Trustpilot reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I can't log in to send review!

I did a hostel booking using hostelbookers.com.

I wished to send a review of my booking experience through Trustpilot. I spent over 45 minutes to log in with correct email address and password. It says that there is no such email.........and it is my primary email address! I have given up.
    Trustpilot
    TrustScore 6.1 / 10
    1,017 Reviews

    Reply from Trustpilot

    Hi Narenda,

    Thanks for your review. I'm sorry to hear that you had problems reviewing the specific company.

    The company you tried to review has chosen to use an order-id filter. They use that to ensure that they only get reviews from people who actually bought something from them. Look at your order confirmation from the company and enter the order-id when asked for on the review page.

    The company must inform customers about how to find or retrieve their order-id, so if it does not work, please contact us at support@trustpilot.com and we'll help you out.

    Thanks,
    Joakim Ditlev
    Trustpilot
    Comment (?)