So I buy a counterfeit product online and leave a bad review for the company. Within seconds the review has been reported and removed, I email trust pilot and after 2 days of wrangling and removing 'accusations' (the company were scamming me, and I happened to mention that) my review went back up. Not for long. Hours later it was removed again, yet more emails to trustpilot and it eventually comes back. Now a week or two later and it been reported YET AGIAN and been removed, am I expected to constantly battle to keep my review live?
To add to this the same company are constantly leaving themselves clearly fake reviews in a positive light.
So at the moment the system allows a fraudulent company to IMMIDIATELY remove bad reviews which take days or weeks, and sometimes never (judging by older reviews) for trustpilot to look and take action on. It also allows a company to constantly give itself good reviews. To trustpilots credit these are usually reported, but all the grey boxes that show they have been reported drown out the reviews that show the site up for what it is.
THE SYSTEM IS BROKEN. It doesn't work. Some kind of "this review was useful" ranking system is needed, and reviews need to be removed AFTER moderation, not before. If a company genuinely believes a review to be disingenuous they should have to contact your support team, this should not be up to your users.
You are the go to site on the internet for TRUST, you need to fix your system which allows blatant abuse.
Rubbish, Clearly Does Little to Stop Fake Reviews - the Chinese can and do employee people full time to write reviews. Hence dubious companies have lots of great reviews from people of who have only ever submitted ONE review - they are the hundreds that mask the genuine few and make TP worthless.
I couldn't have asked for better service. My product was easily sourced, a great price, arrived well packaged in a couple of days & did exactly what it said on the tin. I will definitely use Trustpilot again. Thank You.
I switched from [external reference] to TrustPilot. And instead of the number of reviews going up as I was told would happen, instead they dropped to 1/3 the level I had before. Since it was not performing well, I tried to work with support to figure out the problem. Support took days to get back to me on each issue and did not know the answer to other questions. After hours of my time and a couple weeks on the service I dropped it. Then was told I still had to pay for a years worth of service even though the service did not perform as advertised.
I have been watching this for a while now and the ultimate trust pilot own goal has provided a great deal of entertainment. I have this website, they blackmail companies into signing up to their service by letting users leave negative comments which are rarely true or accurate. They say they will never remove a companies profile or review unless it violates their policy in some way. Reading down through the reviews you may think that there is a disproportionate number which have been reported for policy violations and therefore have been removed. As I said I have been watching this for sometime, and I can honestly say that I can not see why anything removed would violate their policy. Next they will be removing their profile because it will be commercially damaging that the worlds ‘leading’ review website has one star on its own review page. Absolute hypocrisy, but don’t worry trust pilot, I HAVE SCREEN SHOTS!!
One of the odd things I found myself doing was searching for reviews of the reviewers... It was a strange experience. How many levels of trust does one need to descend to find an honest site/product review?--It might be a case of internet imitating life, but don't take my word for it.
Yes, you have to actually do your own homework and research.
For consistency of reviews Trustpilot appears to have done just so. I use Trustpilot as the litmus test to compare by. The reviews are both moderated and provide company interaction which offers a fair playground to gather an informed opinion.
I requested that a review I read be .. reviewed by Trustpilot - I stated quite clearly why the review needed to be double checked (inaccurate information in the review) and they had the audacity to email me to say they had checked it over and found no issues with it - when I pressed them in a response email they obviously re-checked their audit and found the review inaccurate. Perhaps this is just a one-off, but it does make you wonder how valuable a service like Trust Pilot really is; when inaccurate reviews can be left and when the support teams are obviously missing granular details - details which are important: vital you might say to a review website/system. Reviews, like this one, are important - but their importance should not be over exaggerated - they do not give a broad-scope, for instance, if you are happy with a product or service you rarely leave a review because you are 'happy'; In my experience only when I feel a company, service or product hasn't lived up to my expectations do I leave a negative or slightly negative review.
"Write as if you're speaking to a friend." it says... Well none of my friends would be offended by the word f-a-g. It's just an informal term for cigarette. They might take umbrance if I used it in the American slang context, but this isn't America (plus your site has a .co.uk suffix), and I was reviewing an electronic cigarette! I can understand you wanting to block outright profanity, but censoring a perfectly legitimate English word just because it has an offensive meaning in another part of the world is outright wrong. I suggest you use your filter to flag up *possibly* questionable words internally so a human can check the context, and only then censor it *IF* the word has been used in its offensive context. If it wasn't for that, I'd have given five stars. Please feel free to respond to me directly via email.
The sales member I spoke to three times now in the past month is extremely rude when I tell him I do not want to buy into his service. He keeps calling and hangs up when I say we are still not interested. Extremely rude and very annoying. There are lots of other companies doing this that have more weight with google which is what these services are for.
I realise that trustpilot makes its money from companies and not consumers, but my experience has been that the company can do anything it wants with apparent impunity.
I am talking about submitting vast numbers of false reviews as well as using the reporting function to report and continually re-report genuine reviews. (this renders them invisible for days on end).
Three times I have complained to trustpilot about this blatant abuse of their system only to recieve a standard email that they cannot comment on their investigation.
When I pointed out that the company in question had submitted over 90 reviews in the last 6 days alone, trustpilot did take down one review; mine!
I could go on.
Basically trustpilots whole system is so wide open to abuse and the ordinary consumer treated so poorly that consumers should get and share their advice elsewhere. Trustpilot is simply not on their side.
... Is a ton of negative reviews made by the users, then deleted by the firms - Demanding you've bought something from them... Leaving the 4 and 5 star ratings alone, because all those are appearantly plausible - right? Don't know about you guys n' girls, but I can smell a bad fish from a distance..
Happy to post reviews, and obviously | have done it before as my email was recognised, but my password was not recognised so an email was sent with a new one - obviously random letters and numbers. How do I reset the password to something sensible?!