Negative reviews by me and several others of a window company and its sister company have all been erased.
The complaints against that company were very serious. They included poor quality workmanship, bad service, poor products, zero communication. In my case, it also included fraudulent credit card use.
My review and all other reviews were removed.
This company is a real problem for consumers. They need to know what they are getting themselves into.
All the reviews were removed by Trust pilot without an investigation. My complaints to Trust pilot were answered but no explanation could be given as to why they were taken off and why no contact was made with me about it.
To be clear. ALL negative reviews were removed for two companies. There were about 8 or 9 in all.
My conclusion is that Trust Pilot is not a reliable forum for consumer protection in the least.
Trustpilot makes its money from the online websites not the reviewers with the result there is no option to only look at bad reviews nor even sort reviews; you are stuck with most recent first. They tell me that more recent reviews are the most relevant but what is does mean is my bad review will soon slip off the screen and hopefully (from the vendor website point of view) will never be seen again. This severely limits the usefulness of Trustpilot as far as I am concerned - when a company doesn't get 10/10 I want to know why, I'm big enough and ugly enough to make up my own mind about what is behind the negative reviews but I don't want wade through pages and pages of 5* reviews looking for the bad reviews.
Having said that two emails I sent were answered quickly and politely.
I find it amusing that the people who actually run this site, have such a low score. You would think they would be 10/10 and 5 stars.
However, looking through the people who give it 1 or 2 stars are a) businesses who don't use it complaining that they've had a bad review or b) customers who have given a bad review to another company and seen it disappear and c) people who don't believe the reviews are legitimate.
For those in a) Grow Up. If you have had a bad review, change the way you do business. If you think the review is unfounded or maybe it's just a competitor of yours slagging you off, report it to TrustPilot and they temporarily remove it, check it out, and if it is a legitimate review they put it back, and if it's a fake review, it'll stay off the site.
For b) Just read the answer to a)!
For c) Well you can report a review as well! Generally though, the worse the language and spelling is, the more likely it's probably legitimate.
So, all in all, I think it's good as TrustPilot themselves have such a bad score! To be honest, if I were them I'd remove some of their reviews as they're plainly just from angry people who have nothing better to do (like me ;)). I did a review from the people I got my new Tumble Dryer from, and gave them 5 stars. I wonder if anyone slagged off my review as being fake.
Let me check!
Brittany Hutchings found this review useful
It is trite knowledge that dissatisfied customers are in percentage terms far more vocal than satisfied customers, except it would seem when it comes to the reviews on Trustpilot! The figures against many of the businesses listed are simply not credible, especially those where 5 star ratings far outnumber 1 star ratings, but if you do not accept that just look how bad ratings are very quickly swamped by 5 star ratings with reviews from 'first time' posters. Just not credible.
You might want to check where dublin, limerick and tullamore is they not in GB (see peoples location for this) http://www.trustpilot.co.uk/review/www.pixmania.ie
Quite simply the worst customer service I have experienced in my position as Business Development Manager for www.outdoorkit.co.uk. You only need to look at how many 1 Star reviews they have to understand just how hypocritical this company is; they offer the chance to rate other companies service and yet offer a woeful service themselves. They are not remotely interested in fairness, and even try to wash their hands of it in their T's & C's!!!
I have contested a TOTALLY unjust review twice, and both times it has been re-posted despite all the supporting materials being provided by myself, including all email trails to and from the "customer" (who used a fake name and has also described every part of the process incorrectly). The second time I contested it I requested a phonecall from someone, but never even got an email. Ironically our renewal was due in the middle of this process, so our "account manager" was more than happy to take our money for another year but "does not deal with reviews". Useless.
Disappointed, under valued, angry... Trustpilot fill us ALL here with more than just these 3 emotions but I am sick of talking about them now. The icing on the cake will be when they remove this review for some reason or another. BE WARNED.
I spent ages wrting an EXACT account of terrible service I received from a company, within 10 minutes of writing the 1 star review it was removed and during the evening a flurry of new users all wrote 5 star reviews with a couple of lines of text, which are obviously fake.
What a complete waste of time (and money if you're having to pay for this).
All truspilot has managed to do is allow the worst businesses to make out they are 5 star super good companies by removing genuine reviews and allowing fakes to be added.
I guess that's what you get when you pay a company to publish reviews.
Having written a review and seen it disappear I now understand what is going on, any website using Truspilot is doing it because of the amount poor reviews it is trying to deflect and hide, it is a tool being paid for to try and give a fake impression, in no way does it reflect the true quality of the business and is therefore useless.
