Every other minute there is some `pop up' telling me how I SHOULD BE grading some thing or other ,,also the annoying phone calls !!!..now this is a much better , non imposing way to get some knowledge from some one .. SO who is the clever clogs who thought this up?..WELL DONE...this form of response is non-abrasive., and a bit of pleasure to say, Well done , OR NOT , as the case maybe..
Good Luck You'all. NIce One !!!
I am on dispute with Better Bathrooms therefore told them I was going to review them. Asked for my ID number which they provided and wrote my GENUINE review (have photos to prove it!!) for it to be removed as false.
Are you in cahoots with this appalling business???
When firms ask for reviews of products purchased, they frequently only publish those that are favourable to the firm concerned. It is quite a change to find one that publishes reviews whether or not they are favourable or someone has had an unfortunate experience with one. Trustpilot has brought the reviewing of products to a standard that can be trusted to relay the dealings people have had with a firm, be it good, not so good or bad. Anyone who has had Trustpilot as their reviewer is tops for my list of firms to deal with online shopping.
I dont find it funny when you tell me vitamin B is good for the memory just because i forgot my password due to not using the site that much. I have my nan very ill in hospital and ive just started a new job.I found the time to do a review considering. I found your comments rude and inappropriate.
putting it in a box and shipping is exactly that,,,customer service comes into play when there is a problem with order otherwise it is billing and shipping C/S only gets involved if there is a mistake or failure of part ,,both of which are company responsibility,, so Trust pilot please unlearn how to lie acceptably and own the fact that customer service begins with the customer and product ,not billing and shipping, as an american i have freedom of speech and can use it to your benefit or detriment depending on how you treat me in your C/S,,,,,,,,,,,,,,,,,,,,,hmmmm allan wright or clair, who are you really? you have missed the point::::: YOU ASKED ME FOR A REVIEW, IT WAS HONEST AND UNBIASED AND COMPLETE.. AND YOU FORGOT THE GOLDEN RULE """THE CUSTOMER IS ALWAYS RIGHT"""" IT IS THE CUSTOMERS CASH THAT KEEPS A BUSINESS ALIVE, IF YOU DISAGREE WITH THAT SIMPLE PRINCIPLE THEN YOU, AS YOU HAVE SHOWN ,HAVE POOR RELATIONS SKILLS,,,,,also it was not a review of the product it was statement of fact as an example to not ask too soon about C/S, hmmm my pc interface gave me great service while order was placed ,but other than that there is no way to call the company to ask questions, and have no way of knowing if iI will be able to reach their C/S if needed ,,,,,,,, now after the harassment I have received because you-- tp-- are afraid of my honesty you will be given reviews of unreliability unless you can demonstrate unbiased honesty and reliability in reviews by simply printing my review as written,,, I edited the single coarse word from it,;;;;,What is Trustpilot?
Trustpilot is a community which connects consumers with each other and with the companies they buy from. Share your opinions, be heard and shop with knowledge. With your input, online shopping gets easier by the minute. ;;;;;;; now, play nice kids, learn a lesson and be what you say. YOU ASKED FOR IT OWN IT!!!,, Kindly yours Will Saltekoff
p.s. yes I have saved copies of all of this to be used later as I choose
p.p.s. your next move upon review should have been to apologize to me for asking so soon and say hmm how about we ask at later date? simple huh? but to start telling me I am wrong????
Love it. I've always wondered about reviews on Amazon, Light-In-The-Box and Great Schools or Rate My Professors. I swear I can tell when favorable reviews are an inside-job - especially when the punctuation, sentence structure, grammar, and spelling are the same across the 5-star reviews.
I reviewed the company I had relationship with to show that I liked their business. I did not intend to have an unwanted relationship with Trustpilot. Please UNSUBSCRIBE me from your emails and I promise never to review another business again! I also intend on calling the company I reviewed and sharing my feelings with them.
Nice to see my reviews are posted straight away, I just hope they are encouraging people to shop/avoid the right places!
Very angry that you can only create an account via facebook though and conveniently I cannot remove my photograph or sign in with my email address. I'd urgently like my photograph removed.
To place a review I registered. Unfortunately there was no way to update my profile or log out so I mailed to custum-support. They answered promptly (and in my own language) but stated that my profile was registered through Facebook. I don't even use Facebook!! I tried to explain but they had no idea what I was talking about so I got replies that got me nowhere. No more placing reviews through Trustpilot for me!
PS after a few more emails this problem will be solve (i hope :))
Need to review their review policy. I wrote a review that included a word which is fine in Britain but obviously gets flagged up in the U.S. as something different, or at least, not having the same double meaning it can have in Britain. I waited 3 days and the review had still not been ok'd so I wrote a new one avoiding anything that could be misinterpreted as unsavoury. That has now been taken down too!? Either they are a) extremely slow in reviewing data, b) I have made a totally unwitting cultural blunder or c) the electronic cigarette company I reviewed has ways of pulling the strings on unfavourable reviews. Interestingly I only gave this company one star and was the first to review them yet it appeared as 3 stars on the rating chart!!? How does that work? I'll be interested to see if this review stays the course too! Apart for that trustpilot seems a good site to get a feel for companies though I have to bear in mind more people take the time to complain than praise which could affect some scores.
Thank you TrustPilot
I reviewed a supplier, and they responded. OK they didn't do what they said, but they did finaly send the goods. What would be good would be the ability to respond to their reply, and to change by rating of the supplier in this case from 1* to 2*.
But a good service from trustpilot
gail regan found this review useful
First of all you can only log in with a Facebook account? what is that about? when there are many of us slowly eliminating facebook from our lives, besides that what about the endless amounts of Fake Promotional Profiles as i like to call them,
Fake accounts that are used to promote websites? These are then used to rate companies? dont sound right to me.
