trivago reviews

trivago reviews

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Triple check your reservation!

I emailed twice now to the address you mentioned in the previous comments, still have no response.
I have booked a hotel room in London about a month ago, turned up and they had no record of it. Apart from the one made for the date I didn't recognise (the hotel receptionist said that I didn't show).
Turns out booking through Trivago changes dates/hotels/cities without your knowledge after you confirmed everything on the hotel website.
You would have thought that with all that heavy promotion on TV and online you'd get a good experience and will go back to them. My first experience caused me a horrible embarrassment and extra charge by the hotel. Thanks a lot!
trivago

Reply from trivago

Dear Lily,

Thank you for your review.

I am very sorry to hear you are experiencing difficulties. Our Customer Service team responded to your first email on 4/4/2014. Would you kindly check your spam folder to see if you received it?

Should you continue to experience difficulties, please contact us at info@trivago.co.uk from an alternative email address or you can trying opening your inbox in a different browser.

Kind regards,

trivago communication

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Six days later, and still no response

Trivago screwed up my booking by linking me through to book a hotel 1500 miles from where I wanted. I e-mailed their customer services six days ago, and am yet to receive compensation for the inconvenience we experienced or even acknowledgment of my e-mail.

Cut some of the advertising budget, and spend more on making your website work/communicating with your customers!
trivago

Reply from trivago

Dear Patrick,

Thank you for updating your review.

Our Customer Service team replied to each the emails you sent to info@trivago.com though, strangely, you do not appear to be receiving them. Would you kindly contact us at info@trivago.com with an alternative email address?

I would also recommend double-checking your spam folder or opening your inbox in a different browser.

We look forward to your reply.

Kind regards,

trivago Communication
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Like the website, great customer service

I found the trivago website really useful when booking a holiday for a group of five friends and I to Cornwall. We had a slight issue when we clicked the hotel we wanted but ended up on a page for a different one but I emailed their support about it and they got back to me quickly and sorted the problem - the person who emailed back was polite and friendly! Ended up booking the hotel we'd originally wanted and had a great trip. Would definitely recommend using the site to others as we saved a nice amount.
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HOW DO I CONTACT YOU ??

I accidentally booked the wrong date...March 27th and I need to cancel..... Help!!!
trivago

Reply from trivago

Dear Dianna,

Thank you for your review.

I am sorry to hear you are experiencing difficulties. I would like to help in establishing the right provider so you can cancel your booking as soon as possible.

As a hotel price comparison website trivago is not actually involved in the making of the booking. Please contact the booking site you booked the hotel with to cancel your booking. If you are unsure which booking site you used, you can always check your booking confirmation or credit card statement.

For further assistance, please do not hesitate to contact us at info@trivago.com

Kind regards,

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very helpful resource

Just booked Hotels for our Germany trip and the price range for the hotel was between $20 and $126 (!). I would have never found the $20 rate, otherwise. In checking several destinations, they always found the least expensive. Very useful, will use as primary resource from now on.
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Can't talk to anyone, emails don't get replied, hotel link being re-directed to another hotel. It's a JOKE!!!

I run a hotel in Australia and this website is a JOKE!!!!
Firstly Trivago posted another hotel's pictures to our Hotel name, and now they mapped the wrong link. When clicking on our link it re-directs to another hotel. Is this website is managed by school kids???
No phone number to contact, emails doesn't get replied what else are we to do??? It is beyond a joke that anyone can use your Hotel brand name and market it as they please without Hotel's consent, instead of boosting revenue, they are damaging our name. There should be some legal governance for these sites which falsely markets and promotes on behalf of the Hotel.
trivago

Reply from trivago

Dear Michelle,

Thank you for your message.

I'm very sorry to hear you are experiencing difficulties with our website. Our Hotel Relations team are working on your request and I'm happy to say the incorrect link has been repaired.

Should you require further assistance please don't hesitate to contact us at hotelier@trivago.co.uk

Kind regards,

trivago communication
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The one stop place to shop for holidays

Trivago is an excellent website that I have used many times. The simple to use interface allows you to browse and compare hotels in seconds. The specific tools also allow you to make searches so they are more suited for your needs. This is perfect for me as I like to travel a lot, yet money doesn't always permit- using trivago has helped me on numerous occasions to find a deal so I can afford these trips.
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For me the best way to get the best deal

I like to travel free style, i.e. go on road trips and the like, and book my hotels spontaneously and last minute. I still want to have the best price. For me trivago works best for both purposes. I can search for hotel anywhere world wide while travelling and check live prices of a large variety of booking sites on trivago. I never had any problems with the booking sites trivago directs me to, even those where you have to pay in advance worked well. I always had good prices and sometimes very good discounts.
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Prices???

