Despite already paid and confirmed dispatched items from my order (30% of total value) were mysteriously cancelled without any notice. No option was given to cancel remaining items to save expensive international shipping costs charged in full at £14.95. No response from Trekwear to e-mails.
Be wary of buying anything from these, I placed an order for some goggles and when they hadn't arrived after a week, I contacted them only to be told my order was cancelled and someone had called or emailed me. If they had, I really wouldn't be chasing them, would I? Really not a good practice to be selling stock you haven't got, and the website is poor as the order was showing even thought they had cancelled it. The whole experience has left a very sour taste in my mouth and I won't buy anything from these again
Ordered my wax jacket from trekwear.com last year. It has served it purpose and still going strong. Dealing with the company was easy and I experienced no problems. Order arrived as and when they confirmed.
I ordered Short Regatta trousers from Trekwear. I'm in the process of losing weight so after ordering a size too big then a size too small I eventually got the right size!
Yes you have to pay to send things back yourself but as with any small internet company you should expect this and factor it in. I was happy, and you need to think it's probably cost Treckwear almost £10 to send me a £20 pair of trousers so you can't really complain.
If you don't want to pay to send something back, check the returns policy before you order and really if you're that bothered buy them from the 50% more expensive high street/ retail park!
Order a pair of boots on Monday, arrived Thursday. Boots dont fit, I ordered size 10 and got a 44 - found out european standards show this is a 9.5 Called to complain they said its a common problem and the boots often come up small anyway so I should have ordered an 11?! I asked why they did advertise them as 10 when they dont fit a 10? Dont know... was the response. Nothing else done to help, left in limbo for a holiday in 36 hours without the boots I wanted - thanks for nothing, useless.
Good range of products, in stock and the delivery arrived as promised. Everything exaclty as described. Would shop here again in the future. Prices were competitive with other clothing suppliers as well
Email answered promptly and helpfully. Telephone call also. Order placed Friday shortly before 3pm and dispatched within 2hours. Delivered lunchtime on Monday by standard delivery Cheaper than ebay Would definitely recommend.
I found Trekwear very professional and i was very pleased with my walking boots. I have read some not good reviews about having recieved no items and also nobody replies to the emails. Well, we had all our emails replied to straight away and I received my item in perfect order with fast delivery. They dispatched it in around 2 days and it took a few days to arrive. Fabulous service 5* Nobody should ever be worrried about buying from them. Very honest and trustworthy! Thank you so much Trekwear!!!!
I ordered kids snow boots from TREKWEAR on 05/10/11 and received them the very next day, I have also ordered a few items prior to this and have been very impressed with the promptness. Additionally when I had to return goods, they were received quickly and my refund was processed promptly, I had my refund from Trekwear within 3 working days.
The service I received was excellent - timely, fast and efficient (for both ordering, despatch and returns). As a comparative, at the same time as ordering items from Trekwear I also ordered goods from Camping World and received very poor service. So I will continue most definitely to purchase items from Trekwear. Well done!!
I have tried contacting you several times, no one ever answers. I have sent emails, no one has ever contacted me. I am very disapointed in the service. and i can't understand how you are still trading. Will i ever get my order, i am just contacting my credit card company to see if you have actually taken money from me.
I tried contacting this company about an order not received via email and their so called `customer service` telephone number ......... No replies to any of my emails and no-one answers the phone or the `customer service` number !!!!!!! I agree with the first reviewer - they MUST have written the testimonials themselves as it is a disgrace !!!! I would stay away from this company and NEVER consider using them again ! heres hoping the goods do arrive at some point but i dont hold out much hope of that , still im not letting it drop , next point of call is the ASA and trading standrds
I've bought from Trekwear twice and can't find anything good to say about them other than they are sometimes cheap. Their promised delivery is just fantasy. Even with items in stock they take weeks to despatch and don't reply to emails, so you're left completely in the dark and frustrated not knowing when your stuff will arrive. I've even paid for next day delivery and still waited nearly a fortnight! I can't help wondering who wrote their testimonials!