Can't fault this company in anyway. USE it don't lose it.
From the evidence that I can see, they will effectively remove negative reviews. Great if you are a company paying them to gather opinions on your service. It would appear to me that this is not so good form the consumers point of view to trust that what has been written on this site represents the spectrum of opinion. I am glad they brought this to my attention before I wasted my money on this service.
I love that you can review sites, a big thing since Amazon nor any other international site has that function.
Seems legit? Definitely.
Edit: On other parts, it seems that TrustPilot are quite useless at posting bad reviews by making it mekky to get them posted. Fix this TrustPilot and you will achive more trust! Cause you just lost some of mine.
I'm yet again dealing with the fallout from Trustpilot allowing customers to make false and incorrect reviews with no recourse. I have provided documentary evidence that the customer's allegations are incorrect as well as confirming that under UK consumer law his complaint should not be directed at us but someone else. Trustpilot refuse to acknowledge rules governed by UK law and allow someone to continue a crusade too try and damage our brand.
Duncan Beech found this review useful
I tried to write a bad review several days ago and it doesn't show up. It has taken me over a week to leave a bad review and I still can't see it anywhere.
TrustPilot are now asking for further verification
This is supposed to be impartial but as most things, it seems geared towards leaving good reviews rather than honest ones.
It's too easy to fake good reviews, or keep flagging legitimate reviews as "abusive" so nobody sees them. That makes the services meaningless and means TrustPilot can't really be trusted.
Johan found this review useful
Having posted constructive feedback on usage of the Trustpilot site on the 7th of October, this was blocked for a breach of the rules for referring to a rival review site which is way easier to use. Despite Trustpilot saying they were editing the review to remove the external reference, nothing happened until I sent a chase email on the 16th of October. Then the offending competitor name was removed and the review posted. I have never encountered such red tape for posting both my original supplier review and then for my review of Trustpilot. I will certainly not place a review nor use the Trustpilot supplier reviews as the red tape distorts the real time nature of reviews. The Facebook only login for the reviews seems nonsensical as they have Google log-ins on the main site. I am left speechless.
This is a great sight to find out the integrity of an online business. The standing rule is that if at least two thirds of the feedback is positive a person is more likely to purchase from that business. This gives an incentive on both ends of the purchase to create a trustworthy deliverance and response to insure a productive future. Trustpilot provides just this arena as a service for both customer and vender. My thanks to you all for your dedicated web sight.
This won't get published but what is the point of having a review site if the vast majority of reviews are fake?
Companies that you have never heard of are getting over 50 five star reviews per DAY!!!(only ever 1 or 2 lines) from reviewers who only ever have 1 and sometimes 2 reviews under their belt.
Its a joke - You simply are not looking at genuine reviews people!!!!!!
Andy found this review useful
Having used Trustpilot for both positive and negative reviews I believe it's a valuable online resource for people looking to find if a company is worth dealing with or not.
The site itself is clear and free of clutter and the search function seems to work very well, not something that can be said of a lot of sites.
I got a welcome e-mail in French! Geo-IP is great, but only if you use it wisely. Please note that the Flemish part of Belgium speaks Dutch (NL), and is highly offended when you just assume that you can address them in French (FR) , the language of the former oppressor in the south of the country. They also represent the largest part of the population and have the most money to spend. Nobody minds an English speaking company addressing them in English however.
Belgian 4-digit postal codes and language:
NL: 1500-1999, 2xxx, 3xxx, 8xxx, 9xxx (Flanders)
NL/FR mixed: 1000-1499 (Brussels)
FR: remaining postal codes (Wallonia)
Peculiar method of verifying someones ratings, they contact you by email a few weeks later after posting, letting you know that your review has been removed, UNLESS of course, I submit proof of purchase. HUH? The company I reviewed positively (Wix.com) offers a free service. I never the less, sent them a screenshot of the various upgrades I made on Wix, hoping my review will qualify to be part of this illustrious rating site.
There are far more efficient ways of "verifying" a users legitimacy. Hello.
Every other minute there is some `pop up' telling me how I SHOULD BE grading some thing or other ,,also the annoying phone calls !!!..now this is a much better , non imposing way to get some knowledge from some one .. SO who is the clever clogs who thought this up?..WELL DONE...this form of response is non-abrasive., and a bit of pleasure to say, Well done , OR NOT , as the case maybe..
Good Luck You'all. NIce One !!!
I am on dispute with Better Bathrooms therefore told them I was going to review them. Asked for my ID number which they provided and wrote my GENUINE review (have photos to prove it!!) for it to be removed as false.
Are you in cahoots with this appalling business???
When firms ask for reviews of products purchased, they frequently only publish those that are favourable to the firm concerned. It is quite a change to find one that publishes reviews whether or not they are favourable or someone has had an unfortunate experience with one. Trustpilot has brought the reviewing of products to a standard that can be trusted to relay the dealings people have had with a firm, be it good, not so good or bad. Anyone who has had Trustpilot as their reviewer is tops for my list of firms to deal with online shopping.
I dont find it funny when you tell me vitamin B is good for the memory just because i forgot my password due to not using the site that much. I have my nan very ill in hospital and ive just started a new job.I found the time to do a review considering. I found your comments rude and inappropriate.
putting it in a box and shipping is exactly that,,,customer service comes into play when there is a problem with order otherwise it is billing and shipping C/S only gets involved if there is a mistake or failure of part ,,both of which are company responsibility,, so Trust pilot please unlearn how to lie acceptably and own the fact that customer service begins with the customer and product ,not billing and shipping, as an american i have freedom of speech and can use it to your benefit or detriment depending on how you treat me in your C/S,,,,,,,,,,,,,,,,,,,,,hmmmm allan wright or clair, who are you really? you have missed the point::::: YOU ASKED ME FOR A REVIEW, IT WAS HONEST AND UNBIASED AND COMPLETE.. AND YOU FORGOT THE GOLDEN RULE """THE CUSTOMER IS ALWAYS RIGHT"""" IT IS THE CUSTOMERS CASH THAT KEEPS A BUSINESS ALIVE, IF YOU DISAGREE WITH THAT SIMPLE PRINCIPLE THEN YOU, AS YOU HAVE SHOWN ,HAVE POOR RELATIONS SKILLS,,,,,also it was not a review of the product it was statement of fact as an example to not ask too soon about C/S, hmmm my pc interface gave me great service while order was placed ,but other than that there is no way to call the company to ask questions, and have no way of knowing if iI will be able to reach their C/S if needed ,,,,,,,, now after the harassment I have received because you-- tp-- are afraid of my honesty you will be given reviews of unreliability unless you can demonstrate unbiased honesty and reliability in reviews by simply printing my review as written,,, I edited the single coarse word from it,;;;;,What is Trustpilot?
Trustpilot is a community which connects consumers with each other and with the companies they buy from. Share your opinions, be heard and shop with knowledge. With your input, online shopping gets easier by the minute. ;;;;;;; now, play nice kids, learn a lesson and be what you say. YOU ASKED FOR IT OWN IT!!!,, Kindly yours Will Saltekoff
p.s. yes I have saved copies of all of this to be used later as I choose
p.p.s. your next move upon review should have been to apologize to me for asking so soon and say hmm how about we ask at later date? simple huh? but to start telling me I am wrong????
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