Trustpilot reviews

pas mal

bien mais il faudrait plus d'avis

This review has been reported to customer service by a Trustpilot user 6 days ago for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by the company 06 May 2013 for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by the company 25 April 2013 for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

Not objective. Allows malicious reviews that are not relevant to customer service.

See this malicious review here from user Bill Carroll:

http://www.trustpilot.com/review/thelogocompany.net

Since when it is acceptable to allow a review to stand for an order that is 4 years old because the ex client refused to pay for an additional service 4 years after the original order?

What kind of behavior is that TrustPilot?

I would say to companies looking to sign up to trustpilot to be very aware that disgruntled and bitter clients with an agenda can post anything they like for orders going back many years if you fail to service those clients for free now.

This is a ridiculous abuse TrustPilot. This malicious and vengeful review is to do with revenge for our refusing to supply additional service for free. For you to allow that to stand is a disgrace and it lowers the TRUST value of trustpilot.

Without TRUST...you have no Trust Pilot!

B found this review useful

27 March 2013

Reply from Trustpilot

Hello Simon,

Thanks for your feedback. It seems like an unfortunate situation between you and your customer.

Our quality and compliance work is focused on making sure that reviews are written by real customers, but the actual content in the review is the reviewer’s responsibility. We don’t judge whether the customer's story is fair, right or wrong - that's up to other consumers to evaluate.
By posting a reply you have already showed that your company is serious about the negative feedback. That adds trust in the eyes of other potential customers.

Best regards,
Joakim Ditlev
Trustpilot

Are they Some Sort of Comparison Site?

I am reserving my judgement on Trust Pilot until I get to know them a bit better but so far I would say I have had mixed experiences with them.

One question that does spring to mind is where does their revenue come from?

Most comparison sites get paid by the companies who are being reviewed so you can see that this is likely to mean the review is not unbiased which is why more and more companies are not wanting to have anything to do with these kind of sites.

I will edit this review accordingly.

B found this review useful

16 January 2013

Reply from Trustpilot

Hello David

Thanks for reviewing Trustpilot.

To answer your question directly. Trustpilot makes money from companies who buy access to our premium services. Among the most used features is the Automatic Feedback Service that companies use to invite all their customers to write a review within X days of purchase (delay is customisable). The invitation are sent out by Trustpilot on behalf of the company, so we know the consumer receiving the email is a real customer.
Companies paying for our services also get access to a number of widgets so they can display their level of service on their website or Facebook page. For more information please go to: http://business.trustpilot.co.uk

Companies have no control of what reviews will be published and can't edit or delete reviews either.

I hope this answers your question.

Regards,
Joakim Ditlev
Trustpilot

Allows the companies to adjust their feedback by complaining against valid reviews

Reviewed a company, had sent them my order information and order ID email, they still deleted my review.

What is the point of a review site that only allows through positive reviews?

REPLY:

I have sent you the information you requested already and yet still the review is unpublished.

ADDITIONAL:

It seems the company I negatively reviewed has made several other accounts and positively reviewed itself and then reported my review as being fake. I have already given the supporting information to show the legitimacy of my review and it has not changed, i don't see why new people can report it and get it taken to review again.

crag, David Phillips, James and Tommas found this review useful

10 January 2013

Reply from Trustpilot

Hi Mike,

Thanks for reviewing Trustpilot.

What happened to your review was that it got reported. Any user or company can do that if they think the review violates our guidelines. When that happens, the review is temporarily replaced with a screen that tells other users about the reporting.

I can see that our Support has sent you an email asking for some documentation 3 days ago. Once we receive your documentation and can verify that you are a customer at the compnay you reviewed, we will publish your review on Trustpilot again.

If we haven't heard from you within seven days, unfortunately, we will have to remove your review permanently - without further notice.

I hope this answers your question, otherwise you are always welcome to write to us at support@trustpilot.com.


