When I first came upon this site, I really liked it as I thought I was getting honest opinions of shopping sites. I even posted a couple of reviews of companies I had bought from and after reading comments about companies I was thinking of buying from changed my mind about them and tried another company which had good reviews. So far so good. That is until I bought furniture from oakfurnitureland.co.uk and received below par furniture, I posted a review which was removed, I received an email from trustpilot asking me to verify I actually had dealings with the company as the company could not verify I was a customer from the information on the trustpilot website. I sent trustpilot my receipt to prove I was a genuine customer but almost two weeks later my review is still not showing. On scrolling down the reviews of this company I noticed they had excellent reviews but a lot of reviews had been removed and were being investigated, I assume they were giving negative feedback like myself. What is the point of ths site if the company who gives bad service or sells rubbish stuff can get the reviews removed? Starting to think this might not be a site I can trust.
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At the moment however we are experiencing an abnormally high load of support tickets - thus creating a backlog of handling your requests and inquiries. Unfortunately this can mean a longer response time.
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