Excellent quality products.
We ordered a large amount of trophies for an awards evening last year and received excellent service so returned again this year and placed a big order, we again received really good service and with a quick delivery. Everyone who received a trophy on the night said how nice they were and were really pleased. I would definately recommend the company and want to say thank you to everyone who helped with our order, especially Chris.
I was very impressed with the timescales for delivery of my order and the fact that I was emailed and text'd to give me up to date info. I had a problem with my original order processing the payment but someone rang me straight away and sorted it out. Very impressed and would not hesitate to use you again.
We order our trophies for the St Albans Judo Club Championships. This is the second year we have dealt with Trophy Store. We have on both occasions received a friendly and personal service.
In addition, despite the fact that we always leave it shamefully to the very last minute, the Trophy Store turns our orders around really quickly - it is very much appreciated.
I received an email asking for a review and if I'm honest I was very disappointed with what I received. After using TrophyStore for 3 years I had come to expect a level of product and this time it fell very short. The items were all fine but out of the 18 trophies recived (one which was blank) 14 of then had the metal plate must have been literally slapped on in any old fashion obvious without any care. They were wonky and skew to the point whereby I would have sent them back if I had have had time, but we were pushed for time so had no choice but to give the trophies out in what was described by a parent of one of the winners as "A SAD STATE"! Needless to say I felt embarrassed.
On a plus they are always friendly and helpful when I speak to them and this was a rushed order (although its a pay for services so the quality should have not suffered) and they are very very competitive.
I will need to reconsider water I use again next year.
I was delighted with my order, simple to navigate website plenty of email and text updates on status of my order, delivered with 5 days . Would definitely recommend using trophy store to anyone wanting decent quality trophys with great customer service
I ordered a trophy and some medals for a sporting event. I knew I was cutting it fine, just ordering it a week beforehand and requesting engraving. I also realised a couple of days later that I hadn't ordered enough medals. When I rang to speak to the company, the assistant was very helpful and phoned me back when he had had a chance to look at how my order was doing. My order, including the extra medals requested a few days after my original order, arrived two days before the event and the trophy in particular was amazing I would definitely recommend this company.
I contacted them by phone as we as ordering over the internet, and I received excellent service and when the goods arrived I was very pleased. The trophys I have ordered are excellent quality. I will definately use them again
I enjoy ordering what I need from the comfort of my own home, knowing that I will receive what I ordered and how I wanted it. The engraving is spot on and inexpensive. However I do wish they would pro-rata their postage costs for smaller orders for example by weight or size of the item ordered as a blanket rate for all items regardless is a bit unfair if you only want to order 1 medal for example. But on the whole I would recommend Trophy Store to anyone who needs a quality trophy or medal at a great price and also at short notice.
I contacted Trophy store at the last minute as I had been let down by another company. They were very helpful, reassured me I would get my trophies in time, and were in contact immediately when certain trophies needed to be altered due to stock levels. All arrived on time and at a very reasonable price. Would recommend them to anybody.
One of our trophies arrived damged and Trophy Store were quick to replace this
Any dealings I had with them either on the telephone or on email were dealt with
quickly and effeiciently
We ran into trouble ordering our trophies this year, the firm we had dealt with since 1984 just disappeared. Phone numbers did not respond, she did not answer my e mails even thought they got through and we could not trace her new address. I found Trophy Store on line, ordered the trophies at 12 noon on the Mon day and they arrived at 12.25 pm on the Wednesday complete with engraving. Everything was spot on, could not fault it. Phillip was fantastic how he dealt with my phone order and they got us out of trouble because the presentation dinner was that weekend. We shall certainly use them again very impressive service..
I used the star with a suitable inscription as a gift for a friend's sixtieth. He was delighted and it stood amongst the raft of bottles that others gave him. Quality and delivery and the clarity of the inscription excellent
I had a reasonably easy time placing the order (apart from the limitation of letters on the engraved plaques) and the order was prepared quickly and shipped speedily.
I was kept informed of the progress of the order and the subsequent shipping so nothing was out of place at all.
What I did find was that some of the engraved plaques came unglued before the event took place and so a solution (glue) had to be found for that.
I found service delivery first class. Communication from the company was excellent ensuring goods were delivered on time.
The trophies I ordered were good quality and well packaged.
I wanted a trophy that would enhance my collection and not look cheap,I looked around and decided that trophy store seemed a good proposition, what a result that was I selected the trophy I wanted and ordered,the delivery time was e-mailed to me,it arrived as stated and on opening the package I was struck by the perfect form and finish on the trophy.I will certainly tell my club mates about trophy store.
My order was delivered on time with very little hassle, was very impressed with our well made but cute trophy's and the engraving was fabulous! I would only say that the trophys were a little smaller than I had hoped for but we are giving them to students as a literary drive so not a problem in fact I think they may prefer them this size but not so sure about adults.
Well finished our competition on Wednesday ordered trophies on Thursday had them delivered on the Tuesday all engraved and ready for presentation Wednesday how good is that.? one week all done and dusted. Whoop eee
The first time, as a school, we had used this company. We had a problem with some of the items being damaged in transit. Contacted the company and within the hour they raised a further order for the damaged items, free of charge, despatched within 24 hours and received within 48 hours. Could not have asked for better service!
Overall a good experience dealing with Trophy Store, a faulty award was replaced easily, a bit disappointed witht he packaging on one type of award, even though the smallprint said it was in a package box (not presentation box) disappointing that they did not provide the option of presentation box for that style of award at a small additional cost. Tracking system for delivery is brilliant, you can see exactly where your order is and the time it will be received.
Overall a good experience and would definitely use again.
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Medals and Ribbons