Earlier I reviewed Country Attire Ltd. I didn't give thema good review at all. Much to my surprise,, Country Attire responded right away. My Duffle Coat had indeed been shipped. I'm tracking it, and it has already been tendered to the Overseas Postal Service. It's on it's way to the United States of America. I am so happy. I've searched high and low for this exact Duffle Coat, Color and all. Thank you so much Trust Pilot. And Thank You Country Attire.
I wrote a review on Debtmerica that simply sugessted that people review the managing founder of Debtmerica from information readily available from any search engine. The post even stated twice that people should come to their own conclusions. However, it appears, according to TrustPilot's posted information for deleting the post, that as soon as Debtmerica complained, the post was removed. Sorry, but that appears to be the way a company protection site would act.
I would like to thank trustpilot for allowing me to respond to their removing of my post. This is an exact copy of my response to them on this matter awaiting their review:
To be fair, lets see if the post is returned.
REPLY: could not add a thread so I added it to this one.
Thank you for the opportunity to reply.
I should mention I am a retired marketing executive. I have an associate that worked in maintenance at my old company. A nice guy, but not a Rhodes Scholar, who got himself into financial trouble. Now, before he does "anything big", he comes and asks me for help. That is how I ended up checking out Debtmerica.
While I see that you want a person to have purchased a product, the spirit of my post should be the same. This company is an online company that appears to have been very successful in covering up their history, and are attempting to do so again. Don't you agree that your readers come to your site to be empowered, to help them make informed decisions, in this case, before they enter into a long term contract arrangement?
It is fundamental that people, in this case, your members and readers, should be given all of the factual information available for them to make an informed decision. If there are any facts in my post that are not 100% accurate, then you should remove them. However, I was very careful to use only facts obtained from official sites: The New York Attorney General, Massachusetts Court of Appeals, New York Fire Fighters Association and information directly available from the Debtmerica website linking its founder and managing partner Jesse Stockwell, or his old name Jesse E. Torres IV.
Lastly, twice in my post I told people that they should do their own searches on the founder/managing partner jesse e. stockwell or jesse e. torres iv and then decide for themselves.
Again, please consider this was a very accurate post, based on factual information, from official and government websites. To deny this information to your readers prior to them making a decision, can only be determined to be a) that you are strongly influenced by the vendor or b) that you believe your readers should jump into the fire and then, and only then, agree that fire is hot.
Do you really believe that your members and readers should sign a contract with Debtmerica and then find out what's in it?
Thanks again for giving me a chance to reply.
trustpilot posted my review and automatically entered my location based on IP address. i was on business in asia when i wrote the review so that is the location that was used. however i live in california,
the company made a false reply about my post assuming that it sent me a product in asia.
Facebook only login to avoid false reviews?, what complete tosh, with an email address anyone can create a facebook account so that "arguement" is out the window.
Typical company tosh to harvest data, make money from the company and do over the customer....
Try being the first to review a company. If you give the company one star, the overall valuation will be 6,1 and 3 stars. How does that work ? Surely it should give an overall evaluation of 2.0 with one star ? Think about it for a while and I'm sure you´ll come to a logical conclusion....For your information the company is called ihelpline.
I wrote a justified negative review about backpackingforever.de a couple of months ago. Now suddenly all reviews about backpackingforever.de have disappeared.
P.S. backpackingforever have still not delivered the goods I ordered and PAID FOR a couple of months ago.
Suddenly I get an email from trustpilot saying my issue is deemed resolved and a ticket number - no explanation, nothing. The company in question defrauded not only me but many many others, as was evident from their trustpilot rating of about 1.
So I go to see what is going on and the company (website is still up, so it still exists) now as if by magic has no trustpilot reviews whatsoever, so the hundreds of reviews and warnings have magically gone "POOF".
I'm just left feeling that they probably paid trustpilot to clear the slate for them and TP did so unquestioningly - if this is the way TP does business it's of no use to anyone.
I negatively reviewed a company in February 2012 and TrustPilot held that review back until August 2013 when they contacted me to ask if I could verify my claim. It took two weeks for them to accept my verification. TrustPilot, in my experience, is more interested in protecting companies from bad reviews than it is in helping consumers.