Best regards
Ghazaleh Mobkie
Trustpilot

Forced to use facebook as log in

I hate being forced to use facebook as log in.
And trustpilot doesn't allow you to create an account without using your facebook.
Which forced me to create a fake profile, just to write a review. (Incl. this one)

Respect people's privacy, and make it an option to use your service without creating a fake facebook. Use some SMS confirmation if it's because you wanna validate people.

David Phillips, Christina and B found this review useful

09 January 2013

Reply from Trustpilot

Hi Peter,

Thanks for reviewing Trustpilot.

I’m sorry to hear that you don’t like the connect options via Facebook. We are aware of the issue and acknowledge that not everyone is in favor of using Facebook. However, the validation of user profiles via Facebook helps us drive Trustpilot in the right direction. We believe the review platform should contain as few anonymous profiles as possible. In addition, by requiring user validation via Facebook we see less fake user profiles. So validation through Facebook helps us achieving those goals, although it’s not the perfect solution.

We are looking into other options for social validation. How that will work and when it will be live is too early to tell.
Your suggestion to validate via SMS is a good idea that I forwarded to the product development team.

Please note, that it’s also possible to get a user profile by getting an email invitation from a company that uses our automatic feedback service to invite all their customers to write a review. When that happens we know that we are dealing with real customers and additional validation is not required.

Regards,
Joakim Ditlev
Trustpilot

Good Website

It's a good website to write reviews and read reviews to be informed of people's thoughts, opinions, and experiences from the overall websites.

07 January 2013

Reply from Trustpilot

Thank you Andy for your review. We hope that you find Trustpilot useful and relevant. Feel free follow us on our social networks like Facebook or Twitter and help us spread the word to your peers.

We wish you a Happy New Year.

Kind regards,
Bertrand Carton
Trustpilot

Great Website! And Even Greater People!!!

TRUSTPILOT is fantastic! The idea is great and it is well implemented.
But more important than the idea itself is the people behind it. The customer service is great, so polite, prompt in their replies and so professional.
TRUSTPILOT is an example of a service that deserves 10 stars, not just 5!

17 December 2012

Reply from Trustpilot

Hello Ed

Thanks for your nice review. It's great to hear that our hard work is well-received.

Have a great day!

Joakim Ditlev
Trustpilot

Trustpilot is untrustworthy

I recently wrote a review for a site which I had a bad experience with, but a little while after publishing the review it was reported and removed from the site. I have read the guildlines and my review doesn't seem to violate them, which makes me think that the site I was reviewing may have reported it themselves. On Trustpilot there are also a lot of positive reviews for the site, while most other review sites show a lot of negative feedback. It is pretty clear that there are a lot of fake reviews for not just the site I was reviewing, but many others as well.

The idea of Trustpilot is good, but a lot more work needs to be done to prevent fake reviews and unfair reporting of reviews.

B found this review useful

29 November 2012

Reply from Trustpilot

Hello James,

Thanks for taking time to give us feedback.

As Trustpilot is an open review platform where anyone can read and write reviews about companies they buy from, we have various processes in place to ensure the quality. Among the most important ones is reporting of reviews. Any company or consumer can report a review that they think violates our guidelines. The review is temporarily removed and our community support is currently looking into the case. When the review has been examined, it will either get back online or it will be removed permanently.

In rare cases we experiences companies who systematically report any negative review. Usually, we can prevent this from happening by explaining more about how Trustpilot works and how their actions are perceived by their customers.

I hope that explains more about why reporting of reviews is necessary.

Regards,
Joakim Ditlev
Trustpilot

Concept issues

Today I found I was unable to login to Trustpilot. The reason maybe that I was trying to access the .com domain rather than the co.uk domain and having a UK IP address may have caused a security concern (IE: potential fake reviewer). For that I am unsure of and the customer support completely evaded my entire email when I contacted them.

But it brought up an interesting issue for me. The whole social media connection is a big turn off for some reviewers. I have no shame in admitting that I have bought from and therefore reviewed on Trust-pilot; online adult toy shops and that is the problem.

