Trustpilot reviews

How Nice to let of steam

And share opinions with others.
Thank you Trustpilot

great website

this is a great website, before I buy something I will look at the rating in this website first..very useful

Super site

Its nice to have a website where you can monitor thousands of websites and quickly get an understanding of the company you are looking to buy from. It do agree with your email that kicking off the "fake" reviews is a great idea, but I feel that Facebook is not the right channel for this. It may be an idea to wait until someone has posted more than one or two reviews before they are published. Most of the "fake" reviewers only ever make one post.

Excellent!

Fun, quick, easy :) x

Good Review Site

One of the top review sites on the web!

Good site

Very helpful website for finding out reviews on companies, has helped me find some great ones like www.gardensite.co.uk

Trust earned

Another great idea, and simple to use - well done!

Good,

Good website

Good!

Trust in it!

easy to use, and a little bit addictive!

I'm new to the site, I only came on after I went to a site called 'cardbored' which I wanted to reveiw, as I couldnt find a review before I made my purchase with them... which is always risky these days.

I've found the site really easy to use, and so quick to write reviews... which to be honest is the main think.

good work!

Trustpilot indirectly admits having published fake reviews

In order to fight fake reviews trustpilot are introducing a new logon feature for new users. Existing user still will be able to post reviews as is.

How much can you trust existing reviews if a portion of these are fake?

Fighting Fake Reviews – This is Why We Require Facebook Connect for New User Profiles
here is the link

http://blog.trustpilot.com/fighting-fake-reviews/

Heather June Soper and coughlin found this review useful

10 April 2012

Reply from Trustpilot

Hi Mike,

Thanks for your feedback. I'm happy you took time to read the blog post.

We do not claim that fake reviews do not exist on Trustpilot. It's a serious issue to us that we address in multiple ways: Every day we remove fake reviews. We also encourage all users to report any suspicious looking reviews, so we can investigate them. Adding the Facebook Connect feature is another method to ensure quality and overall trust on Trustpilot.

I hope you find our site trustworthy and will help us ensuring the quality by reporting a fake review, if you come across any.

Best regards,
Joakim Ditlev
Trustpilot

A bit unsure of this one

When I first came upon this site, I really liked it as I thought I was getting honest opinions of shopping sites. I even posted a couple of reviews of companies I had bought from and after reading comments about companies I was thinking of buying from changed my mind about them and tried another company which had good reviews. So far so good. That is until I bought furniture from oakfurnitureland.co.uk and received below par furniture, I posted a review which was removed, I received an email from trustpilot asking me to verify I actually had dealings with the company as the company could not verify I was a customer from the information on the trustpilot website. I sent trustpilot my receipt to prove I was a genuine customer but almost two weeks later my review is still not showing. On scrolling down the reviews of this company I noticed they had excellent reviews but a lot of reviews had been removed and were being investigated, I assume they were giving negative feedback like myself. What is the point of ths site if the company who gives bad service or sells rubbish stuff can get the reviews removed? Starting to think this might not be a site I can trust.

Heather June Soper found this review useful

10 April 2012

Reply from Trustpilot

Dear Linda,

Thanks for your comments. We are very aware of the issue and we apologise!

At the moment however we are experiencing an abnormally high load of support tickets - thus creating a backlog of handling your requests and inquiries. Unfortunately this can mean a longer response time.

At the same time we are going through structural changes in our Customer Service, building on your responses, types of inquiries and further needs - all aimed at being able to provide you with the best possible service.

We therefore ask you in the meantime to be patient while we work hard on providing you with a better Trustpilot customer service experience.

I promise you will receive a response to your mail as soon as possible. You are helping to make the site and the reviews better, and you should have thanks for that!

Thank you for your understanding and patience.

With kind regards,

Peter - Trustpilot Customer Service

How clever

Really its a great idea to be able to review all the sites you wish to on one site..

Positive Review Stacking!

Ok we all need good fair reviews to enable us to buy with confidence,
However some of trustpilots review results are being distorted by companys that require an order ID number or similar in order to reveiw,
This is most unhelpfull as the company I wanted to warn people of have so far refused to give me a valued ID number Stating that the order needs to be completed first!
So after this company who claimed the item was "in stock" failed to deliver within 3+ weeks even though they deducted my credit card on the day of order. therfore I have been unable to give our members a usefull review and believe that this has to be changed in order to trust pilot credibility.

coughlin found this review useful

03 April 2012

Reply from Trustpilot

Hi Skully,

Thanks for your feedback.

Companies can choose to require an order-id to ensure they get feedback from customers, exclusively. But a company can under no circumstances refuse to inform you about your order number.

I will kindly ask you a receipt or anything else that proves that you bought from this company to support@trustpilot.com. If you can add some details about what happened, it will be helpful for us as well.

