True Traveller Insurance reviews

True Traveller Insurance reviews

Excellent
9.3
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Review by confirmed purchaser

Be sure on your insurance

I spoke to Chris explaining what I wanted and he took care and time to get me the insurance to cover all my needs. So much better than making the wrong decision on line.

Will definitely recommend and use again.

Thank you
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Review by confirmed purchaser

Very helpful, straight-forward service. Great job Tim!

Made an online query and asked for a call back at a time specified by me. Excellent follow through by True Traveller's agent Tim who called me back at the time I requested. He was clear and articulate, explained the policy in a straightforward way and was very helpful in finding the right solution for our circumstances and advising on what was needed, not needed and definitely did not over-sell me things we did not need. Confirmation came through on email while we were still on the phone. Very pleasant and helpful conversation which led to me having what appears to be the correct product (of course won't find that out for sure unless we have to claim!) and very prompt service. Tim was also happy to log a call back to me in a couple of months time when I am going to need further insurance so that I do not have to remember to deal with it. Great service. Very polite. Honest and direct. Good job! True Traveller also have a fabulous employee in Tim - thank you.
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Review by confirmed purchaser

Very good - staright forward and accessible

I found the web pages easy -
the only improvement I would suggest is: -
1. on the left hand side when you start filing in details of the trip - it keeps re-setting to a default of 32 days which makes it easy to make a mistake; and
2. I disclosed two medical conditions and it was not clear if I could keep the worldwide cover (excluding USA and Canada) as I was doing the backpacker trip as it seemed that if you disclose medical conditions those are only covered in specified countries ? medicals look as if limit to certain countries - so an explanation would have been helpful - still not sure if I now have backpacker cover or single trip.


Thanks
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Review by confirmed purchaser

Already abroad.....no problem!

Trying to find insurance for an on going working holiday in Oz was proving to be a bit of a problem until I came across True Traveller. So easy just to book the insurance on line and reasonably priced too. Would definately use them again.
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Review by confirmed purchaser

Good customer service

After much research I ended up with True Traveller insurance for my one way 7 month trip from the UK to NZ. They have a good system covering pre-existing medical conditions and their service has been great so far. The policy document is well written and easy to follow. I called for clarification on a couple of points before buying the policy online - the support person was friendly and helpful. I also emailed a change after the policy was taken out and followed up using the online chat feature - they responded immediately and again were very helpful. They even emailed me a copy of the transcript of the online conversation for my records. Can't fault them at all. Highly recommended!
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Review by confirmed purchaser

A 'Real Person'

It was great to be able to talk directly to Chis from True Traveller to make sure I was taking out the correct insurance for my trek to Bhutan. It make me feel more comfortable knowing that I had spoken to a 'real person' and not just booking on the internet and making any mistakes.
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Review by confirmed purchaser

Clear and quick to obtain the policy

It was quite easy and quick to get the policy. The price is also good. And the possibility to get the insurance while on the road. We hope we dont need the insurance.
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Review by confirmed purchaser

Hassle free, speedy process, very happy. Thank you.

Just one click and I had my insurance ready to hand. This was important as my trip had to be organised within 3 days.

Luckily I haven't had to claim for anything, but I would recommend this insurance without a doubt.

Thanks for making the process so easy.
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Review by confirmed purchaser

Worked for me!

I came to Hong Kong last week but was hit by a car on my second day and moved to St. Paul's hospital where I spent the last week. I had concussion, dislocated knee and broken fibula. I was very lucky.
I'm flying back home tomorrow and am now in a nearby hotel.
The insurance has paid for everything and have been great. Thanks true traveller!
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Review by confirmed purchaser

Everything OK (till now)

Clear information, good price, easy and quick to contract. I haven´t made any claim so I can´t talk about that.
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Review by confirmed purchaser

Easy to navigate website, easy to tailor policy to your needs, good customer service with prompt response to emails., Looks like a good policy, Thank you

This was an easy website to navigate with clear policy options. Good explanation of restrictions and what the 'extras' included. Customer service was very prompt following email enquiries and very polite and helpful. Looks like I have got a good policy at a very competitive price for a 'non standard' expedition.( trekking on an unclimbed peak in Nepal) Thank you.
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Review by confirmed purchaser

cheap, good service

So far i did not have any problems.
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Review by confirmed purchaser