While I may not have an issue reviewing these stores, I of course do not want it linked to my social media accounts in anyway what so ever as I obviously connect with relatives which could lead to some awkward moments.

In that case, should I want to leave genuine feedback, I would be forced to create a fake facebook profile (which is just as easy as making a new email), which undermines the whole point of using facebook logins to avoid fake reviews.

Rather than use social media, perhaps a better solution would be to make trust-pilot require a mobile/cell device to activate your account here and that number can only be associated with one account at a time. Removal of a number would mean the profile becomes inactive until a new valid number is associated with it again.

This way privacy is kept for the customer reviewing a site and will also limit the number of fake reviews as most people do not carry multiple mobile phones. Just a thought.

While the concept of trust-pilot is a good one and has certainly helped me chose to shop at (or not) a specific store, there are far better ways to try and eliminate fake reviews than social media.

21 November 2012

Reply from Trustpilot

Hi and many thanks for your constructive feedback.

I totally understand teh fact that you don't want to publicly share on Facebook that you have reviewed a certain company. It is actually possible to deactivate social settings. If you login to your profile, then click on your picture and Choose "Go to my profile", then find and click on "Edit my settings" and finally "My social settings". There you will be able to deactivate the option to share your reviews on your wall.
Alternatively you can also go on Facebook >> Account Setting >> Apps >> Trustpilot and choose "Only me" as for who can see posts this app makes for you on your Facebook timeline.
We hope that this would be helpful for you as well as other users.
We are currently working on new identification methods and we will certainly take your idea into consideration.

Kind regards,
Bertrand Carton
Trustpilot

Truspilot not working as a concept

I was reviewing Infurn/Designfurn and saw a lot of very positive reviews all made within an hour, all in German and from people living in the US.
This is obviously fake (since all other reviews of Infurn/Designfurn is bad or really bad)
This makes Trustpilot not working.
It is too simple for companies to write their own reviews.
Fix the problem (check for the people on Facebook and see if they exists, check if reviews come from same IP or IP related to Infurn/Designfurn...)
And please put my review back since it is removed.

Betina found this review useful

unethical behavior

I can't believe that I get a response to my complaint and then and email from Trustpilot giving me the option to "If you would like to update or edit your review, just follow this link."
This is totally unethical to influence my rating and then talk to my about how transparent the company is!

B found this review useful

16 November 2012

Reply from Trustpilot

Hello Mr Evrard,

Thanks for your feedback.

We are sorry if you picked up the message in a bad way. That's absolutely not the intention. Rather, we want to remind you that the company has replied to your review and that you may want to update your original review. The feedback you got may have changed your impression of the company - for good or for worse.

A user can only do a single review of each company, so we encourage users to update their reviews if there is a need for it. By doing so, we believe it's more useful for other consumers reading reviews.

Thanks,
Joakim Ditlev
Trustpilot

Rubbish, website doesn't work, avoid

I wanted to edit a review I had posted and could not get into my account or profile to do so. Tried and tried. Absolute rubbish, and of course no direct assistance available from Trustpilot, only an email address. Inevitably I have received no USEFUL help, only an automated reply that solves nothing. AVOID AT ALL COSTS

B found this review useful

16 November 2012

Reply from Trustpilot

Hello Christopher

Thanks for your feedback. I'm sorry to hear that you had problems logging in.

You seem to have created another user profile, so I assume that you still don't have access to the review you wanted to edit. If you can send your contact details and a link to your user profile to support@trustpilot.com we would be happy to help you.

Thanks,
Joakim Ditlev
Trustpilot

Great idea, however reviews are being removed without solid reason!

I use Trustpilot sometimes, however recently I got very disappointed. Apparently if a company does not like your review they will mark it as "Against rules of Trustpilot" or something similar.

Result? Review is not being shown anymore.

It seems that Trustpilot is getting money from those companies perhaps?

Anyways, fix that and I will change my review about Trustpilot.com / Trustpilot.nl.

