I ordered Short Regatta trousers from Trekwear. I'm in the process of losing weight so after ordering a size too big then a size too small I eventually got the right size!
Yes you have to pay to send things back yourself but as with any small internet company you should expect this and factor it in. I was happy, and you need to think it's probably cost Treckwear almost £10 to send me a £20 pair of trousers so you can't really complain.
If you don't want to pay to send something back, check the returns policy before you order and really if you're that bothered buy them from the 50% more expensive high street/ retail park!
Great service and quick returns 5 stars from me x
Order a pair of boots on Monday, arrived Thursday. Boots dont fit, I ordered size 10 and got a 44 - found out european standards show this is a 9.5 Called to complain they said its a common problem and the boots often come up small anyway so I should have ordered an 11?! I asked why they did advertise them as 10 when they dont fit a 10? Dont know... was the response. Nothing else done to help, left in limbo for a holiday in 36 hours without the boots I wanted - thanks for nothing, useless.
I found Trekwear very professional and i was very pleased with my walking boots. I have read some not good reviews about having recieved no items and also nobody replies to the emails. Well, we had all our emails replied to straight away and I received my item in perfect order with fast delivery. They dispatched it in around 2 days and it took a few days to arrive. Fabulous service 5* Nobody should ever be worrried about buying from them. Very honest and trustworthy! Thank you so much Trekwear!!!!
I ordered kids snow boots from TREKWEAR on 05/10/11 and received them the very next day, I have also ordered a few items prior to this and have been very impressed with the promptness. Additionally when I had to return goods, they were received quickly and my refund was processed promptly, I had my refund from Trekwear within 3 working days.
The service I received was excellent - timely, fast and efficient (for both ordering, despatch and returns). As a comparative, at the same time as ordering items from Trekwear I also ordered goods from Camping World and received very poor service. So I will continue most definitely to purchase items from Trekwear. Well done!!
I have tried contacting you several times, no one ever answers. I have sent emails, no one has ever contacted me. I am very disapointed in the service. and i can't understand how you are still trading. Will i ever get my order, i am just contacting my credit card company to see if you have actually taken money from me.
I tried contacting this company about an order not received via email and their so called `customer service` telephone number ......... No replies to any of my emails and no-one answers the phone or the `customer service` number !!!!!!!
I agree with the first reviewer - they MUST have written the testimonials themselves as it is a disgrace !!!! I would stay away from this company and NEVER consider using them again ! heres hoping the goods do arrive at some point but i dont hold out much hope of that , still im not letting it drop , next point of call is the ASA and trading standrds
I've bought from Trekwear twice and can't find anything good to say about them other than they are sometimes cheap. Their promised delivery is just fantasy. Even with items in stock they take weeks to despatch and don't reply to emails, so you're left completely in the dark and frustrated not knowing when your stuff will arrive. I've even paid for next day delivery and still waited nearly a fortnight! I can't help wondering who wrote their testimonials!
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