Easy process. Disappointing quality of bike build.
Ordered online a very easy process, no problems until I took the bike out for a ride. Lost three spokes on the first ride out. Managed to repair myself but anyone who's had to spend time adjusting spokes will now how frustrating it can be. Took me over two hours to balance the wheel. Allthis on top of having to remove the tyre and innertube to find the parts required to secure the spokes.
When I spoke to Treadz they offered to pick up the bike and have it back to me within 14 weeks this was no good to me as I was competing in a triathlon. The other option was to get it repaired locally and attempt to recoup the cost, again that wasn't a feasible option for me.
Really has left a bad feeling for me. When you spend that kind of money you expect the build quality to be better.
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Thank you for your review. We are very sorry that you are not happy with the quality of your product.
Please be advised that all bike wheels are assembled at the manufacturers and delivered to us completed where we put them and the other ready assembled bike components together to be despatched.
If you are still having problems with your product, we are more than happy to try and advise you on the best way forward. Please call 01792 799508 or email email@example.com where one of our customer service team will be able to assist you.