Trustpilot reviews

Trustpilot reviews

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111 Trustpilot review(s)
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Great idea, I hope it gains traction here in US!

I already wish that more people would spent time on this website and rate their experience on insurance, rental and delivery companies to name a few!

The one thing that should change is the fact that it is misleading with a five star rating and an average score located just above from 0-10. This system can easily be misunderstood.
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Useful!

I really like this homepage and what it is used to. But in my opinion there a not that much people who are using it the way is should be used.
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editing of review offered - but I never found out how!

TrustPilot do a good job but when they sent me an email thanking me for a review they offered the option: You can easily edit it by logging in. Well I have to admit that I gave up trying to find out how to find let alone review my feedback. Very disappointing as I had wanted to add that the supplier had provided a far better delivery service than usual.

Why did they not provide a direct link to my own review instead of one to the home page which then left me hunting for the option I wanted. I tried and failed.
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So far, so good!

The reviews are honest opinions of customers and it is easy to use.
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signed me up without asking

i got asked by zavvi to write a review, next thing i know i'm getting emails from these clowns, congratulating me on signing up and writing a review. not happy.

NO ONE reads the terms and conditions, it should be made clear at the top of the page, that you are going to use our details this way, not hidden away in something no one reads. again, very poor, and not an excuse for you to do as you please. i can see i'm not the only one with this issue. wonder why?!! and no doubt you will delete this as it reflects bad on you. hilarious.
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Reply from Trustpilot

Hi,

Thanks for your feedback.

I understand you didn't realise you were creating an account with us and apologise if this was not clear enough for you. However when you followed the link to leave your original review, a Trustpilot account would have been set up for you when you agreed to our Terms and Conditions.

Everyone who leaves a review on Trustpilot has to be registered with us and have an account with us. An email explaining this would have been sent to you, but may of course have been missed or seen as spam by your system. We require that everyone leaving a review has an account so that reviewers are able to retain some control over what they have written, log in to edit/delete reviews and update personal information.

If you want to delete your account, you do of course always have the option to do so, and you can find instructions on how to do this here:
https://support.trustpilot.com/entries/22294151--How-do-I-delete-my-user-account-

I hope this helps, but if you need and further assistance please don't hesitate to get in touch at support@trustpilot.com.

Best Regards,
Claire
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Scamy

You stole my email address and signed me up for an account without my permission. I hope your go out of business sooner rather than later.
ggggg found this review useful
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Reply from Trustpilot

Hi Melinda,

Thanks for your comments.

I'm sorry to hear you feel as though you didn't ask for an account. However by accepting our terms and conditions, you agreed to an account being set up for you. Everyone leaving a review on our site is required to have an account with us. This is so users can log in and make changes to their reviews or personal information as they wish.

Users do always have the option to delete their accounts with us, and instructions on how to do so are available here:
https://support.trustpilot.com/entries/22294151--How-do-I-delete-my-user-account-

If you need any further help with this, please don't hesitate to contact our support team at support@trustpilot.com.

Best Regards,
Claire
Trustpilot

This review has been reported to customer service by our fraud and coarse language detection system for coarse language.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by the company for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by the company for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

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confused

I'm a bit confused as to the the reason why a lot of 1 star reviews about a certain online "florists" reviewed on this site haven't recieved verified purchaser status? and yet the 4 + 5 star reviews that seem to quickly follow any negative ones,get verified within minuits even though the review is about the website and none of them have even recieved their flower..I have used this site to review some expensive products before purchasing im now wondering if you can be trusted..
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Reply from Trustpilot

Hi Sonia,

Thanks for taking the time to leave your review.

I understand it may be confusing to see some reviews confirmed and others not. I can let you know that on a number of reviews you will see the text 'Review by confirmed purchaser', placed beside the star rating.

This is a result of companies who have signed up as partners using the option of sending feedback emails to their customers, asking them to leave a review on Trustpilot.

When customers write reviews by clicking the unique link in these emails, they will automatically be verified purchasers, as these links are generated based on their order numbers and other unique information.