However I seriously doubt this review will stay on here for very long and probably will also get marked as "Against rules of Trustpilot".

Two thumbs down for Trustpilot!!

B found this review useful

12 October 2012

Reply from Trustpilot

Hi there and thanks for your feedback.

It seems that all the reviews you wrote are online. You can see all your reviews by clicking on this link: http://www.trustpilot.com/users/80926
Which company are you then referring to? Our support team will investigate the problem. Eventually contact us at http://www.trustpilot.nl/contact to get your issue solved faster.
And we promise that we won't delete your review. We're not like that ;-)

Thanks.

Regards,
Bertrand Carton
Trustpilot

Do Not Use Trust Pilot

When it goes wrong with these guys, you come up against a very tall, very wide brick wall.

We trialled their service for six months and decided it was not for us (we did not see any worthwhile benefit).

We stopped the trial (we payed up until March 2012) and all was good until September 2012 when several customers made contact with us asking why they couldn't leave feedback.

We made contact with Trust Pilot who confirmed that we had been re-activated (we had not signed or agreed to a new contract so why offer the service for no charge?) No one can tell me why and none of the guys at the top of the tree will return my call.

Avoid, your money will be better invested in a decent daily coffee and bagel!

B found this review useful

04 October 2012

Reply from Trustpilot

Hi Tim,

Thanks for your feedback. It sounds like several things has not worked out as it should. I would like to give you a proper answer, but I can't see what company you represent. Can you update me on that one please?

Regards,
Joakim Ditlev
Trustpilot

Love it

I dont shop online anymore until i have read the trustpilot reviews of the company. Iam finding that problems i have had with companies others have had too and that i could save time and money if i just read the reviews on here before i order anything

To much bogus reviews

It seems like there is plenty of companies writing reviews and pretending to be a consumer. But when you write over 200 reviews with slogan-like content someone should be suspicious.

Adam Barnsfather, M vd Lingen and Betina found this review useful

difficult to use

This site is difficult to use and constantly crashes on me. The only company I was able to review is Trustpilot! Frustrating.

26 July 2012

Reply from Trustpilot

Hi Carrah,

Thank you for your feedback!

Sorry to hear your issues. Could I ask you to contact us on support@trustpilot.com to explain those crashes further? If there is an issue, it should be solved of course!

As for the usability of the site: we are working hard on making things easier for everyone, so please stay tuned!

With kind regards,

Peter - Trustpilot Support

complete joke.. and hardly a fair representation.. legal action to be taken

this site is not a fair or accurate representation of a business. period.
unless you pay them the only people who post reviews are people who wish to leave negative reviews.
I'n my situation I did not even know people had left poor reviews.. when i found out i logged in and atleast responded to the bogus reviews..(zero verification needed just an email address was needed to leave a review at this time) I then began sending customers to this site proactively only to hear back from my customers that the site would not let them leave a positive review. when i inquired i was told my "trial period" had expired. what trial period? then later on i received another poor review.. hmm strange.. I thought the trial period had expired? it seems that they will let in negative reviews to try and get you to pay for their service so you can bring your rating back up.. That is not a fair and accurate representation and its bordering on criminal.
another example of how this site is not accurate would be lets say you sell 90,000 items in a year and 7 people leave negative reviews.. that would be way less than half a percent of the customers yet would be a terrible rating on trustpilot because you have to pay in order to get new positive reviews... I would suggest very strongly that trust pilot level the playing field or they are going to end up with a class action law suit. perhaps there already is?

M vd Lingen, B and Tim Chorlton found this review useful

16 July 2012

Reply from Trustpilot

Hi Jason,

Thanks for your feedback. I was not able to find out which company you represent, which makes it harder to give some good feedback, but let me try anyway.

If you signed up for a trial account you get an Business user account and access to reply and report reviews on behalf of your company. There's a verification process to make sure that business user accounts get into the right hands.