Ravin Thambapillai found this review useful
Room for improvement but 100 percent better than the competition
Also good emphasis on quality control of reviews
Shopping at places you can trust is important. When I look for a product online, I don't look for just any kind of product. Some places you shop at are not user friendly at all. At Trustpilot, you can find whatever you need in one location. This s the place where consumers are friendly and caring.
A community that stays together can do great things. Before I spend my money at a place, I want to make sure, I am getting what I pay for. That is why I value the opinion of Trustpilot community. It's good to know that someone is looking out for my best interest.
I found out that when I am informed about a place or product, I make wiser shopping decisions. When I want to know about a particular company or product, I trust my Trustpilot family to tell me the truth. If you want to experience the best shopping experience ever, visit Trustpilot, and let them lead you to where you need to be.
Thought I would have a look to see what Trustpilot was after hearing about it from a colleague so I signed up to take a look. Within 24 hours I was bombarded with 3 phone calls and emails from this company and felt like I was getting the hard sell.
Having taken a look at what they do it seems that they are after your community data for their own gain.
I don't trust Trustpilot one bit.
Simon Harvey found this review useful
I don't think trustpilot are writing reviews for companies, but I do think stores pay reputable companies to blast reviews for them....I think trust pilot should watch out for this!
One category for example, you have around 5 stores one of which has over 1,500 5* reviews, all say the same thing..... how can this be when the other stores in the same category has a lot less reviews, plus a mixture of good and bad ones....
DO NOT BUY FROM THESE STORES!! Look for good and BAD reviews as they are most likely going to give you a honest opinion on a store, not a fake oneside review that the company has paid to have written on there!
Has fake all over it!
K Redgate found this review useful
by default trustpilot assigns 3 stars to any business so if you leave a 1 star review it will show in the average as 3 stars for some time
When I criticized TrustPilot they took the time to reply to my criticism and be honest about it.
In comparison to Yelp, a very corrupt scamming operation, Trustpilot should receive 10 stars not 5
I would have edited the field containing my name had I known that the review would use my full name. Fortunately, I figured out how to make the change for future postings, and they applied the change to my previous posts, including this one.
Sorry, there is no way I can let this slide. Your customer support, simply put, just plain sucks... at least in the Italian department.
In the past two weeks I have experienced a very bad transaction on the internet by purchasing a pc video card from a local business putting up for sale their goods on the Pixmania web portal.
I have promptly paid the item via paypal but my order didn't change status for more than a week; I tried then mailing the shop in order to know what was going on (i.e. why my order hadn't been shipped yet as it was already way past the estimate delivery time) but I didn't receive any answer.
Puzzled by the whole situation, I left a first, negative review about the whole issue on the local business page here on Trustpilot.
My review was shortly taken down because allegedly I had to send proof of the genuinity of the deal.
I have promptly satisfied the request but after that I started then having an intense exchange of mails with a member of your staff, constantly censoring again my review claiming that since the payment was made on the Pixmania website then Pixmania should have been held responsible and that the review should be only on their page.
Well, I'm sorry to say this is just RUBBISH.
Who put in the first place the item for sale (even with a 5% discount coupon) on Pixmania? The local Italian company.
Who was effectively in charge of the sale? The local Italian company.
So why on earth was the item still there if it was not available? And who's to blame for canceling the order? The local italian company as they didn't really have the item in stock and waited more than a week before telling me... Pixmania wasn't at fault here; yet, I have seen my review denied on a technicality.
Instead of applying common sense as it should be in a situation like this (other reviewers shared similar experiences, claiming almost non-existent communication with the seller/order canceling due to non-availability/very slow shipments, making this clearly a reiterate behaviour and something everyone should be informed of ASAP) your staff thought it was best not to tarnish the local company's page but to write everything on Pixmania's page, going about it in a roundabout way and indirectly shifting the blame on the bigger fish.
This is simply not acceptable... if your aim is to collect feedback in order to make your pages a good reference when purchasing items on the internet then it should be of utmost importance warning customers of a dodgy behaviour, prioritising the customers' safety.
The way this case has been handled was extremely poor as the negative impact of the whole incident has been greatly reduced and the culprit's image has been distorted.
In the online jungle of professional looking websites, it can be very hard to know what is behind the shell. The idea to have a one stop place to look for the opinions, experiences and reviews from other customers is just great and highly appreciated.
