Tredz Bikes reviewed by

York, GB

4 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid if you need a bike next day.

I placed an order for a bike at 8pm on a wednesday night, and chose the £17.50 next day delivery (for friday), cut off point for next day delivery is midday, so i was well before that. On the thursday, at 11:40am i received an email, stating that the bike i wanted was'nt available until april 2014, what? If thats the case then why give me the option to have it delivered the next day? Why didnt it say it was out of stock? why didnt i receive an email far in advance of midday cut off so i could order again?. I decided to try and order a bike again on thursday afternoon, again i chose next day delivery at £17.50, get an email an hour later, we have the bike but you'll have to wait a few days and can't have it next day delivery. IF I CANT GAVE SOMETHING ON NEXT DAY DELIVERY WHY THE HELL DOES IT GIVE THAT OPTION? Absolute joke of a company, avoid at all costs, stick to wiggle, at least they're honest.
    Tredz Bikes
    TrustScore 9 / 10
    1,196 Reviews

    Reply from Tredz Bikes

    Hi Jason,

    Thank you for your review and comments. We are very sorry that you have experienced problems when shopping with us.

    Please be assured that we are aware of some issues with delivery options on the website and are working towards rectifying this. Please accept our apologies for the inconvenience.

    If you would like to discuss anything further, please call us on 01792 799508 or email info@tredz.co.uk quoting Trustpilot as your reference, and one of the customer service team will be happy to help you.

    Best regards,

    Tredz Bikes
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