In addition, the signup includes a two week trial to most features on Trustpilot Business. If you decide not to become a paying subscriber, you are back to the basic features limiting you to commenting and reporting to reviews on behalf of your company. This means that you can still manually encourage your customers to leave a review on Trustpilot, even if you don't subscribe to our service for automated collection of reviews.

I hope this explains things a little better. If your business user account for some reason does not give you access to replying to reviews, I would advise you to write to support@trustpilot.com with further details about your company and domain.

Regards,
Joakim Ditlev
Trustpilot

Very helpful

The reviews on Trustpilot have helped me in choosing the right company for a purchase many times.

Awesome

Great site. Easy to use and love it.

Bogus ratings, weird sites and a feeling of inactivity.

When reviewing some sites, you can see obvious bogus ratings and ratings from other sites which aren't explained or anything. This gives a very unprofessional feeling about the site. Combining this with the lack of users that write more than 1 review, it doesn't make me feel like this is a site I'd recommend to other people. On the other hand, the site has a pretty good looking but simple layout.

M vd Lingen found this review useful

06 July 2012

Reply from Trustpilot

Hi Kevin,

Thanks for your feedback and the kind words about our website design. Let me try to explain how things work.

If companies already have reviews from other review sites they may be included on the company's profile page. The idea is that if a company already had a lot of customer feedback elsewhere, it tells something about the company's reputation. We link back to the source to make it easy for consumers to make a better decisions on whether a company is worth buying from or not.

Most of the users with one review, will have a "verified buyer" badge attached. That means that the company has invited them to write a review using email invitations send out from Trustpilot. In that case, their customer database communicates with our system, so we know that these people are real customers. However, most of these people are only asked to write a review on a specific company, so that's why their review count usually ends up at 1.

Hope it helps.

Joakim Ditlev
Trustpilot

FinD it extremely hard to use with iphone

I use iPhone for Internet.. It took me 30mins to leave a review for a company it only took me 5 mins to book return transfers from airport to hotel not happy.. Takes 5 sec delay for what you type to come up on screen.. Same del in tryin to navigate site :(

27 June 2012

Reply from Trustpilot

Hi Gerard,

Thanks for your feedback.

You are right that we could do better when it comes to optimizing Trustpilot for mobile devices like iPhones. We are already working on it, so you can expect to see improvements here in the near future.

Best regards,
Joakim Ditlev
Trustpilot

<3 it !!!!

It's like angies list, but online and FREE!!!!!!!!

Great seller.....

Great communication, five stars and hope to do business next time

Excellent

Good service to the public

Very good

I always check some product's or company's rating on Trustpilot before I decide to buy. Very useful.

Kenneth Walker found this review useful

Dubious ratings

Many sites appear to have inflated ratings which makes any comparisons meaningless. Probably some selective editing, but I assume most companies simply ask only those that will give good reviews (e.g. FB followers and friends). I wish Yelp would venture more into online site reviews to avoid the conflict of interest that paid review sites pose.

Excellent

So cool to go with ....Lovely!

Epic

Epic site.

149916

fed hjemmeside :)

Good but...

Should put the names of the websites in alphabetical order!

14 May 2012

Reply from Trustpilot

Hi Bráulio,

Thanks for your feedback and your good suggestion.

We are looking into different ways of sorting the reviews better. It's to early to say how and when this will be live, but I hope you'll like the improvement.

Regards,
Joakim Ditlev
Trustpilot

Capital SERVICE

Just absolutely perfect service.

excellent

Its best and cheapest price. Door delivery in just 3 days. Good customer serivce

Excellent idea

I like to think there is a safe place on the Internet where I can read about other people’s experiences with different online purchases.

Gilles Vronski found this review useful

New

Awesome idea :D Innovation is the key for the future (this is part of the future :D)

ottimo

rilascio recensioni e vengono accettate
complimenti

ottimo

finalmente un sito dove esporre e condividere le proprie esperienze riguardo gli acquisti on line e quant'altro,ben fatto