We'll look into this issue and contact the merchant, so it may take a little time.

Thanks in advance,
Joakim Ditlev
Trustpilot

Good!

Can spend quite a bit of time on here and I always get a bit bored and run out of places to review. Would be good if you did high street shops instead of just on line websites? Will continue to use and have already recommended to a few friends :) 4 *

30 March 2012

Reply from Trustpilot

Hi Miss RL,

Thanks for your feedback and your recommendations. We're happy that you enjoy our service and submit your shopping experiences.

Trustpilot is primarily designed for reviewing online shops, but also works will if you want to leave reviews for street shops / retail chains. It would be a good idea to mention what shop you visited when doing such reviews.

Regards,
Joakim Ditlev
Trustpilot

Rating TrustPilot on TrustPilot! :D

I enjoy TrustPilot as it lets me voice my opinions and views :) However the site can sometimes be a little tricky to work your way around.

My last review deleted by Ultimate Appliance who dont want the truth to be seen.

Dont believe there delivery time when ordering, its just to get your money. I was told 4 days, I ordered three appliances, two delivered after three weeks the fourth in the fourth week. My American freezer was left at the front door by delivery man who refused any assistance to carry it into my home, leaving me and my wife to struggle.
All promised return delivery update calls were ignored. Should you cancel your order, watch out for their 30 day money back delay.
Think more than twice about ordering from Ultimate Appliances. Cheaper appliances for sure...service unbelievable bad. The few pounds you save is not worth the hassle. I dread to think what there after sales is like. Have been put off buying online ever again.

J. Richards and coughlin found this review useful

Trustpilot

Trustpilot is the one place I go before trusting other websites, the reviews here have helped me many times make the right choice, avoiding risky companies and only dealing with trusted companies. I have never been let down yet.

Provides members of the public with a valuable service

Only discovered Trust pilot by ident when dealing with a complaint against Motorhog, upon reading the remarks from others showed me Motorhog didn't only do their dirty deed to me but lots of others also. Thanks to trust pilot we can help each other bu not using these co's who give us grief.

Breaking promises with additional charges

When we signed up for Trustpilot we were told that external reviews such as Ebay would be "automatically" updated and added to our score as part of the service. After having them added manually a few times (only when I prompted them) because this system was "not working", they finally admitted that the automation of this process was never going to happen.
I just emailed them today to ask them to manually update the reviews and they now say they won't do it unless I sign up to a contract for an additional £20 per month for this service. This would increase my yearly cost for the service from £420 per year to £660 per year!
If they'd tried to sell me the service at this price in the first place I would never have signed up.
This is not the way to treat your client's - Check our own Trustpilot reviews for tips!
Robin
Fastlec

26 March 2012

Reply from Trustpilot

Hi Robin,

Thanks for your feedback and bringing this issue to our attention.

Import of external reviews is a feature we recently have started charging for. It is clear that we haven't been doing a good job communicating this to you, which we apologize for.
We will get back to you very soon on phone or email to sort things out.

Regards,
Joakim Ditlev
Trustpilot

This website is too open to abuse by companies.

I was trying to review a company that pays for old laptops, however trustpilot has clearly been conned, upon checking the reviews I find that they are all 4 or 5 stars, with generic names each with only one review bar one of the 58 reviewers, upon trying to review the said company i was asked to enter a valid reference number however this would not recognise my reference number, as such it is clear the company has conned trustpilot via their said reference numbers and won't allow people who don't know what they have told trustpilot to review them, this is awful and for a website that has trust in its name there is absolutely no way you can trust them. (sellusyorlaptop.co.uk) is the company i was trying to review.

coughlin found this review useful

20 March 2012

Reply from Trustpilot

Hi Jamie,

Thanks for bringing this issue to our attention.
Potential fraud is of high importance to us. We'll investigate if our system is being manipulated.
Please have patience with us as this can take some time.

Thanks,
Joakim Ditlev
Trustpilot

Love TrustPilot

Love TrustPilot, great service, great tool for checking out sites before you buy! Overall great tool!

Cheers Trust Pilot!!!!!

Pity I can't select less than 1 star!

Disinterested and inadequate service -except that they WERE interested in reporting non existent 'faults', a la Kwik-fit

Heather June Soper found this review useful

12 March 2012

Reply from Trustpilot

Dear Keith

I cannot seem to find any information or prior correspondence with you in our system. I would very much like to help you if you have problems or questions regarding our site.

Please write me on support@trustpilot.com "att. Kasper"

Regards,
Kasper - Trustpilot Support

Frustrated at every turn

I had wanted to write a review of a particular company, but when clicking on it am told I need a validation code, with no instruction on where to obtain this. My order number doesn't seem to be the key.
Unfortunately, one of the features of this company is that they restrict the mode and content of communication. I had hoped that writing a review here would at least contribute to warning others, but even at here I have been frustrated.
I think this site is a good facility, but don't understand why you would restrict the ability to review a company.