From now on I will definitely change my shopping habits to try and use websites that DO NOT use Trustpilot.
As a company you have to pay in order to get info about who's rating you, which is completely unfair. Trustpilot's business methods are pretty close to common extortion, and has in my opinion zero credibility.
Also the forced use of Facebook validation is completely ridiculous - as someone with basic email access I've noticed that I'm logged out all the time now as if they're trying to force me to connect via Facebook. That's not going to happen. And as consumer programmes have shown, FB validation doesn't mean anything - companies can still buy fake reviews and Trustpilot's staff are not doing anything about it. It's a complete joke.
The review was easy and quick, but then a password was requested and I was told it was wrong! I haven't used the site before so am confused. Not good for a review site! I had to use facebook, and I don't like to leave info like that.
B found this review useful
Trist at trustpilots engelske side sletter kritikse indlæg, der blot advarer mod et svindelfirma
Cap Dawgson found this review useful
So Trustpilot called us up and decided that it would be a good idea to pay them £70.00 a month for them to call all of our customers so they could review our service, and so that we could respond if we were given a bad review.
If you don't pay them, they won't let you respond to give your side of the story, which doesn't sound very fair to me.
It's well documented that a large chunk of their reviews are made up anyway.
In my opinion, they are trying to extort money from companies in order for them to be able to give you a right to reply - that's not democratic or fair in any way. If one side has a voice and doesn't have to pay, why should the other be disadvantged?
I would steer clear of this website as there is no way to tell if the review is true or not.
I complained to Trustpilot about a company from which I had dreadful service. In nine months they had acquired a rating of 3.7. Then within 48 hours, and a flurry of fantastic reviews, that increased to 7.5. Trustpilot have done nothing about it but now tell me they will investigate these reviews if I can prove that they are fake. Is it really my job to 'prove' that they are fake? How would I go about that? I will in future neither rely upon nor even use Trustpilot.
Submited a review for a company and was just about to do another, however, it seems my first review has been removed? The company seem to have lots "under review" .
Can't see much point in submitting honest reviews if they are removed should the company be unhappy with whats said.
First and last time.
You are not to be trusted i submitted an honest review about direct sight and when attempting to edit what should happen WHOOPS SOMETHING WENT WRONG..........
Trustpilot is set up to review other companies. It allows us to highlight customer service and/or product standards. You would think then, that Trustpilot would be a half decent company itself. Not from what I can see!
Wrote my first review and got a comment back from the company. But alas! There is NOWHERE to reply to the comment!! The only way it looked like it could be done was by editing my original comment which would make my comment not make sense - How stupid is that?!
I contacted Trustpilot incase I was missing something and mentioned that I didn't think editing a comment was a good idea as it wouldn't make sense. And I got this reply:
We do suggest that you update your review if you want to respond to their comments or write a comment beneath the review.
I have worked in customer service for a long time, and no way would I have responded to a query like this.
Very disappointing Trustpilot.
I wrote an accurate review of a company I'd done business with which was subsequently deemed to be in violation ! There are a lot of such messages removed for "violation" and the only reviews remaining are good ones !
To have some credibility you need to stop removing all the bad reviews which are factually correct - otherwise it ain't much of an impartial review site - more a mutual admiration society !
If you want a customer to post a review now, and dont pay for Trust Pilot, then that customer must pre-register or be prepared to use their Facebook account. Many of my customers are not happy to do this, so may have to look at dropping Trust Pilot as a preferred review site.
Its not that it is expensive, but I dont like being held to ransom. To make it hard for customers to place a review really goes against what I feel a review site should be doing.
Please make it easier for customers to post reviews and then maybe I would be happy to sign up for additonal services.
Yesterday I reviewed a company and I would swear that everything in it was accurate and I could have added more but refrained. The said company obviously took umbridge because I wasn't saying how wonderful they were . But it is considered to be in violation . How can the truth be a violation !!! I am at a loss to understand
I love the system that can let me see what people say they even review there self and you can see it true as they talk to the people and give feedback. It good to see the feedback as well as the reviews and you can see the company cares about what you say and act on it :-)
It gets to the point, allows you to say what you like or dislike about a business, however it's largely ignored by those businesses.
I have read with interest the amount of people slating Trust Pilot for allowing FAKE REVIEWS. The answer from Trust Pilot seems to be the same everytime.