But, and there is a big but; Can you trust the reviews? This seems to be the magic of the successful sites based on customer reviews. Yelp, another site doing reviews put a lot of energy on filtering reviews in a balanced and fair way.
I dont have a solution to how this should be done, but the way it is done by trustpilot is a NO NO!
They should take som classes in journalism before they reconsider their routines. In newspapers there is a invisible wall between the advertising and the journalists. A newspaper where the advertisers can dictate the content can not be trusted.
This is where trustpilot fails. The company monetize on selling packages to the companies it is reviewing letting the companies redact their own reviews.
This is as bad it can get. Every bad review is held back by the reviewed company itself and for the smallest reason or excuse blocked, while good reviews are passed through. In the end the result is highly unbalanced in favour of the good reviews.
This is what is called corruption.
Sorry Trustpilot, after giving you fair chance, I dont trust you anymore.
How do I get rid of you and your emails? I DID NOT sign up for anything so stop harassing me!! Unsubscribe me NOW PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Their system gets 'stubborn' occasionally, and no matter how hard you try, you get the 500 error, and tells you to try again. And the same thing all over. I had to enable cookies to even get the site to acknowledge me, and it STILL won't post my review.
Fine. I'll withdraw and block future cookies. Don't like website cookies bogging down my machine, and planting who knows WHAT on my computer.
They are a must for me whenever buying anything online. I always read through the individual reviews, the negative ones and the positive ones made by people, who like myself, has many reviews, to avoid the fake ones made by people who own or work for the store in question. I've seen some shady looking stuff, so just focus on the trustworthy reviewers with many reviews and of many different types of stores for greater trustworthiness.
See this malicious review here from user Bill Carroll:
Since when it is acceptable to allow a review to stand for an order that is 4 years old because the ex client refused to pay for an additional service 4 years after the original order?
What kind of behavior is that TrustPilot?
I would say to companies looking to sign up to trustpilot to be very aware that disgruntled and bitter clients with an agenda can post anything they like for orders going back many years if you fail to service those clients for free now.
This is a ridiculous abuse TrustPilot. This malicious and vengeful review is to do with revenge for our refusing to supply additional service for free. For you to allow that to stand is a disgrace and it lowers the TRUST value of trustpilot.
Without TRUST...you have no Trust Pilot!
I am reserving my judgement on Trust Pilot until I get to know them a bit better but so far I would say I have had mixed experiences with them.
One question that does spring to mind is where does their revenue come from?
Most comparison sites get paid by the companies who are being reviewed so you can see that this is likely to mean the review is not unbiased which is why more and more companies are not wanting to have anything to do with these kind of sites.
I will edit this review accordingly.
B found this review useful
Reviewed a company, had sent them my order information and order ID email, they still deleted my review.
What is the point of a review site that only allows through positive reviews?
I have sent you the information you requested already and yet still the review is unpublished.
It seems the company I negatively reviewed has made several other accounts and positively reviewed itself and then reported my review as being fake. I have already given the supporting information to show the legitimacy of my review and it has not changed, i don't see why new people can report it and get it taken to review again.
I hate being forced to use facebook as log in.
And trustpilot doesn't allow you to create an account without using your facebook.
Which forced me to create a fake profile, just to write a review. (Incl. this one)
Respect people's privacy, and make it an option to use your service without creating a fake facebook. Use some SMS confirmation if it's because you wanna validate people.
TRUSTPILOT is fantastic! The idea is great and it is well implemented.
But more important than the idea itself is the people behind it. The customer service is great, so polite, prompt in their replies and so professional.
TRUSTPILOT is an example of a service that deserves 10 stars, not just 5!
I recently wrote a review for a site which I had a bad experience with, but a little while after publishing the review it was reported and removed from the site. I have read the guildlines and my review doesn't seem to violate them, which makes me think that the site I was reviewing may have reported it themselves. On Trustpilot there are also a lot of positive reviews for the site, while most other review sites show a lot of negative feedback. It is pretty clear that there are a lot of fake reviews for not just the site I was reviewing, but many others as well.
The idea of Trustpilot is good, but a lot more work needs to be done to prevent fake reviews and unfair reporting of reviews.
