Felt completely confident that I was buying the type of insurance appropriate for me and my needs. The sales person Chris clearly had extensive relevant experience in this insurance, which was to cover a Trekking trip to Nepal. Contrast this with those companies who don't appear to even know where Nepal is located!
Talked to True Traveller following a recommendation and having been round the houses with other 'leading' insurers who really didn't have a clue about insurance for trekking at altitude. Immediately, TT showed that they knew their stuff, there was no pressurised sales and they kept to their promises - will defo use again and recommend to others.
We have used True Traveller a few times now and they are always friendly, knowledgeable and helpful! They have excellent backpacker insurance for adventurous and active young people, and you can opt for a zero excess for a small increase in the premium.
Knowledegable staff on their products. Responded to all of my emails within 24 hours. Never had any problems after over a year and deliver what I need as a customer.
Hope I don't have to use it. Pretty good as I needed some specialist travel insurance including high altitude trekking and helicopter evacuation cover. Didn't find too many other sites making these options.
well I haven't had to claim yet -thank god - and hope I never have to- but I was very impressed when I spoke to their representative - he seemed very knowledgable and guided me through applying online. The website was easy and they phoned me back immediately. the proof is in the pudding though and cannot give a review on their claim procedure.
This is the second time I've bought with True Traveller as I've found their nomadic insurance to be the cheapest. This time around my name was written incorrectly on the policy (maybe my own fault or the crashing website, I'm not sure), but the customer service replied to my email withing 8 minutes and issued a new certificate in the response! Very prompt and impressive and, of course, I would now use them a third time.
I found True Traveller Insurance when searching for a company that would insure my son for the remainder of his travels when his existing policy expired and couldn't be extended.
I initially made a made contact and asked a couple of questions to ascertain whether True Traveller would be able to assist and provide cover. Even though I initially inquired on a Sunday I received a very prompt response.
Further contact was made and again an efficient and person to person reply was received. It is refreshing to deal with a real company rather than get the feeling you are just another number.
Hopefully my son will not need to call upon the insurance but I hope if he does the excellent service experienced so far will continue.
The website is also very user friendly and we would use it again.
I needed to purchase insurance for my son who is traveling to India. On his last visit, which was only 6 months ago, he got pneumonia and ended up in hospital for 10 days. The insurance company I used on his last visit refused to re-insure him point blank. I contacted true traveller who gave good advice on the matter, they could insure him but not cover this particular condition- I weighed up the pro's and cons and for peace of mind and took out additional medical cover for pneumonia through a third party who they put me onto. Totally satisfied with their service.
I couldn't find any backpacker insurance for my daughter who has already left the UK. Her regular traveller's insurance covered her for the first 30 days so I needed to insure her thereafter. Many other companies I contacted would not insure her as she was no longer in the UK - very annoying! With True Traveller insurance this was a simple option to add.
As I never made a claim I cannot comment in regards to this however I was very happy with everything else that I was involved with.
My partner and I are Australian residents and had been living in London. We had already left our home in London to travel through Europe on our way back to live in Australia and were never able to buy insurance before we left. Not realising that this would make our selection of insurance companies very limited as most insurance companies require you to have purchased before embarking on your travels. After many hours of searching we stumbled across only a few companies that would allow cover under our circumstances.
We initially went with True Traveller because they were by far the least expensive but also because of the great service we received. After sending an enquiry from wifi in a cafe in santorini, Greece, we received a call back almost immediately. They were able to explain everything to us and answer all my questions which lead us to going with True Traveller.
I would definitely recommend this insurance company for travellers under the same circumstances as we found ourselves.
True traveller insurance is an excellent company. Very friendly staff and extremely competitive prices to other companies.
Of course no insurance company can be fully recommended until you have to make a claim, but for price, ease, accessible and understandable information on their website I can definitely recommend them.
Excellent, easy to use website. Let's hope my daughter never needs to make use of the insurance on her travels..... but if she does, I hope the True Traveller service is as easy and quick as the booking!
I've taken out travel insurance with True Traveller on 3 different trips now. I love being able to tailor the insurance to my needs and I feel that by comparison to other companies it's pretty fairly fairly priced. However, what keeps me coming back (in addition to the insurance being a great product) is the AMAZING SERVICE! True Traveller were great when I was away and needed to extend my cover - they were quick to get back to me and sorted it within a really tight timescale. Also, I've spoken to Chris a few times on the phone now and he is so incredibly helpful and knowledgeable. Thanks so much True Traveller, you are great!