Trivago show fantasy prices....I run a hotel in Hong Kong, Trivago show that we charde HKD 4900 , but Trivago got a deal of HKD 2300.
Our High Peak prices are never over HKD 1200.
trivago

Reply from trivago

Dear Per,

Thank you for your review.

I am very sorry to hear you have been experiencing difficulties on trivago.

Would you kindly inform us of the name of your hotel at info@trivago.co.uk so we can investigate this issue as soon as possible?

Kind regards,

trivago communication
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crystalsontheprom

now correctly listed with trivago check out the website for tariff
trivago

Reply from trivago

Dear Amanda,

Thank you for your feedback.

I am very sorry to hear you have been experiencing difficulties with our website. However, I am happy to say that the information has been corrected.

Should you require further assistance please don't hesitate to contact us at hotelier@trivago.co.uk

Kind regards,

trivago communication
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Pleased with customer service - great site

I had a few problems with my reservation via booking.com recently for a hotel in Chicago this summer as I didn't receive a confirmation at first and when I did it was for the wrong hotel (similar name but different location). I emailed trivago to tell them about the problem, expecting either no response or an automatic reply and was so pleasantly surprised when someone answered my query with a clearly personalised email within 12 hours and said they would investigate for me. They said they'd fixed the problem on their site and managed to get the reservation changed with the booking website by talking to them on my behalf. It was really refreshing to have someone actually seem to care about the issue I emailed them about and to reply so quickly. The website itself is great and I will be using it for all my travel in the future!
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tried booking a hotel for march and the prices are higher than booking for tomorrow

I tried to book a hotel on trivago and it's now in February I tried to book for March and the prices are higher van if I was supposed to book a hotel for February how is that possible isn't afraid the further away the Datess the cheaper the rooms?
trivago

Reply from trivago

Dear Jordan,

Thank you for your review.

trivago is a hotel price comparison website; you cannot book a hotel directly on the site, but instead compare the prices of many different providers for over 700,000 hotels worldwide by way of more than 200 booking sites.

Please feel free to contact us at info@trivago.co.uk with further queries.

Kind regards,

trivago communication

This review has been reported to customer service by the company for violating other Trustpilot Guidelines.

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Following this investigation, it will either be deleted or returned to Trustpilot.

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Easy to use and got a great deal

About a month or so ago, I used Trivago to book a hotel in Dublin for last weekend. The hotel was great and I got a serious discount on the price. The website is brightly laid out and easy to navigate and I stayed in a central area close to where I wanted. I will definitely use again and I would highly recommend Trivago.
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Brilliant

I started using trivago after a friend recommended it to me as somewhere I could save money on my upcoming trip to Berlin. I was really surprised at how many hotels were listed and how I could narrow the search to get one near to Warschauerstrasse (the best part of the city!). I saved a nice chunk off the hotel booking and that means we can do more while we're over there - great result!
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great service

had a problem with my booking (my fault) within seconds it was sorted out
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Most comprehensive trip planning site i've used!

Booked my latest trip around Europe through this site, was cautious at first after having been bamboozled by many a comparison site before, not however by trivago. The site has a very comprehensive search engine coupled with a very easy to use interface which made planning my trip painless and easy. They also compare feedback against a number of different sites making it quick and efficient in finding the right place to stay for the right amount of money. Would definitely use again.
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Really good portal for price comparison!

Trivago is always my first stop for hotel search. After I've found a good hotel and know it's market value I approach the hotel directly but usually trivago has the best price anyways or even shows the hotel website itself. See for yourself!

trivago Details

About this company

Travellers find the ideal hotel for the best price on trivago.co.uk. trivago is the world’s largest online hotel search site, comparing rates from over 700,000 hotels on over 200 booking sites worldwide. trivago integrates over 82 million hotel reviews and 14 million photos in order to make finding the perfect hotel easier for users. Over 45 million visitors per month find their ideal hotel by using trivago’s various filters and in turn save an average of 35% per booking. trivago was founded in 2005 in Düsseldorf, Germany and currently operates 40 international country platforms in 24 languages.

Visit trivago

Contact information

Write to: info@trivago.co.uk
We live here: 1 Northumberland Avenue Trafalgar Square
WC2N 5BW London
United Kingdom

Category

trivago is ranked 43 out of 49 in the category

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