15 March 2012

Reply from Trustpilot

Hello Karl,

Thanks for your feedback.

The way you describe things is not the way it is supposed to be.
Would you be kind to send us an email with the name and domain of the company you are trying to review to support@trustpilot.com? We would really like to investigate if the company you bought from is manipulating with our system.

Thanks,
Joakim Ditlev
Trustpilot

--- Updated March 15th ---

Thanks Karl,

We are currently investigating the company you mention. Under normal circumstances your order number will be the only thing you need to submit to ensure that you are a real customer.

Thanks for your patience.

Joakim Ditlev
Trustpilot

Great little site:-)

Thanks Trust pilot you've got a great little site here:-) I think very easy to use and easy to write a review on a company or service. Your rating bar is great and above all you let us tell it how it is....

Thanks:-)

Fake comments welcome

You are able to register under a fake name and leave a negitive comment on peoples reviews. Trustpilot refused to remove it, refused to try and validate the comment, refused to contact the 'fake' person, refused to help, and when asked for details to contact to have it removed, refused and stated 'look on the website' Be very careful as you cannot be sure the comments you are reading are genuine or not, therefore making this site invalid. This shows a very poor regard to just what damage there website can do to small buisness's. Fake comments from competitors or any other sources could potential put a genuine hard working business out of business. Not what the country needs in times of a ressesion.

Conrad McKee, Pete Shaw and Mathew O'Marah found this review useful

12 March 2012

Reply from Trustpilot

Dear Sir

I am sorry you think we are out to harm you or any other business, this is in no way what we are about.

I see your name is referring to fake reviews? If you believe this to be the case on your website, please report the reviews and I will look into it.

The comment you are referring to does not contravene our guidelines, which is why it cannot be removed, however we advised you to make a comment yourself e.g. asking the reason for this negative comment.

Regarding our contact information, there were simply referred to our website where all information is accessible.

I appreciate your feedback, and I will gladly try and help you if you have any other queries. You can email me on support@trustpilot.com and write "att. Kasper" in the subject field.

Regards,
Kasper - Trustpilot Support

Mangelhaft!!!

Zensur findet wie im dritten Reich statt.

Meine Tatsachenbeiträge wurden allesamt gelöscht - da es nicht hier erwünscht wird Stellung zu negativen Bewertungen zu nehmen.

Vielmehr wird empfohlen, dass gegen Gebühr ein Nutzerkonto eingerichtet wird!

Conrad McKee found this review useful

Great service!

Trustpilot is a flawed system. You can overide the authorisation code normally by typing in a sequence of numbers (123456) or letters (ABCDEFG9).

You can reply as a company even when you are not the company.

I cannot understand why companies are paying good money for such a system.

I bet after a few seconds, this comment will be deleted because Trustpilot is also an unmanned system, no body is ever checking. only if it is in the interest of trustpilot.

09 March 2012

Reply from Trustpilot

Thanks for the feedback, John.

Fraud is a serious issue to us, and we are constanly working on closing the gaps we discover, when people are using the system in ways that are too creative.

The first two issues you mention are being solved. Last week we improved the security, and replying as if you pretend you are another company is not possible.

As this message hopefully is proving, we do care about what's going on here on Trustpilot and I appreciate you are taking time to highlight the flaws you found.

Have a great day!
Joakim Ditlev
Trustpilot

Good when it works

We are a paying Trustpilot customer. The Trustpilot system has worked well to improve customer conversions, however, the automated email generation system leaves a lot to be desired. Twice in two months tens, if not hundreds, of queued emails are arbitrarily cancelled.

If emails are not sent out in a timely manner we won't get reviewed, so what are we paying for?

Easy for suppliers to manipulate

Too easy to manipulate. All the following refers to the Online Homebrew Company (OHC) review page. First of all I couldn't review them because a "validation code" was needed. I assume OHC only offered these to people who actually received their goods in good time. This completely biased the results.

Then for a few days, we were allowed to review them with an order number. Suddenly a flood of negative reviews appeared from people who hadn't received orders after several weeks.

I wrote a factual review of their appalling customer service shortcomings. Shortly afterwards it was removed for violating guidelines, depite being factual and entirely within guidelines.

I complained and it reappeared. After a day or two it disappeared again for the same reason. Despite my best efforts, I have not been able to get it back on there.

Take a look - most of the reviews on there have been reported for the same reason.

I have totally lost faith in Trustpilot on this basis. I suggest that when looking at reviews on here you look to see how many have been removed (lots = big warning sign) and then try to post a review. If you need an "authorisation code" then any review for that company is not worth a fig.