Comprehensive & flexible insurance package for travelers, and good customer service!
Having fiddled around with a bunch of firms it was a relief to come to True Traveller. I'm a travel and wildlife photographer and it was no easy task to find a firm to do the honours. I'd previously used them for a trek to Everest Base Camp. Great stuff...
After comparing many travel insurance options via websites, phone calls and in person I finally got what I was looking for. A company who treated my travel insurance needs as normal and not unusual. A company with a 'can do' instead of 'cannot do' attitude and all at a reasonable price. I cannot say competitive as there was no other company to compare with!
Result!! I now have peace of mind and not anxiety :)
Thank you True Traveller.
Halifax UK/Sydney Australia
On several occasions, both Tim and Chris answered my questions and helped to clarify the best options and insurance cover for my forthcoming trip. Having compared various quotes and policies, I am delighted to have the peace of mind of knowing I have exactly the cover I need at a very competitive price.
I spent a lot of time searching websites, forums and comparison sites searching for the insurance company to use for my upcoming trip to australia and True Traveller insurance seemed to fit the bill perfectly; the site was easy to navigate, the application process was quick and gave you options to add or take away different packages so the policy is really tailored to your needs. The staff was friendly, answered all of my questions and really put my mind at ease and were incredibly quick at getting back to me.
While the true test of insurance companies is how they deal with a claim, I am very happy with the service they have provided so far, and in the unfortunate event that I do have to make a claim (hopefully that wont happen!) I hope that they will prove to be the insurance company to have :)
From what I have seen on the website it seems good value insurance. The products and extensions offered seem very comprehensive and appear to cover everything I need for my travels around the world.
However I am a little disappointed with a few little errors I have noticed in FAQ's and on emails that are only sentences that don't quite read correctly or have a typo in them which I maybe wouldn't expect from an insurer.
After researching lots of insurance companies and receiving lots of quotes I came across true travellers insurance for my gap year around Australia, it was excellent because I could pick and choose what I wanted to add on and what I didn't! The lowest price I've found!
A well designed web site that is easy to use and follow and allows you to include exactly what you want and see an instant price. The pre-existing medical condition was only a 5-10 min phone call and a few simple questions.
Happy all round with the service!
I had some queries about the different add-ons and used the online messaging - Carl answered all my questions fully so I could decide on what I needed. My credit card was then blocked before I made the payment and I received a phone call the next morning to clear that up! Getting the insurance: no worries, I haven't needed to claim though so will let you know how that goes if I do.
I called this company as I read Great reviews online by many different sites about the service and help received whilst being abroad ... I wanted a true insurance company that would help me if I do become stuck in any situation whilst backpacking ... !! I hope that I have a great experience like others and have chosen the right one ...
So easy to set up a great policy! Extremely friendly service with staff that have actually travelled and understand what you need. Excellent, honest advice and no being put on hold or option menus to go through!
I just started my policy with True Traveller, and so far my only experience has been chatting with them to find out all the details I needed to know before signing the deal. Great service, all my questions answered promptly and straight to the point.
Will review again if I have to make a claim, but hopefully I won't need to.
Found True Traveller on the internet. Could not believe the premium being quoted so contacted them by telephone for confirmation. The person I got could not have been more helpful, answered all my queries and as it was the best quote I had I went with them.
I bought the insurance the night before I traveled. It was easy to buy. However I believe it was twice the price of what I could have got it for had I had more time to shop around. Purchased it for 4000m mountain trek
I am going away for a adventure trip later this year and needed a good insurance to cover me on many high risk activities such as hiking to Everest base camp.
I found the true traveller web sight and found it really easy to get a very good quote but thought it was to good to be true, so I called up and spoke to a very helpful dude called Tim who had experience in some of the things I want to do. He sorted out everything I needed over the phone and in minutes I was insured.
The True Traveller Insurance site is easy and comprehensive. Used it twice this year for high altitude treks and it is quite plain about what is and isn't covered. Not made any claims (thankfully) so cannot comment on that. Certainly recommend them.
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