Its nice to have a website where you can monitor thousands of websites and quickly get an understanding of the company you are looking to buy from. It do agree with your email that kicking off the "fake" reviews is a great idea, but I feel that Facebook is not the right channel for this. It may be an idea to wait until someone has posted more than one or two reviews before they are published. Most of the "fake" reviewers only ever make one post.
I'm new to the site, I only came on after I went to a site called 'cardbored' which I wanted to reveiw, as I couldnt find a review before I made my purchase with them... which is always risky these days.
I've found the site really easy to use, and so quick to write reviews... which to be honest is the main think.
In order to fight fake reviews trustpilot are introducing a new logon feature for new users. Existing user still will be able to post reviews as is.
How much can you trust existing reviews if a portion of these are fake?
Fighting Fake Reviews – This is Why We Require Facebook Connect for New User Profiles
here is the link
When I first came upon this site, I really liked it as I thought I was getting honest opinions of shopping sites. I even posted a couple of reviews of companies I had bought from and after reading comments about companies I was thinking of buying from changed my mind about them and tried another company which had good reviews. So far so good. That is until I bought furniture from oakfurnitureland.co.uk and received below par furniture, I posted a review which was removed, I received an email from trustpilot asking me to verify I actually had dealings with the company as the company could not verify I was a customer from the information on the trustpilot website. I sent trustpilot my receipt to prove I was a genuine customer but almost two weeks later my review is still not showing. On scrolling down the reviews of this company I noticed they had excellent reviews but a lot of reviews had been removed and were being investigated, I assume they were giving negative feedback like myself. What is the point of ths site if the company who gives bad service or sells rubbish stuff can get the reviews removed? Starting to think this might not be a site I can trust.
Heather June Soper found this review useful
Ok we all need good fair reviews to enable us to buy with confidence,
However some of trustpilots review results are being distorted by companys that require an order ID number or similar in order to reveiw,
This is most unhelpfull as the company I wanted to warn people of have so far refused to give me a valued ID number Stating that the order needs to be completed first!
So after this company who claimed the item was "in stock" failed to deliver within 3+ weeks even though they deducted my credit card on the day of order. therfore I have been unable to give our members a usefull review and believe that this has to be changed in order to trust pilot credibility.
coughlin found this review useful
Can spend quite a bit of time on here and I always get a bit bored and run out of places to review. Would be good if you did high street shops instead of just on line websites? Will continue to use and have already recommended to a few friends :) 4 *
Dont believe there delivery time when ordering, its just to get your money. I was told 4 days, I ordered three appliances, two delivered after three weeks the fourth in the fourth week. My American freezer was left at the front door by delivery man who refused any assistance to carry it into my home, leaving me and my wife to struggle.
All promised return delivery update calls were ignored. Should you cancel your order, watch out for their 30 day money back delay.
Think more than twice about ordering from Ultimate Appliances. Cheaper appliances for sure...service unbelievable bad. The few pounds you save is not worth the hassle. I dread to think what there after sales is like. Have been put off buying online ever again.
Only discovered Trust pilot by ident when dealing with a complaint against Motorhog, upon reading the remarks from others showed me Motorhog didn't only do their dirty deed to me but lots of others also. Thanks to trust pilot we can help each other bu not using these co's who give us grief.
When we signed up for Trustpilot we were told that external reviews such as Ebay would be "automatically" updated and added to our score as part of the service. After having them added manually a few times (only when I prompted them) because this system was "not working", they finally admitted that the automation of this process was never going to happen.
I just emailed them today to ask them to manually update the reviews and they now say they won't do it unless I sign up to a contract for an additional £20 per month for this service. This would increase my yearly cost for the service from £420 per year to £660 per year!
If they'd tried to sell me the service at this price in the first place I would never have signed up.
This is not the way to treat your client's - Check our own Trustpilot reviews for tips!
I was trying to review a company that pays for old laptops, however trustpilot has clearly been conned, upon checking the reviews I find that they are all 4 or 5 stars, with generic names each with only one review bar one of the 58 reviewers, upon trying to review the said company i was asked to enter a valid reference number however this would not recognise my reference number, as such it is clear the company has conned trustpilot via their said reference numbers and won't allow people who don't know what they have told trustpilot to review them, this is awful and for a website that has trust in its name there is absolutely no way you can trust them. (sellusyorlaptop.co.uk) is the company i was trying to review.
coughlin found this review useful
I had wanted to write a review of a particular company, but when clicking on it am told I need a validation code, with no instruction on where to obtain this. My order number doesn't seem to be the key.
Unfortunately, one of the features of this company is that they restrict the mode and content of communication. I had hoped that writing a review here would at least contribute to warning others, but even at here I have been frustrated.
I think this site is a good facility, but don't understand why you would restrict the ability to review a company.
You are able to register under a fake name and leave a negitive comment on peoples reviews. Trustpilot refused to remove it, refused to try and validate the comment, refused to contact the 'fake' person, refused to help, and when asked for details to contact to have it removed, refused and stated 'look on the website' Be very careful as you cannot be sure the comments you are reading are genuine or not, therefore making this site invalid. This shows a very poor regard to just what damage there website can do to small buisness's. Fake comments from competitors or any other sources could potential put a genuine hard working business out of business. Not what the country needs in times of a ressesion.
