Marketing products that you cannot provide wastes everyones time
Having shopped around for the best deal on a cycle backpack, I order the one I wanted from Trekkinn. I have a 140 mile cycle for charity in three weeks so I ordered it in plently of time. However, I was given a delivery date of 20/08/12, which unacceptable given that my order was on 15/07/12.
Marketing products at a price that undercuts the competition is fine providing Trekkinn can actually deliver within a reasonable timeframe otherwise it is a complete waste of time for all parties.
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Dear John, I am Virginie from Tradeinn. We are really sorry for the bad experience you had. It seems that our provider kept delaying the delivery date and this had bad consequences for you because you needed the item quickly. We do apologize for this inconvenience but you have to know that it does not happen all the time. We will do our best to provide you with a better service next time. Best regards, Virginie