Today I found I was unable to login to Trustpilot. The reason maybe that I was trying to access the .com domain rather than the co.uk domain and having a UK IP address may have caused a security concern (IE: potential fake reviewer). For that I am unsure of and the customer support completely evaded my entire email when I contacted them.
But it brought up an interesting issue for me. The whole social media connection is a big turn off for some reviewers. I have no shame in admitting that I have bought from and therefore reviewed on Trust-pilot; online adult toy shops and that is the problem.
While I may not have an issue reviewing these stores, I of course do not want it linked to my social media accounts in anyway what so ever as I obviously connect with relatives which could lead to some awkward moments.
In that case, should I want to leave genuine feedback, I would be forced to create a fake facebook profile (which is just as easy as making a new email), which undermines the whole point of using facebook logins to avoid fake reviews.
Rather than use social media, perhaps a better solution would be to make trust-pilot require a mobile/cell device to activate your account here and that number can only be associated with one account at a time. Removal of a number would mean the profile becomes inactive until a new valid number is associated with it again.
This way privacy is kept for the customer reviewing a site and will also limit the number of fake reviews as most people do not carry multiple mobile phones. Just a thought.
While the concept of trust-pilot is a good one and has certainly helped me chose to shop at (or not) a specific store, there are far better ways to try and eliminate fake reviews than social media.
I can't believe that I get a response to my complaint and then and email from Trustpilot giving me the option to "If you would like to update or edit your review, just follow this link."
This is totally unethical to influence my rating and then talk to my about how transparent the company is!
B found this review useful
I wanted to edit a review I had posted and could not get into my account or profile to do so. Tried and tried. Absolute rubbish, and of course no direct assistance available from Trustpilot, only an email address. Inevitably I have received no USEFUL help, only an automated reply that solves nothing. AVOID AT ALL COSTS
B found this review useful
I use Trustpilot sometimes, however recently I got very disappointed. Apparently if a company does not like your review they will mark it as "Against rules of Trustpilot" or something similar.
Result? Review is not being shown anymore.
It seems that Trustpilot is getting money from those companies perhaps?
Anyways, fix that and I will change my review about Trustpilot.com / Trustpilot.nl.
However I seriously doubt this review will stay on here for very long and probably will also get marked as "Against rules of Trustpilot".
Two thumbs down for Trustpilot!!
B found this review useful
When it goes wrong with these guys, you come up against a very tall, very wide brick wall.
We trialled their service for six months and decided it was not for us (we did not see any worthwhile benefit).
We stopped the trial (we payed up until March 2012) and all was good until September 2012 when several customers made contact with us asking why they couldn't leave feedback.
We made contact with Trust Pilot who confirmed that we had been re-activated (we had not signed or agreed to a new contract so why offer the service for no charge?) No one can tell me why and none of the guys at the top of the tree will return my call.
Avoid, your money will be better invested in a decent daily coffee and bagel!
B found this review useful
I dont shop online anymore until i have read the trustpilot reviews of the company. Iam finding that problems i have had with companies others have had too and that i could save time and money if i just read the reviews on here before i order anything
It seems like there is plenty of companies writing reviews and pretending to be a consumer. But when you write over 200 reviews with slogan-like content someone should be suspicious.
this site is not a fair or accurate representation of a business. period.
unless you pay them the only people who post reviews are people who wish to leave negative reviews.
I'n my situation I did not even know people had left poor reviews.. when i found out i logged in and atleast responded to the bogus reviews..(zero verification needed just an email address was needed to leave a review at this time) I then began sending customers to this site proactively only to hear back from my customers that the site would not let them leave a positive review. when i inquired i was told my "trial period" had expired. what trial period? then later on i received another poor review.. hmm strange.. I thought the trial period had expired? it seems that they will let in negative reviews to try and get you to pay for their service so you can bring your rating back up.. That is not a fair and accurate representation and its bordering on criminal.
another example of how this site is not accurate would be lets say you sell 90,000 items in a year and 7 people leave negative reviews.. that would be way less than half a percent of the customers yet would be a terrible rating on trustpilot because you have to pay in order to get new positive reviews... I would suggest very strongly that trust pilot level the playing field or they are going to end up with a class action law suit. perhaps there already is?
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