I've found the service from Trustpilot to be really efficient from the start. The account management has been consistently good too, with regular contact to remind me about features we're not using yet.
Andrew C. Whittaker found this review useful
Our companies experience with Trustpilot had been fantastic. From the off nothing was too much trouble, the assigning of a dedicated support person is a nice touch and makes it easier to get things set up properly.
In terms of product Trustpilot does exactly what it says on the tin very, very well. The automated process is easy to get to grips with. We have collected so many fantastic reviews that we are now leaders in our sector!
No complaints. They do exactly what they say they will do. Very happy with the service and the support that goes with it. Everyone ive spoken to has gone the extra mile to help. Keep up the good work!
I would recommend this company anytime, the service is superb!
I filled in a review of Trustpilot and came up as 'Anna Simperin' from the USA. Which is funny, as I'm Steve from the UK. All of this seems to make me think Trustpilot should have the word 'trust' removed from its title under the Trade Descriptions Act. I think I'll be avoiding all emails from this bunch of chancers in the future. Very dodgy.
We worked hard to send out email invitations for our customers past and present to leave reviews about their experience with us. TrustPilot then called us to sign up for their paid service and we declined because we used another review company at the present. 1 week later.. the handful of reviews we had on TrustPilot were all taken down. Very disappointing.
Wish I had viewed TrustPilot first before I purchased my glasses from Select Specs but will use TrustPilot in the future. TrustPilot should have the site so you can go straight to bad reviews aswell as the good to save scrolling throught all the reviews just to see the bad so a customer can decide easier to buy or not. Today I had to go throught 3500 reviews to see all the bad from SelectSpecs. live and learn thanks Dennis
I first noticed Trustpilot after being asked to thumbs up a service from someone by e-mail. I like this sort of site as it gives businesses chance to reply - unlike some sites. I have been a Review Centre Reviewer for many years, and like this too. (I'm not expecting Trustpilot to edit that last sentence out).
The problem with internet Reviews are twofold - malicious on the one hand and of course, user manipulated on the other. The appalling site pi**ed consumer dot com is an example of malicious garbage on the web and needs taking down! Perhaps Trustpilot may act against these people in the course of time (?) Yes, as long as Trustpilot remains fair and alert to both consumers and businesses then 5 Stars by me.
All this needs is integration with the actual sites...
I.E - There needs to be a button on online retailers homepages for viewing the reviews left on their sites.
Hope someone at trustpilots reads that lol!
Tony G found this review useful
Why is it when a vendor sends a review request through Trustpilot it creates a new account each time? Annoying!
mind you if your trying to embellish your user numbers, well done perfect setup!
not for me
Had to post my reply to TrustPilot reply here as pressing the comment button opens up a Facebook login??!??!!!! WHY!!!!
The problem I have is the process when a vendor sends a request for a review through Trustpilot by email, click the link to open a review form to fill, when you submit said review you have to tick box to accept terms and conditions and by doing so sets up a new user account every time?! why is there no option to attach the review to an existing account.?
I have submitted 4 reviews this way and each time it sets up a new account??
I then delete these additional accounts, which also deletes the review, which does not help yourselves, the vendor or me??
Why is there not an option to login to an existing account?
Manually trying to place a review is not an option because vendors tend to ask for information related to your individual order, I guess to help them identify the particular customer/order the review is related to, as the information is not always to hand this makes the whole process laborious and tedious!
Would love to be part of the community but at the moment the process does not work!?
Wow you guys make it really difficult to just post reviews and comments???
God forbid someone use a bad word in a review! It's horse poop that in today's culture that we can't use certain words or that some companies like Trust Pilot feel the need to shelter people from words they think may upset them.
Manipulation of reviews (1 star reluctantly)
We have developed a department within are business which does what Trust Pilot actually do (but with out the cost) however any good reviews are removed immediately and our customers are hounded for proof of purchase.
We are investigating this as they are manipulating their system because we wont pay for a service they are trying to sell us all the while damaging our brand,
Its hard enough to get clients to leave good feedback without review sites like these working against you.
We are taking this further
WE HAVE INSTRUCTED ALL OUR CUSTOMERS TO WHO GET THE SAME TREATMENT TO POST THIS REVIEW UNTIL RESSOLVED
RETWEETED TO 5500 FOLLOWERS!
Firstly, I'd like to address the issue of consumers believing that companies can simply demand that bad reviews are taken down. This is not the case.
In my experience as a trader using Trustpilot, the system they run is very honest. In fact I have struggled to have negative reviews removed even when they contained outright lies or even malicious comments against my staff. Whilst this annoyed me at the time it just goes to show that Trustpilot don't cave easily when it comes to such requests. As a result I'd rather try and tackle such reviews in the comments rather than resort to removing them and hope that potential customers can make up their own mind. Unfortunately this doesn't help with regards to our rating which takes a battering in such instances. Not ideal.