However some users may choose to come organically to our site and not follow the links in an invitation email. In these cases the users will not show as confirmed purchasers.

I hope this helps explain.

Best Regards,
Claire
Trustpilot

This review has been reported to customer service by the company for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

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Automatically subscribed to this scam website when writing a review.

No option to unsubcribe on their emails. This is illegal and i will be reporting to the appropriate body who will write to them.
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Reply from Trustpilot

Hi Jah,

We appreciate you sharing your views on Trustpilot.

When you left your original review, a Trustpilot account would have been set up for you when you agreed to our Terms and Conditions. Everyone who leaves a review on Trustpilot has to be registered with Trustpilot and have an account with us. This is so that reviewers are able to retain some control over what they have written, log in to edit/delete reviews and update personal information.

You can of course delete your account, and you can find instructions on how to do this here:
https://support.trustpilot.com/entries/22294151--How-do-I-delete-my-user-account-

I hope this helps, but if you need any further assistance you're welcome to contact us at support@trustpilot.com.

Best Regards,
Claire
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Voice your opinion!

Trustpilot is a brilliant platform for sharing your perceptions of different websites and businesses. beautifully laid out, a great range of companies and increased users makes it a perfect stop for letting people know what you think of their companies; and see what others think too!
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In denial

Clearly Trustpilot is in denial about people's perceptions of them. I had a review challenged only this morning for a company with a very large amount of excellent reviews, nearly all by users with only one review to their name. I used them because of what I read and found their service to be shocking. I said I had receipts and emails to prove I was a real customer and I have provided these now. I wonder if the people submitting positive reviews were asked to do the same?

Now I have another review removed, a review of Trustpilot themselves which was under a different heading to this, for some reason. First it was published, then commented on by Trustpilot and finally deleted because I didn't have a proof of purchase, which, of course, I couldn't possibly have because it is a free service of which I am a bona fide subscriber. I wonder if the people leaving positive reviews will have theirs deleted for the same reason.

Deny, deny, deny, but we can see through you, Trustpilot.
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Reply from Trustpilot

Hi Kevin,

Thanks for taking the time to leave your review.

I understand it can be frustrating to see your review reported on our site. I can let you know that with regards to your review for trustpilot.co.uk, this was seen by us and we replied to you. Your review was then reported to us by another user for missing proof of purchase. You received an automatic email from us following the reporting. Of course on Trustpilot you do not purchase anything, so the fact that you have a user account with us would be enough for us to reinstate your review. However since you have now written this review for us here too, we will have to ask you to choose which review for Trustpilot you would like to keep. This is because each user can only review each company once on our platform.

To explain, any user or company can report reviews on Trustpilot, and we have a reporting system to help us maintain the quality of the reviews on our site. Any review, positive, negative or neutral can be reported, and we evaluate all reported reviews according to our guidelines for review, which you can find here:
http://company.trustpilot.co.uk/evaluationguidelines

Regarding the review for another company on our site, I can let you know that I have checked our system for reported reviews and reviews we have archived from our site, but unfortunately have been unable to find a record of this. Could I ask that you contact our team at support@trustpilot.com so we can look into this further?

We look forward to hearing from you.

Best Regards,
Claire
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Absolutly recommendable!

What a great idea has has been realised by creating this platform. I personally was always looking for such a website which allows me to criticize other's websites.
So from now on it's quite easy for me to share my opinions with the www.

Cheers!
Evelin
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I would PASS as there are better companies and options..

I signed up for their trial. I was not able to get it connected so emailed support and was put in contact with [name]. He said no problem I will reset your trial. I got two days added... After our call I went in to set up the BBC email as he and I discussed. When I had the code sent to set up the forwarding [name] would not help get the code and in the end said that was for PAID customers only. Mind you this... Once I got it hooked up I WOULD HAVE BEEN A PAYING CUSTOMER. He would not assist and in the end I decided I would not be in for a bait and switch and in that moment this company LOST my TRUST as [name] gives false hope and tasks that WASTE your time. Maybe the company works well but not if you deceive you customers. I wish I had read the reviews here first and will ask anyone considering this service to read them. Note not too many positive ones...
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Reply from Trustpilot

Hi,

Thanks for leaving your comments.

