In June I ordered a bath from Truerooms the website that had informed me that my product was in stock. Next day received an email that informed me that my product had been dispatched then the same week another mail from Taps4Less (I now know they are one and the same company!!) that advised they were having problems with the supplier. By August 14th having cancelled the plumber 3 times I telephoned and explained that as they could not advise me when they would be able to deliver, I explained that regrettably I would have to cancel my order with them bearing in mind by that point they had held my cash for almost eight weeks, I was also told that my money would be returned almost immediately. I duly sent them an email confirming my telephone conversation (by this time I was dealing exclusively with Taps4Less) and advised that I would be monitoring my account for the return of my cash. I called the on the 17th August and was told in no uncertain manner it was 30 days on returns!! Of course I pointed out that it was not a return as they had never supplied the goods. And I should not have to wait 30 days when they had already had my cash in excess of 6 weeks I notified my Bank concerning the payment Made by card and foolishly gave Taps4Less more time, bad mistake on my part as a holiday and ill health caused me to miss the time I had to pursue them through the bank by 2 days.
Taking up the cudgels once more I relentlessly phoned on 10th,22nd and 26th October each time being told it would be in my bank by the following ....Friday, Monday Wednesday.
In November I contacted trading Standards following their advice sent a letter to True room by recorded delivery quoting distance selling laws and citing they had broken their own agreement in terms of returning money and set out a date that my money should be returned to my bank account and the steps I would take both legally and legislatively; I emailed copies of that letter to Truerooms and to Taps4less.
Today the 22nd November I've checked my account and wonder upon wonders My cash was deposited on the 16th November Two days from the date of my letter.
The moral of this, bearing in mind I'd had to buy another bath to replace the one originally purchased; DON'T trust either company don't delay in pursuing your cash back through your credit card company, and if all else fails get the big guns out and follow advice from Trading Standards Institute.
I did however.......find another excellent online trader to rescue me from a major dilemma.
And I wonder who those satisfied customers really are? Mickey and Minnie Mouse perhaps
Ordered tap on internet, payment taken instantly. Wait 2 weeks, call to find out where product is, get put on hold without any warning by rude CS person, told by this Friday - promise. Wait for 7 days, still no tap, call again, get hung up on twice, then put on hold (not asked again) told again promise this Friday. Ask about refund/cancel order, blunt statement "well it will take 30 days, you can do what you like."
Shocking cust service, ridiculous delivery time, would rather pay more than deal with these clowns in future. DO NOT SHOP AT www.truerooms.com. I wish I had read reviews before I did.
Read the reviews for Taps4Less - they say it all. To try and get round this they are now also trading under this name - but they don't let on it's the same company. Different name same appalling service - oh and try getting either a reply or more importantly your money back.