Zensur findet wie im dritten Reich statt.
Meine Tatsachenbeiträge wurden allesamt gelöscht - da es nicht hier erwünscht wird Stellung zu negativen Bewertungen zu nehmen.
Vielmehr wird empfohlen, dass gegen Gebühr ein Nutzerkonto eingerichtet wird!
Conrad McKee found this review useful
Trustpilot is a flawed system. You can overide the authorisation code normally by typing in a sequence of numbers (123456) or letters (ABCDEFG9).
You can reply as a company even when you are not the company.
I cannot understand why companies are paying good money for such a system.
I bet after a few seconds, this comment will be deleted because Trustpilot is also an unmanned system, no body is ever checking. only if it is in the interest of trustpilot.
We are a paying Trustpilot customer. The Trustpilot system has worked well to improve customer conversions, however, the automated email generation system leaves a lot to be desired. Twice in two months tens, if not hundreds, of queued emails are arbitrarily cancelled.
If emails are not sent out in a timely manner we won't get reviewed, so what are we paying for?
Too easy to manipulate. All the following refers to the Online Homebrew Company (OHC) review page. First of all I couldn't review them because a "validation code" was needed. I assume OHC only offered these to people who actually received their goods in good time. This completely biased the results.
Then for a few days, we were allowed to review them with an order number. Suddenly a flood of negative reviews appeared from people who hadn't received orders after several weeks.
I wrote a factual review of their appalling customer service shortcomings. Shortly afterwards it was removed for violating guidelines, depite being factual and entirely within guidelines.
I complained and it reappeared. After a day or two it disappeared again for the same reason. Despite my best efforts, I have not been able to get it back on there.
Take a look - most of the reviews on there have been reported for the same reason.
I have totally lost faith in Trustpilot on this basis. I suggest that when looking at reviews on here you look to see how many have been removed (lots = big warning sign) and then try to post a review. If you need an "authorisation code" then any review for that company is not worth a fig.
I shouldn't need to warn you of this. Trustpilot should stop the "authorisation code" scam and once they have investigated a removed post they should put it back and not allow removal again. If they did both of those, you might be able to trust a review on here. As it is, take care before believing what you read on Trustpilot's site.
Added on 9th March 2012:
The biasing of reviews goes on. OHC are now back to requiring a "validation code" so I can't even edit my review to point out that they have now stopped answering my emails regarding my refund. Trustpilot should be ashamed of themselves for allowing this to happen.
Do not believe reviews on here until you've gone through the procedure I outline above to check whether they are a true sample or a carefully selected group of happy customers.
New to the site and it's good to air my views. The review I did on one order. I ordered 3 items with the same company and wanted to leave different reviews for each. But my original review just got over written.
Okay I could have done one review for all three but they all had different ratings and were dealt with differently.
The-online-home-brew-company seem to have been manipulating this system for years. They only invite friends (and very happy customers) to review them, not all customers.
When trustpilot opened the block so that anyone clan leave a review the negatives started pouring in. Most were flagged by OHBC as malicious (fair enough), but were proven true by the submission of hard evidence and returned. Trustpilot then allow OHBC to flag them again - Why? Once they have been proven true they should be unremovable.
Also Trustpilot have allowed the filters to be reactivated so only friends can leave a review.
Note: If you loose money to TOHBC as a consequence of a false reputation knowingly (and they do know) propagated by Trustpilot (as of 29 Feb 2012) then you may have a legal claim against trust pilot for consequential losses.
Finally: Trustpilot claim they are dealing with this. Well if they are I would suggest checking that the agent dealing with it is still alive because the lack of activity, lack of updates from trustpilot on this issue, and speed of activity suggests they may have died at their desk !!
GET ON WITH IT TRUSTPILOT
Nicolas Steno found this review useful
I will never trust Trust Pilot again!!! i bought from this above company and had the worst retail experience of my life!!! the only reason i purchased was when i typed the name into my search engine, ohh what happened all i seen was trust pilot good reviews, what i did not see was all the blocked bad reviews by the company. If you ever think of purchasing from that company do not trust 'trust pilot' look at other reviews sites to see how bad they are!!!! Shame on you!!!!!!!!!!!!!
I am having a terrible experience with Trustpilot at the moment. Customer service takes days - unless you are a paid customer. People can leave negative reviews and providing they have an order number (regardless if the order was cancelled or not) they are happy to publish it.
Not only are they much more expensive then other rival companies they simply do not have the features to match up to them either.
I am willing to update my review if things progress, however at the moment I have such a poor opinion of their customer service.
Disappointed that even after giving trustpilot proof of purchase my negative review for fireplacesupermarket was taken down. All because I chose not to elaborate on what I said. I almost feel like the reviews are not all genuine anymore as I was not allowed to view my opinion even though it sat comfortably within the terms.
You've really upset me trustpilot, I feel like this site is more of an advertising site rather than true reviews. I am broke fire less and disheartened at this whole experience.
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