I shouldn't need to warn you of this. Trustpilot should stop the "authorisation code" scam and once they have investigated a removed post they should put it back and not allow removal again. If they did both of those, you might be able to trust a review on here. As it is, take care before believing what you read on Trustpilot's site.

Added on 9th March 2012:

The biasing of reviews goes on. OHC are now back to requiring a "validation code" so I can't even edit my review to point out that they have now stopped answering my emails regarding my refund. Trustpilot should be ashamed of themselves for allowing this to happen.

Do not believe reviews on here until you've gone through the procedure I outline above to check whether they are a true sample or a carefully selected group of happy customers.

Conrad McKee, Chris Kessell and Heather June Soper found this review useful

lol

good site that i can see

One review per Company ?

New to the site and it's good to air my views. The review I did on one order. I ordered 3 items with the same company and wanted to leave different reviews for each. But my original review just got over written.
Okay I could have done one review for all three but they all had different ratings and were dealt with differently.

05 March 2012

Reply from Trustpilot

Hi Vaughan,

Thank you for your feedback.

I can see your problem if your experience wasn't the same with all the orders. However, we have made this limitation to prevent several potentially not genuine reviews from being posted from the same user account.

Best regards,
Hasse

Very easy to misuse

The-online-home-brew-company seem to have been manipulating this system for years. They only invite friends (and very happy customers) to review them, not all customers.

When trustpilot opened the block so that anyone clan leave a review the negatives started pouring in. Most were flagged by OHBC as malicious (fair enough), but were proven true by the submission of hard evidence and returned. Trustpilot then allow OHBC to flag them again - Why? Once they have been proven true they should be unremovable.

Also Trustpilot have allowed the filters to be reactivated so only friends can leave a review.

Note: If you loose money to TOHBC as a consequence of a false reputation knowingly (and they do know) propagated by Trustpilot (as of 29 Feb 2012) then you may have a legal claim against trust pilot for consequential losses.

Finally: Trustpilot claim they are dealing with this. Well if they are I would suggest checking that the agent dealing with it is still alive because the lack of activity, lack of updates from trustpilot on this issue, and speed of activity suggests they may have died at their desk !!

GET ON WITH IT TRUSTPILOT

Nicolas Steno found this review useful

Allowing abuse so whats the point!?

Trustpilot a blatently allowing The Online Homebrew Company to abuse this service and mislead customers. This renders Trustpilot completely pointless.

Conrad McKee found this review useful

Online homebrew company!! I only bought from them because of you trust Pilot!!!

I will never trust Trust Pilot again!!! i bought from this above company and had the worst retail experience of my life!!! the only reason i purchased was when i typed the name into my search engine, ohh what happened all i seen was trust pilot good reviews, what i did not see was all the blocked bad reviews by the company. If you ever think of purchasing from that company do not trust 'trust pilot' look at other reviews sites to see how bad they are!!!! Shame on you!!!!!!!!!!!!!

Fantastic

Fantastic company very reliable thanks

trustpilot

great website what a good idea

fake reviews

This site is full of fake reviews. I'm sure it's just a way of collecting personal infomation for spamming later on. I tried to write a review and it just gets instantly banned.

Conrad McKee found this review useful

01 March 2012

Reply from Trustpilot

Hi Mark,

Thank you for your feedback.

If you know of review pages that contain false reviews, we would be more than happy to hear from you because they will obviously have to be removed. If you like, you can send us the link at support@trustpilot.com and then we'll have a look at it.

We don't ban reviews - but, the companies can report reviews to us if they would like us to verify it or if it contravenes our guidelines somehow.

If you have any issues or questions, please let us know at the support email.

Best regards,
Hasse

Shocking for companies

I am having a terrible experience with Trustpilot at the moment. Customer service takes days - unless you are a paid customer. People can leave negative reviews and providing they have an order number (regardless if the order was cancelled or not) they are happy to publish it.

Not only are they much more expensive then other rival companies they simply do not have the features to match up to them either.

I am willing to update my review if things progress, however at the moment I have such a poor opinion of their customer service.

23 February 2012

Reply from Trustpilot

Hi Eddie Ross

I would be happy to help you with your inquiry, however I cannot find any emails from you in my system?

You are welcome to email me with any problem you might be experiencing and I will try to help you.

Please send your inquiry to support@trustpilot.com and write "att. Kasper" in the subject line.

Best regards
Kasper - Trustpilot Support

Disappointed

Disappointed that even after giving trustpilot proof of purchase my negative review for fireplacesupermarket was taken down. All because I chose not to elaborate on what I said. I almost feel like the reviews are not all genuine anymore as I was not allowed to view my opinion even though it sat comfortably within the terms.

You've really upset me trustpilot, I feel like this site is more of an advertising site rather than true reviews. I am broke fire less and disheartened at this whole experience.

Simon and Paul found this review useful