I have just looked at a companies profile who only fit their products in England (not even the whole of the UK). They previously have had serious negative feedback, and still do on genuine review sites. All of a sudden they are amazing (according to the new reviews)???
On closer inspection virtually all of the latest "amazing" reviews are from profiles (I wont say people as they obviously aren't) who are based in the USA?
Come on Trust Pilot get real. You are helping / allowing the worst in each industry portray a false image. Which hurts the credibility of the internet as a whole.
As my grandma used to say "Don't trust anyone who says 'Trust Me' "
Trust Pilot? Not me, my grandma told me not too.
see my review for cashmyphone for full details. I used the reviews here to make a decision as a result of which I lost money!!
Whats the point in having reviews if they are fake and made up. Trustpilot need to do more to stop fake reviews!!
I shall no longer be relying on any reviews on here to make my decisions.
Why would your site not let me edit the email address for the company I reviewed, Why would it assume the email address was firstname.lastname@example.org just because the company is called NEP Why would any web author make assumptions like that......
Also why not a link for the companies web site as well.
Why cant I rank companies by location, reverse review rating, etc
Methinks you need to review your own product.....
Having read these reviews for trustpilot.co.uk, At least you have the cahonas to review yourself, but the main flaw of fake reviews does not seem to be answered. It is too easy to screw with a companies rating both positively and negatively.
(am not looking for an answer, this is just feedback for you)
James Smith found this review useful
My wife recently reviewed a Danish A-kasse on Trustpilot on the basis of a slow and prolonged decision making process. Needless to say it was not a favorable review as it has to date taken almost 8 months to get a resolution on my case. Non-transparent rules and regulations coupled with a communications debacle continues to roll on into the ninth month.
However, complaint aside, the review and the exposure that Trustpilot engenders caused that same A-kasse to contact us directly and start a dialog, resulting in a meeting I was previously denied, and causing them to review information they had negligently never previously asked for.
Trustpilot has, in my case, forced the hand of the A-kasse to review its member claim process, review their internal communications policy and to be more transparent about the regulations that govern member claims.
It's good to talk. Thanks Trustpilot.
Reddy found this review useful
We have several online businesses. We sell between 10,000 and 15,000 products per month. Approximately 99.98% of our customers are satisfied, although the other 0.02% are dissatisfied.
Almost all of our dissatisfied customers write a negative review on Trustpilot. The figures show that only 1 happy customer out of 80,000 happy customers, will actually leave a review and positive feedback for us on Trustpilot.
Trustpilot, therefore does not reflect a genuine percentage of negative feedback against the number of satisfied customers. Hence, Trustpilot does not give a full and accurate picture of the company being reviewed.
I have purchased millions of items both for my personal use and for business. I have never left a positive feedback on Trustpilot. I have however, left 1 negative comment and that is regarding Trustpilot. I am incredibly annoyed with Trustpilot, this negative feedback sums up this review site ; annoyed people will take time out to write a negative review.
For example, I have reviewed the feedback for yodel.co.uk on Trustpilot. Trustpilot review Yodel couriers as 1star, "very low" with a total of circa 1500 reviews, circa 1350 are 1 star rating and the other 150 make up the other ratings. However, there is no mention that there was circa 200 million parcels safely delivered last year, so what happened to the other 199,998,500 customers and their feedback experiences? 1350 negative feedback against 200 million delivery should not deserve a "very low" feedback as Yodel is working on a circa 99.99935% satisfaction, that's 1 unhappy customer for every 148,000 safe delivery, Surely thats unfair to give Yodel "very low"
Who's got time to leave feedback for everything you purchase that you're happy with? You only take time out to complain!
To sum it up; Trustpilot does not reflect an accurate picture where customer feedback is concerned. eBay feedback is probably the most genuine feedback that is out there, because, at least 50% of eBay users leave feedback whether it be positive or negative.
Allows unscrupulous customers to lie & blackmail - diabolical company. Despite giving evidense, Trustpilot still do nothing. Legal proceedings instigated. However, not many people bother using it.
Easy to see why.
I managed to write about five reviews the first time without a problem.There is nothing wrong with my computer but ever since I click on the REVIEW button for various companies it just states DONE.The response to my emails to support endlessly states `Can you copy and paste the URLS in to an email and send it to us?
Having signed up for Trustpilot for my website, I decided not to continue with the paid for service (£800 per month).
All was running well and was getting some good reviews of our service, as would be expected as we offer a great product.