But my actual complaint about trust pilot is that you cannot tell the truth! By telling the truth in your review it WILL BE REMOVED!
I have a very genuine case against a very big website yet soon as I rate it 1/5 and give an honest opinion based on my many years experience with the company it is removed and I am sent an email from trust pilot asking why i have made this review. WHAT? It s in the review trust pilot! ! ! ! ! The review explains why I made the review surely?
The worst part is every one else can make a review with out the need for trust pilot to take it down ask to change then send an email asking why you made it.
ITS A REVIEW SITE ISN'T IT? Its an honest review yet you have taken it down and wont let me re-post or post another review about this company?
Corruption! Corruption! Corruption! ! !Who knows.
Frank Adswalluk Young found this review useful
I just called in asking for information on pricing plans and the American woman couldn't get me off the phone quick enough. When the first person, [name], picked up, he picked up on someone elses phone; "Hello [name] phone, [Name] speaking", so was unable to deal with me and was rustling the phone around unprofessionally. I was then passed to an abrupt woman who wanted to "cut the call short" as she also was "on someone else phone and had a meeting to get to". She didn't disagree with me when I stated "I understand I'm not important" and she proceeded to say "yes, goodbye". I am upset with the lack of care and it worries me how these guys seem to be on other peoples phones and picking up calls without having the time to speak with their customers. I have no doubt they'll leave a reply saying how wrong I am and how good they are, but it's rubbish. They sound professional on the phone, have no manners (the voicemail left by [name] was "yeah hi erm..." and generally seem like an exceptionally poor organisation. This is of course my opinion only.
I would like to add that these people have now emailed me stating they refuse for their staff to be named and have edited it and furthermore find the word I used to describe the organisation, "coarse". To this I'd say; "get out a little more love. If you think moderate language that can be said on day time American TV "coarse", then you clearly don't socialise." But of course, they won't speak with me regarding this.
Oh and by the way, they DO allow names of employees in the reviews, cause I've got a handful here with FULL employee names on reviews. Just cause this review isn't positive on the POOR business, doesn't mean they can moderate my free speech. But yet they tried. Poor, poor business skills.
This is my review.
I wrote a review in July and am still constantly receiving emails from Trustpilot saying your ticket is deemed resolved. I was asked for proof of purchase from Trustpilot to verify my purchase which I have supplied on more than one occasion. My review kept getting removed from the site then I would get this email again saying it has been resolved and I could view it again. I have also had an email a good few weeks back from them apologising for asking me for the information more than once but still I receive emails about every other day. I had a reply 3 days ago from the company I originally reviewed so I thought that would be the end of it but no, still get annoying emails from Trustpilot. I will think twice before I review another company with them.
The idea of a site to enter reviews is good, but I think it might lend some peace of mind if the registration and log-in pages were secure (https). Also, no suggestions or allowances were made for maintaining online anonymity. It is reasonable to be expected to provide one's full name, but I was surprised upon registering that there was no follow-up page to allow selection of a user name, to avoid posting my full name. Unless that changes, I am highly unlikely to use this site much.
Jack Castle-Jones found this review useful
no chance to put an alias name if you want to be anon. but it would be nice to have that AND put in a code or order no. so the person being reviewed knows who it is, but jo public don't. And my photo was put on there when i didn't want it to be. I didn't know how to delete it as it's attached to my facebook account, which i didn't realise at the time as was signed in already to it , which is n't always a good thing to use. perhaps this can be altered.
otherwise a great idea for companies.
Jack Castle-Jones found this review useful
6 days on and still nothing......
I wonder if I will ever get a response to my questions below.
Meanwhile back at the ranch............ disgraceful company still has MY money in THEIR account and the longer this goes on the further away goes the negative feedback.
This is intended as a platform for feedback, not a mediation service so perhaps Trustpilot should come down from their high horse and act accordingly. I am left in little doubt as to where Trustpilot's allegiances lie.
PS - You don't half make it difficult for those who dare not have a Facebook account to post on here - would there be a reason for that? I am somewhat tempted to find myself a feedback forum to complain about Trustpilot's discrimination towards minority groups.
Responding to Trustpilot's response to me below....
You did not inform me my feedback had been removed nor have you addressed my query regarding this here. To say infringing guidelines tells me nothing..... what guidelines? I did not post any names, I did not post a personal attack - I merely told a story of my dealings with this company. Re your comment about seeing who reported it - that appears to have changed from the "company" to "a Trustpilot user" so what's that all about? 3 people post negative feedback within a matter of days and all 3 are removed at the same time so that tells me all I need to know about who removed them and why. When you reinstate the feedback does it get moved back to the top of the pile?
I left honest feedback only to find it removed at the company's request with no explanation offered to me other than the message I see because I happened to look - a message telling me Trustpilot are investigating but how can you investigate without speaking to me? No mention of how long this will take either. I see other negative feedback has also been removed at this company's request which all but proves their only interest in negative feedback is having it removed rather than actively improving customer relations. They put in the effort to have it removed within a couple of hours rather than respond to customers in an entire month and Trustpilot complies with no consideration for the person who took the time and effort to put down straightforward, honest feedback.
I wrote a detailed and thoughtful review. I was then asked to confirm by email or facebook. This shouldn't be necessary at all if I click on an invitation to review email.
I entered the email and password I had used with the supplier but this was not accepted. i had no choice but to 'verify with facebook' or abandon teh review.
Luckily i do have a FB account or I';d have been stuck. However, i don't want anything posted on my FB page or anything notified to friends which you try and sneak through.
To reply as a company, please log in to your business account.