I ordered some trophies at very short notice and the company came up trumps. When I phoned them requesting this they were very helpful and ensured that I got my order on time. I have just them a couple of times and will continue to do so. Thank you.
I was let down by my orginal supplier and hence with the help of Google found Trophies and Medals. they appeared to have what I was asking for and so placed my order with the help of Val. delivery dates were discussed and agreed that good allowance for delivery in time was made.
Proofs were sent and detials changed as required. One trophy type was changed.
a second set of proofs were sent and agreed - this was a week before the week of the event.
on the Monday of the week of the event after I had recieved an automated email stating that the items had been posted I recieved a phone call saying that the seond choice of trhopy was out of stock and could we revert back to the original. this was inconvient but had to be done.
when the order finally arrived and the trophies were examined the large batch of trophies needed cleaning. they were water stained and marked.
I was expecting polished/shiny trophies especially at the price I had paid. This was very disappointing and took several people away from their jobs to help clean the trophies for the event.
I have now been given a different name of trophy supplier for the next event next year.
Ordered 5 trophies - got a rapid response and replacement with a suitable alternative when one of them was out of stock, so was impressed at this. They arrived at the correct time and speed which is always nice given the post these days. When they arrived, one of them had been packed badly and so the "cup" of the trophy was bent...it was too late to change so we had to make do. I must admit that I was expecting something a little bit more solid, not in the base but in the cup itself, as I was going to engrave the cup but just used the plaques on the base instead.
I had ordered a trophy from another company. They sent a totally different one to the one ordered. I found 'you' thankfully, and within 2 days of ordering, my perfect trophy arrived. I would recommend this company as being professional and efficient.
The guys here were great. We were concerned we'd left things a bit late for a last minute event, however they were fantastic at meeting our needs...especially on such a tight turn around! Couldn't fault the build quality either. We will definitely be using them again!
I received the wrong medal and no inscription on the back, I had to go to a local supplier to buy one to be sure I had it on time, I have now spent double the money and they have now sent the correct order!! I am sending both the medals back to them and will expect my money back, awful company obviously have no quality control. I will never use them again.
Last minute order - no problem
Failure of the checkout system - not a problem, these guys actually captured my partially completed order and re-entered it themselves
really impressed - and fully intend to use them again next year
I cannot talk just about the item I purchased without mention the people that work in the company. This because I was let down by one of their competitors and with a very short notice they managed to deliver a very high quality personalised product. In today's consumer world... that's a very rare thing. Thanks to them it is still possible to have the trophies ceremony and to give a smile to those kids. 5***** THANK YOU.
We had a commemorative plaque to unveil, to mark the opening of our new Theatre. Alas, with 24 hours to go, nobody had thought about a set of curtains to mask the plaque. Thankfully, within that timeframe, Trophies and Medals were able to provide Red Velvet curtains mounted on a brass curtain track which only needed to be fitted above the plaque. Talk about a life saver! In the event the ceremony went without a hitch and the visiting dignatory was able to pull the curtains to reveal the plaque on queue. I cannot tell you how grateful I was for the swift and helpful response by Trophies and Medals.
absolutely outstanding service and quality of products were above my expectations, would definitely recommend this company to anyone wishing to purchase medals and trophies and will definitely buy from them again.
On contacting Val helped get my order correct and to me as fast as possible.
Good communication and helpful.
I placed an order for 10 trophies, 2 were out of stock, so pictures of 2 alternatives were offered to me (pictures were sent to me).
8 arrived the day before I had arranged, including 1 atrocious product that I simply threw in the bin (half-cricket ball on stand, truly rubbish) and 1 arrived the following morning, meaning I was 1 short. The 8 delivered, included 2 trophies that had the wrong plaque on them and of the 2 from my order that were out of stock originally, neither the originals, nor the agreed alternatives were supplied, 2 'others' were sent.
I sent an email explaining the issue but given we were close to our presentation evening, I simply placed another order and chased up the missing trophy. This additional order was correct so between the 2 orders I had acceptable trophies, the incorrect ones I simply threw in the bin.
I will not be buying from you again
We had a very short lead time and needed individual engraving. We placed the order with no trouble and the items arrived really quickly.
The only disappointment when checking each trophy, was a couple of the engraved stars were not attached to the trophy - we have organised a small tube of super glue in case!
Would very much recommend this company for quality of service and product (despite out little mishap)!
hey were amazingly accommodating at such short notice. Will always use them in future
Absolutely fantastic service. Greatest thanks to Sandi Foran, whom, upon receipt of my hysterical request for a repair to my daughter's trophy, dealt with my order personally and quickly. The repair itself is superb, there is no evidence of the extreme damage to the trophy and it was returned beautifully polished and looking better than when my daughter first received it. The trophy was returned to me on the day of my choice (again thanks to Sandi excelling at accommodating my requests) and it was so very well packaged. All in all I'm very happy with the whole experience and would give this company the highest possible recommendation .
I was looking for some bespoke trophies for a celebration fun quiz I was organising, and I imagined I would be able to find a website on the internet which would be easy to use, have a vast range of different items I could browse until I saw exactly what I was looking for, and that I could simply create a bespoke design on the website with as much engraving as I needed. I imagined that it would also be very affordable, and that they could rustle up the trophies in a week or so and get them sent to me. Welcome to TrophiesandMedals.com - as good as I imagined it could be!
I've bought from them three times for school subject trophies and the customer service is first rate. Whenever I've phoned, the person I've spoken to has known what they were talking about, and the turnaround time is great. The smaller moulded plastic trophies I've bought have been fit for purpose (giving to 11 year olds en masse), although I've not seen the bigger pricier ones they make.
I found Trophies and Medals to be a reliable and friendly company. They went out of their way to ensure that our order was delivered on time and that our event was a success. They struck me as a old fashioned family business, the kind that pride themselves on good customer service.
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Below is a selection of our trophy and award categories. You'll find the full list on our website.
Medals and Ribbons