However Trustpilot seems to have gone a bit off the rails recently in terms of customer support. I had an issue recently for which all communications were ignored over a period of two months. I finally received a resolution with almost no apology, and no explanation for the delay. Interestingly they only resolved my issue when my account came up for renewal.
I really hope Trustpilot can sort their act out with regards to customer support as the service shows great promise.
Having had a very poor experience with an online motor factors I posted negative reviews on a couple of sites to share my abysmal experience. All went fine until I posted on Trustpilot. They removed my post and asked for a proof of transaction -which I duly did. Despite having the sellers invoice details they said they couldn't accept this as proof (seemingly because they expected an extra digit?!?). It was clear I had a transaction with the company but they never posted my negative review - whilst surprisingly every other one on Trustpilot was positive! I have heard of companies posting their own positive reviews and I was deeply suspicious of the views listing excellent service on Trustpilot - was I so unlucky? For balance I looked at the other review sites - which largely agreed with my negative viewpoint backing up my suspicions. How can Trustpilot be the only review site that has positive reviews - answer - they clearly don't allow negative ones!
I have been asked to leave a review by a company whose service I rate very highly. Unfortunately I cannot work out how to give my feedback via your website. I tried to log in but could not remember my password. I asked for a reminder and was given the usual complex combination to enter. When I did so I was advised that the page could not be found. Even when I went back to the original request I could only find a review I left some time ago. Also, I could not discover how to change the given password for one I'd be able to remember, so we seem to be going round in circles. I'm just going back to the company to leave a comment. This is not an easy service to work with.
Trustpilot is a great community watchdog for the online world. The internet is a wondrous place for buying goods easily that are difficult to obtain in the usual high street shops and stores, or more cheaply than, but is also a world to be treated with caution because a slick, glossy web page means nothing, but the trading experiences of other people with that company is priceless. To be able to see what other people think of the company you are about to give your credit card details to is a great asset, and any issues surrounding Trustpilot reviews or opinions are rapidly resolved.
Whilst TrustPilot were very helpful with initial setup, we have found the after sales support poor, and in fact almost non-existent.
Every day for the past week myself or a colleague has called the support line, and after keeping you on hold for a few minutes, an automated message instructs you that no agents are available, and to leave a voicemail. We have left a number of voicemails to no avail, we have had no email or phone contact to resolve a simple problem with our review invitations.
I did not want to have to resort to a negative review, however we are running out of ways to get this problem solved.
B found this review useful
The only way to "voice your opinion" is if you are prepared to login using a Facebook account. For some people this is not acceptable. For me, well I just had to post this review using a junk account. I suggest others start doing the same if you don't like the way companies are doing this.
Maybe I'm being unfair and it was just an off day, but a couple of weeks ago I had an awful experience with a company that had a very high Trustpilot rating and many positive reviews. Which seems pretty damn suspicious.
george found this review useful
I really don’t understand why companies require a Facebook account to sign up to a service. Let people use email or something, not everyone uses, likes or trusts Facebook. You’re cutting off a load of customers, devaluing your service.
Daniels Junk found this review useful
I used to go to trust pilot before any purchase. However after a terrible experience with a website I left a negative review that was within the rules and it was deleted as " a member of the public complained" ie the website owner. I left the review again and once again it was deleted within hours.
This service is completely pointless. If anything its dangerous to trust trustpilot when it can be so easily manipulated.
They decide what your review states and do their best to block negative reviews for certain companies. I suspect the ones who give trustpilot a back hander
I've been with Trustpilot for years now and my team works extremely hard to provide high levels of service to our clients which is reflected in the positive reviews we receive. We have had our Trustpilot reviews showing in Google Shopping results since the beginning of that time. They have disappeared from Google's results as of this weekend, so I contacted Trustpilot via phone, email and then Twitter this morning without any response. Tried ringing back 5 hours later and finally got through to someone who told me politely, but firmly to "Go and take it up with Google".
I'm pretty sure I'm not the only one this has happened to and I would have expected some background information and some better advice on how to handle this serious problem. Sending me to Google support when you know fine well that they will either sit on it for weeks/months (or not take any action at all) is totally unacceptable!
I now feel like going directly to "Google Places" review section for all my reviews in future, then I won't have to worry about the visibility of our 'hard earned reviews'.
This company is a joke, terrible service, gets everything wrong, do a review for them and they send you an email telling you you have used offensive language because they cant afford to have a human to check the reviews, they rely on robots and they apparently do not know good English from bad. Avoid Trustpilot!
To reply as a company, please log in to your business account.