bikes online from Tredz at the end of October 2013 based on the price and user feedback observed. I had 2 very specific models to order. I am delighted with the whole experience. An easy to navigate website, the best online price for the product, great online user feedback and a genuine rare telephone based service to back the online part of the process. I spoke with Allana who was first class in terms of making sure the order was processed properly. The bikes were delivered in a few days (free delvery) and both are exactly as ordered. Brilliant customer experience. Thank you.
Bought some overshoes - the price, email comms and delivery were faultless, second to none.
The overshoes are great for winter riding, a bit awkward to get on and off so care is needed to avoid damaging the zip.
To reply as a company, please log in to your business account.