I ordered a complete package comprising of bike, helmet, locks and lights. I found the website easy to find what i needed, finding reviews and information easily. I built the selection of products i wanted using the comparison feature, and once complete, I sent an email with some questions. I received a response promptly with answers to my questions. I placed my order, and the confirmation email informed me of everything i needed to know. I was called before delivery, so i knew when it would be expected. On delivery, the bike was extremely well packaged, containing all the extras within one large package. It was all present in perfect packaging with a document outlining all the checks the bike had been through. It was built and ready to ride (after setting the handle bars straight) and it is brilliant. Overall, the whole process was easy, and i am happy with the products and services provided by Tredz. Plus the prices of the products were actually far cheaper than other online stores, many on offer, I think i saved around £60-£70 total.
Excellent service I thought.....and very pleased with the bike computer
Will always use tredz as the give good Advice as well as being a great bike shop with very competitive price and a large range of accessories many thanks mark
Great product choice, prices, and ordering process but it did take about 3-4 working days before the items were dispatched. I've kind of grown to expect that dispatch will usually happen next day despite a website saying 'upto 5 working days'
Would have absolutely no concerns recommending anyone to shop with Tredz. I have made a number of purchases in recent years an on each occasion they have been efficient in service and competitive on price.
All in all I would use them again. The customer service is good and the product sent was incorrectly labelled by themselves not the manufacturer. It is a shame that the picker did not spot the mistake. I ordered hard chamois cream and got foot cooling gel twice!
I ordered two tortec mtb wall hooks, and tredz supplied two road hooks instead after a bit of a delay in delivery. I can use them anyhow, with a bit of moving hooks around, so didnt return. I had a previous order that i had to wait for, so best phone and check stock. Ok to use if the other big online vendors cant supply what you want.
Can't fault this company. I have bought several items at very competitive prices compared to other well known companies. The items have always been well packaged and arrived quickly. Very pleased and would highly recommend.
Great piece of kit. Arrived quickly & as advertised. Be careful looking online at this tool as there are two types; basically both the same but one (slightly cheaper option) only has a 4mm Allen attachment whilst the other (more expensive one) - the one I bought via tredz - is a cracker as it has 3,4,5 & the correct torx-key that'll fit your disc brakes, handle/stem bolts etc,etc - so if your on an epic ride - this little tool is rated to 5Nm Torque so if you have/need that important trail-side or back a t the digs "bike-fix" then this tool saves carrying the workshop in your pack!
I have previously bought a product through Tredz Bikes and thorght I had lost it. I ordered a replacement and the exact same product was delivered the same quality and shape nothing changed. I was delighted and the product really does work very well. I see at night well ahead of my bike and makes me feel sage.
Service from Tredz was really good and product arrived promptly.
However the product was supposedly specific for my bike and made by the same maker/brand. It didnt fit properly and required some modification to enable it to used. It will do the job but still rattles a bit and wouldnt buy it again.
I bought quite a bit of Kit from Tredz and they took great care of my needs, very helpful very knowledge, very quick delivery, the after sale support has been fantastic as well, if you are a serious mountain biker you don't need to go anywhere else !!!!
Bought a Claud Butler from Tredz, and would definitely recommend this company. Only problem was the delivery company who couldn't deliver outside 9 to 5 on a weekday, so had to borrow a big car to collect the bike from the courier's depot. Maybe they should give a choice of delivery options, but I did buy this on their ebay shop.
Apart from that, the transaction was seamless and the bike is great. I would have given 5 stars apart from the courier company who were inflexible.
I bought a torch for a present, but sadly the item was faulty. Tredz could not have been more helpful ... and although I stupidly returned the item without the Returns Form in the envelope they matched the returned item up with my information with just a 'phone call from me and I had a full refund within 24 hours. They have a great grasp of customer relations and I look forward to buying things in the future from them.
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