Tredz Bikes reviews

Tredz Bikes reviews

Excellent
9.0
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
1195 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

excellent service will definately buy here again

excellent service received bikes arrived on time and the customer service was excellent as had a couple of queries and was dealt with promptly.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Enthusiastic and knowledgable staff, always ready to 'talk bikes' and offer help and advice - wouldn't want to go anywhere else!

After I had knee surgery and the surgeon and physio recommended I tried cycling, my first encounter with Tredz was online - looking for my first bike. My local store is very local - only two miles down the road, and they tried me on a couple of 29er mountain bikes in store, and discussed the one I had seen on line. I put my order in, and the bike was there, ready for me to ride in about three days!. Since then I've bought loads of accessories, and some fab hi-viz waterproofs, and my bike's been in for servicing - it gets ridden a lot!. I apologised to the staff for asking so many questions, but they seemed genuinely please to 'talk bikes', offer advice, and share their own experiences. Having been told to try some cycling, I've been completely bitten by the bug, cycling to work four days out of six (I'm a peripatetic music teacher), started doing the 25 mile journey to my partner's place on the bike, and rapidly acquiring a taste for new and longer rides. I have absolute confidence in the products and advice I find at Tredz - both in store and online, and am already planning on a cyclocross bike from them just before Christmas.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic After Service Customer Care!

I bought a One23 LED headlamp (already at a fantastic offer price of £99 reduced from £149) and delivery was fine. The lamp worked perfectly on permanent on any setting for 3 months. Then with the lengthening in evenings, I set it for the first time to intermittent and it stopped working - completely! I wrote to Tredz & they immediately sent me a free returns ticket and promised to look at it. The form was simple to complete too. 10 days after contacting them and I had a completely new light replacing the faulty one. There were no quibles only kind and immediate response. 10/10 for Tredz Customer Care!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Woefully inaccurate information about stock and delivery times

Broken promises and blatant lies!

I ordered a front wheel nearly two weeks ago which according to the website was "in stock" and would be delivered within "2 to 7 days"

I then got an email telling me there had been a small delay, that my item was to be delivered to them in the next few days ( which I thought was odd for an in stock item) and the wheel would be with me early next week. That was last Tuesday.
I have since phoned twice, the last time was yesterday where I was assured it was there and was going out that evening to be delivered today..definitely.
Guess what... nothing today either, but then I suspected that was the case when I only got the confirmation of dispatch this morning. It only has to come from Swansea to Bristol!

I have now been without a front wheel for nearly two weeks, whereas when I ordered it all the indications were that it would only be few days, a week tops.

I can only assume they lie about their stock to get orders in, and then fob their customers off with empty promises of when it'll arrive.

I don't think they're malicious, just clueless.
I can't say I'd ever use them again or recommend them to anyone else.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

First Class

I knew exactly the bike and specification which I wanted and wanted to purchase it on finance rather than from capital. I looked at several potential sources on line and Tredz had a deal which perfectly suited my preferences. I ordered the bike from them and from order to delivery the service was outstanding.
I received helpful and informative e mails plus a phone call, keeping me fully informed of the bike's progress from the supplier, through the build to its delivery today.
I am thrilled with my purchase but the whole process was made all the more rewarding by the Sales Team's updates, and I believe that the quality of my customer experience really mattered to them. As I said, First Class and many thanks.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very unreliable website information and delivery

I ordered my bike online where it was sold as in stock, i was then emailed saying there had been a short delay and that they would dispatch within the next couple of days i have now been waiting over 2 weeks for my goods and still have no idea where it is or when it will be delivered. I also have sent many emails and not had much response at all with regards to the questions asked i will not be using again!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Would recommend....

Would buy from these again...
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good product, good price with excellent service.

From the point of using a website with excellent navigation I was able to locate what I wanted and order it easily, the bottle cover was delivered within a couple of days.

Excellent service, highly recommended.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Much cheaper than anywhere else!

half the price I could find other places, came as described
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Just what I've always wanted!

Exactly the parts I've been after for ages - best prices on the web and free delivery!
Perfect one stop shop.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No need to tredz carefull with this company!

