Overall a good experience dealing with Trophy Store, a faulty award was replaced easily, a bit disappointed witht he packaging on one type of award, even though the smallprint said it was in a package box (not presentation box) disappointing that they did not provide the option of presentation box for that style of award at a small additional cost. Tracking system for delivery is brilliant, you can see exactly where your order is and the time it will be received.
Overall a good experience and would definitely use again.
A broad selection of products. Once I identified what I wanted it was easy to order and personalise. The goods arrived quickly and were well presented in a gift box. The outer packaging was robust and the item received undamaged.
It was easy to find a trophy that met my requirements and to customise the engraving. The site is easy to navigate and the ordering process straightforward. My only minor criticism is that I think the delivery cost for small items is a bit high, although the product was well packed and arrived in good time.
This is our first order with Trophy Store .. We bought the trophies for our Annual Country Music Awards for our radio station www.clayscountry.com . Before we placed the order a representative called to see if they could help, we were informed every step of the process from our order to delivery .. When the trophies arrived we were more than pleased with the quality of our trophies . Just a fantastic service and product all round. We will definately be using Trophy Store for next years awards and recommending them to others ..
The original order was incorrect but was received quite quickly. This was then put right at no additional cost eventually. Three lots of badges have been received damaged. The first ones I had to email a picture to prove they were in fact damaged! We are now giving up and going to a different company.
I ordered a special "star" glass trophy on line and needed an engraving indicating achievements. I think the site needs a bit of "tweaking" to enable this bit to be made a clearer as it took several attempts and even then did not show the wording layout as it would actually appear on the inscription.
After ordering with payment I needed to change one word, so next day I phoned up immediately and a most helpful gentleman took details and without hesitation made the alteration I required. He was most reassuring!
Well , just a day later The Trophy Store courier service kicked into action and I was kept fully informed as to an hour window of delivery, with options.
Item received on time, as scheduled, securely and safely packed.
A great Service!
I googled trophies and came up with Trophy Store. It offered all I wanted and much, much more. I didn't even look any further. Goods arrived quickly and well packed, well presented and in perfect condition. Delivery firm was top-notch. I had a credit card problem which the Trophy Store people resolved instantly and with no fuss at all. I would definitely recommend them for any similar needs and wish them every success.
We needed the trophies for our son, David who is stationed in Afghanistan. He is organising a charity darts match for Cancer Research. The trophies looked good and were light enough to post to him without incurring charges. I've not heard from David yet but I am sure he will be as happy as us. x
Trophy Store were helpful, informative, & gave complete personal service to both my orders. An out-of-stock item replaced with a substitute until new stock arrives, the emails & tracking system kept me fully informed on the progress of my order right to the point of delivery. Excellent customer friendly service & will place my next order soon.
I was really impressed with t he tennis trophy I ordered. It was a very good price and was delivered extremely promptly. altogether a very reliable service. I wouldn't hesitate to use again.
I got exactly what I wanted and will use you again the delivery service was spot on and was able to track my order
I was very pleased with these items. The service was brilliant from start to finish - the attention to detail; and the customer care. I was telephoned to ensure that the order was correct; I felt confident that the engraving was going to be perfect, and the delivery was very swift.
One of the very best customer experiences I have had for a long time.
Choices of possible golf trophies for ladies was good. the order was easy to place. The finished article was spot on and beautifully boxed and well packaged. The engraving was excellent - will definitely use again
I have phoned on two occasions to ask questions and received great service, the staff are very knowledgeable and don't pass you on to various departments. On one occasion where an item was out of stock i was phoned and kept informed of the progress of my order.
The website is easy to use, it is easy to search for items and trophys that we have received are identical to the photos on the website and of good quality. Orders have been received well within the timescale noted on the website.
Well done Trophystore!
I was pleasantly surprised by the weight and quality of the trophy, it's well worth winning! My only problem was with the ordering system which didn't e-mail me confirmation of my order. However, a quick call relieved any fears and the staff were very informed.
Ordered the items on Thursday 31st October and as promised they arrived on Tuesday 5th November well packaged and in good condition. The quality of the item was as expected, my only criticism would be the cost of postage, it was such a small package that I think it could have been sent by mail at a reduced cost rather than by courier.
I have absolutley no hesitation in recommending this company. The product was brilliant, the order process simple, quick and delivery occured exactly on time.
excellent service and speedy delivery. I was kept informed of my order at every stage. when I received my order I was more than delighted with my items. will use in future if needed. kind regards paul.
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Medals and Ribbons