However, having received a couple of negative reviews about our service (which were totally untrue and looked as though they were written by a competitor) I decided to try and comment on them as a company. No such luck as Trustpilot told me my username + password were incorrect. I thought I must have forgotten my password, but it turns out the email address I signed up with wasn't recognised. After about a week of contacting Trustpilot support and trying to convince them that I own the company that I own, finally they told me that the email address I signed up with was "donotallowaccess@xxxxx" - well obviously I would never have signed up with such an email address!! Now because this email address doesn't "go anywhere" , I can't use the "forgot password" link either.
Clearly because I have refused to pay the £800 per month fee, they have prevented me access to the site, and I am now unable to defend my company against some blatantly untrue reviews.
Be warned - if you don't pay Trustpilot a ridiculous amount of money, they were bar access to your company and leave you TOTALLY UNABLE TO DEFEND YOURSELF AGAINST FALSE REVIEWS.
This is nothing short of being a total SCAM. Had I have known this, I would never have signed up with trust pilot in the first place, I just wanted my customers the freedom to express themselves, turns out it was the worst decision I ever made.
DO NOT SIGN UP WITH TRUSTPILOT.
We have found Trustpilot to be good for our clients, both new and existing. New clients can read existing reviews, and old clients can place reviews which helps us improve.
We have not experienced any issues with negative false reviews, all the reviews we have had posted have been real.
So they get top marks from me.
Tobias Malmo found this review useful
Trustpilot need to look at the internal policies they have going on here. They are deleting real reviews and leaving fake reviews live only when it suits their own feedback score.
The whole reviewing system they have is very unfair and is very easy to bypass and post fake reviews.
Trustpilot is playing very unfair. It has banned reviews from a company I work for - canvasdezign.
It has left 2 reviews online that are both fake.
They are making it very difficult for us to increase or even decrease our profile.
Either start allowing reviews or remove the fake reviews that are visible.
It is totally unfair.
I'm new to this game, but I love the idea that businesses can get feedback in an open environment to help them improve what they do for customers. Negative points? Maybe a little too ADDICTIVE. I just there with the Banzi screen up and I can churn out reviews soo quickly - I'm worried I'll run out of businesses I have a strong opinion about soon!
I never wanted to be on here. I accepted the chance to review another company, the implications were not clear. Soon I started getting unsolicited email alerts from trust pilot. It seems that the default setting for the automatically created account is "yes, please send me lots of spam...".
James Smith found this review useful
I have been using Trustpilot for a few months now and although it isn't perfect I do think it is a far better and bigger review site than most .
People rightly are sceptical about giving their personal details out via a Facebook login ; however this makes the authenticity of reviews far better for me . Yes , you could create a fake facebook account , but who would go through all that trouble when there are review sites out there that let's you leave anonymous reviews .
I am not a business owner yet , but I have found that there were some pretty unreasonable reviews on Trustpilot too , some which some companies perhaps haven't reported yet , but that I did . This helps to self regulate the site and keep the reviews more authentic .
Where I do think Trustpilot could improve is their categories section . I have many a time searched for a coach company under their travel categories , only to come up empty handed . What I was looking for was the highest rated coach company , not a specific name .
Companies who complain that Trustpilot is making money have double standards as I am sure that their aim is to make money too . The money they generate pays a few people's salaries and possibly keeps their employees from claiming on an already burdened benefit system amongst other things .
Keep up the good work
All these bad reviews of trustpilot are pathetic. Trustpilot allows the general public to have a voice on what they think about other companies and their trading. I have wrote reviews about mobiles.co.uk and Yodel, both not great companys if i may say.
The reason for the negative reviews is because companies that are s**t are getting s**t press on this site and they can't be bothered to book their ideas up. IF YOUR COMPANY GIVES NEGATIVE REVIEWS FROM CUSTOMERS, SORT IT OUT AND DEAL WITH IT, DON'T COMPLAIN BECAUSE TRUSTPILOT IS TELLING THE TRUTH.
What Trustpilot is doing is moral practise. They're stopping potential customers getting scammed/ripped off and helping companys improve their customer service
Never new this site existed until I received tickets via Double8 and enclosed was a request to review them via the Trustpilot site. Scrolling down, saw that I could review Trustpilot itself. This is a really excellent way to add your own reviews and see what other people think. The site is very well laid out, it's easy to use and log in and is somewhere I will be returning to on a regular basis if I am going to use a new provider/supplier. Great site.
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