Fast, efficient service, at reasonable prices

Despite a couple of hiccups regarding payment (my bank's fault) and the wrong insurance (my fault), True Traveller were remarkably responsive, and quickly acted based on my needs.
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Review by confirmed purchaser

Very good with excellent policies and prices

Found the website very informative and easy to use. Policies were clear and very well priced.
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Review by confirmed purchaser

decent

Only insurance company suitable for me. Haven't claimed so not sure about that side.
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Review by confirmed purchaser

Helpful

After researching many backpacking insurances IN DETAIL, True Traveller policies came out trumps. It covered pretty much everything and had different options to tailor depending on what you want from your insurance. After reading the small print of alot of other policies and discovering they wouldn't cover alot of things and not having a return ticket meant you couldnt claim, True Traveller were extremely helpful over the phone several times with my questions. Friendly, helpful, happy to help and spent time going through things. Cannot comment on claims process but their service prior to taking out insurance was alot better compared to the other 10+ companies i spoke to. THANKS!
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Review by confirmed purchaser

Good priced option for after-departure "already abroad" travel insurance

True Traveller is one of the few companies that I found which would allow me to buy post-departure travel insurance, and the quote they gave was substantially cheaper than the providers that I found online. I left my home country without having travel insurance in place for the whole trip (3+ months), and then found that were very few companies who would now insure me, even though at that stage I was still only in a neighbouring country where I was already insured! So, lesson learned, buy insurance before leaving your home country. I (fortunately) have no idea what their claims process is like yet, but so far everything was good.
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Review by confirmed purchaser

Big disappointment

Purchased first time this insurance, big disappointment. Take long to respond my emails, I thought my luggage was covered, but after a misplaced baggage they informed me my luggage was not covered at all.
I think their service is very poor.
I'm just hoping I managed this holiday with our their assistance.
Will make sure next time won't purchase their service.
True Traveller

Reply from True Traveller

Hi Mr Orosz

Thanks for your review, and as you can imagine we're very disappointed that you found our service unacceptable.

When you took out cover, we do make it very obvious what is and isn't included, and give people the opportunity to add parts to their cover to enhance our policies. You may recollect you went to a Policy Options page where you say YES or NO to particular aspects of cover, and these are coloured with Green ticks and Red Crosses throughout the quote process to assist customers. Although you did choose one of the options, you elected not to choose cover for your Baggage and Personal Effects.

This is in no way strange. Only 40% of people take out cover for baggage, and you may remember you would have seen a statement which said "We don’t include baggage & Personal Effects as standard, as some people don’t need it as they’re on short trips and use their household contents insurance and some people just don’t want it, so it’s up to you if choose to include it or not."

As regards responses to e-mails, you emailed us once. We responded in 11 minutes, and you actually acknowledged our e-mail 10 minutes later.

You do, as you know, have full Medical and Repatriation Cover to £5M, Liability Cover, Cancellation and Curtailment cover, Personal Accident cover, Delayed Departure and Legal Expenses, but not cover for your Baggage & Personal effects, but that's because you said you didn't want it.

Kind Regards
Sophie Norton
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Review by confirmed purchaser

Very Helpful, proffessional service

Very Helpful and polite staff.
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Review by confirmed purchaser

Fantastic customer service, quick to react to questions and friendly staff. Haven't made a claim though.

I haven't needed to make a claim yet, but so far I've been incredibly impressed with the staff's friendly customer service.

About True Traveller Insurance

About this company

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, True Traveller and Traveller Plus. True Value is designed for travellers under 50 years of age, and is designed for last minute travellers and backpackers. The True Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Annual Multi Trip Policies, we offer the True Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Annual Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 62 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work is included as standard. The Adventure Pack covers a further 45 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,500m, as well as volunteer work and some manual work. The Extreme Adventure Pack is extreme. It covers trekking over 4,500m to any altitude, as well as Scuba diving to 40m, Hang Gliding, Paragliding and Parapenting.

Visit True Traveller Insurance

Contact The True Traveller

Call us on: 0844 371 3590
We live here: Priory House, Kingsgate Place
NW6 4TA London
United Kingdom

Category

True Traveller Insurance is ranked 8 out of 81 in the category

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