TrustPilot is not unbiased
found useful by 4 people
Following on from reviewing a company TrustPilot contacted me saying my negative review of said company was in breach of their guidelines. I edited by review to bring it inline and it went live. It was taken down again immediately and I was asked to provide evidence to my purchase. I sent an invoice I had from the company and imagined I would see my review live again. This is not the case. I'm now being questioned on what I purchased, as if that is relevant whether I bought a chair or a table! The important point is that I have complied with every single guideline and my review is still not visable. I find this completely unacceptable and certainly not unbiased as they should be.