Absolutely no hassle what so ever! My bike arrived when they said in perfect condition with all the details and even tools in the box to put the pedals on and move the handle bars. So nice to buy the bike you want instead of being sold what's in stock at a local dealer. Online is the way forward,
Leon bradbury
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Communication Breakdown..

I ordered a Giro Aeon helmet from Tredz last month. Unfortunately it was to small.
Tredz kindly exchanged the helmet for the next size up , but the dispatch e mail stated the wrong colour had been dispatched. I phoned TRedz and they forwarded returns labels to return the helmet. When it arrived I actually liked the colour and informed Tredz I would keep the helmet.
Unfortunately there was no handbook or extra padding included in the box as was in the first helmet dispatched. I e mailed Tredz 3 times and have not received any reply!!!
It makes me believe that I was sent a returns helmet!! And am not planning on any future purchases from yourself.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great bike, poorly built

I received my bike pre-built. The only thing to do was fit the pedals and tighten the handle bar stem bolt. On my first outing I rode it to work with no issue. On the way home I crash badly and broke my hand in 2 places. After 5 weeks I got my bike out of storage and checked it over. The bottom bolt on the stem was very loose which resulted in my bars turning freely, resulting in my accident. In my opinion this should have been tightened in the build stage. Since I rectified the issue the bike is great! Still annoyed though.....
Tredz Bikes

Reply from Tredz Bikes

Thank you for your review. We're really sorry to hear about your accident and wish you a speedy recovery.

For dispatch, bikes have to be sent with the handlebars turned sideways and the stem pinch bolts loosened. Before riding customers must turn the handlebars and tighten the stem pinch bolts as this is not something that can be done prior to despatch, because then the bike would not fit into the box for postage.

If you need any more help with your bike and preparing it to ride, please do not hesitate to contact us on info@tredz.co.uk, quoting Trustpilot, where our customer service reps will be happy to help.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good service

Ordered a chain scrubber via eBay. It was delivered quickly and worked perfectly.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great to deal with

ordered pair of gloves, sizing not quite right for me as I'm between sizes. They swapped quick and easy with no fuss.
Very pleased with item, telephone support, returns/exchange procedure etc.
would use again for sure.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

#lovemybike thanks Tredz!

I've never bought a bike online before and was a bit nervous. Plus Im just getting into cycling so wanted to make the right choice. Look no further! Informative site helped me choose a brilliant bike and I LOVE it! Customer service great and I was kept informed when my bike would arrive. Arrived mega quick and fully built. Really pleased. Would highly recommend!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fast delivery of an excellent product at a great price

Saw the tyres at an unbelievable price, ordered them, and low and behold, turned up mega quick!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent cycling outlet

I have no reservations in using or recommending Tredz in the main, and they would have scored 5/5, full marks, other than one gripe, and that is that on occasion they have advertised things on the site when they have none of the item left in stock, which is irritating. They need to improve on updating the site if goods have sold out. That is it though, otherwise superb cycle kit supplier.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service from the shop let down by delivery

As the title says the shop itself were very quick in dispatching the order only to be let down by a terrible delivery company. The delivery company had tried to deliver but not left a card, email, or phone message twice! I chased it up and it was delivered the next available day.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Happy shopping😀

Great products,Great prices very happy with tredz

Tredz Bikes Details

Free Delivery

Tredz offers FREE DELIVERY to all of the UK on almost every product and a 365 day returns policy.

Interest Free Finance

We offer 0% finance on orders over £280, subject to status.

Ready to Ride

We build and test ride every bike before it’s sent out. Your new bike will be delivered to your door ready to ride.

About this company

Tredz is a bike company staffed by real cyclists. We aim high when it comes to customer services. Get in touch with us and you’ll be talking to experienced bike experts.

We keep an eye on our prices to make sure you’ll always get the best deal at Tredz. It’s unlikely, but if you do find something cheaper elsewhere, we offer a Price Match Promise.

Visit Tredz Bikes

Visit www.tredz.co.uk

Write to: info@tredz.co.uk
Call us on: 01792 799508
We live here: Castell Close
SA7 9FH Swansea
United Kingdom

Category

Tredz Bikes is ranked 19 out of 47 in the category

Tredz Bikes is ranked 18 out of 25 in the category Bike Accessories

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.