I'm really sorry to hear you haven't received the support you needed, and can only apologise for this.

Our support team have today reached out to you via email and we hope to get in touch with you to resolve any issues as soon as possible. You are welcome to reply with any outstanding issues, or email back to provide a contact number and time so we can phone you to discuss.

Again, I apologise that you are so far unsatisfied, and would like to assure you we will do our best to make sure any issues get resolved.

Best Regards,
Claire
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Can we really TRUST Trustpilot ?

Why do Trustpilot allow people to self advertise for personal financial gain masquerading as "reviews" i.e. "Order a free sim card through me and get £5 free credit on your first top up http://giffgaff.com/orders/affiliate/pakxxxx"

How can we trust reviews when clearly some such as those in the giffgaff (link below) are from people using Trustpilot to provide links to a website from which they earn commission when people acquire and activate the product ?

http://www.trustpilot.com/review/giffgaff.com


EDIT 09/04/2014 - Just to show this is a piss take nearly every time someone posts a review about giffgaff.com the "Paul Kightly" review appears to receive a complaint just to ensure it always stays top of the list to promote a link for the person to earn money. This review was posted ages ago but still looks like it's the most recent i.e 09/04/2014. Just check in a few weeks after others have posted review to see if this is still appearing as the most recent.

Makes a complete mockery of Trustpilot. :(
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Reply from Trustpilot

Hi,

Thanks for taking the time to give your feedback.

I understand it can be annoying to see reviews such as this on our site. This can happen, since we do not censor reviews before they are posted on Trustpilot. However we do have a reporting option, that allows any user or company to report a review that they believe contravenes our guidelines, or could be written by someone who is not a genuine customer of the company being reviewed. I have reported the review you brought to our attention, and would invite you to use our reporting option if you come across any other reviews such as this in the future.

Thanks again for your assistance.

Best Regards,
Claire
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We're leaving!!! (as soon as we out of contract)

We pay Trustpilot a large monthly fee.
We sometime make mistakes and get bad reviews, which we always resolve, that's how good business works.
We have a top five star rating.

But as soon as our 12 months is up - we are gone.

Trustpilot refused to delete a 1 star customer review of our website as they said the customer had provided proof of purchase. The customer had never made a purchase on our website.

Trustpilot's twitter feed as awash with back slapping praise of themselves. Don't believe it.
Andy found this review useful
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Reply from Trustpilot

Dear Robert,

Thanks for leaving your comments.

I am sorry to hear that you are not happy with the way we have handled the reported review in question.

I have taken a look at the case and I can see that the review was placed back online because the customer has provided us with documentation to demonstrate they have made a purchased from your physical store. If a company promotes its physical store on their website, a customer is entitled to write a review, providing they have made a purchase, regardless of whether the purchase was made online or in the store.

We can see that your company hasn't reply to the review, we always encourage companies to submit a public answer to any negative feedback. By doing so other consumers can evaluate who is right and wrong.

I hope this helps explain our decision. If you have any questions you are welcome to contact us at support@trustpilot.com

Best Regards,
Annalisa
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Do not believe reviews on this site

This site is not independent. It takes down unfavourable reviews, hence why the reviews are skewed.
MichaelC, JC and Vo found this review useful
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Reply from Trustpilot

Dear user,

Thank you for your feedback.

I'm sorry to hear that you don't trust us. Making sure that consumers can trust the reviews they read is our no 1. priority.

It’s our role to be the objective third party that connects the consumers with the companies they buy from and ensuring trustworthiness on the review platform has been and always will be our highest priority.

Trustpilot is an open platform where anyone can read and write reviews about the companies they buy from, and reporting of reviews is a method to ensure the quality of the reviews. Any consumer or company can report reviews.

Companies can’t demand that a review is removed. It needs to go through the reporting process. We always encourage companies to submit a public answer to any negative feedback. By doing so other consumers can evaluate who is right and wrong.

You can read more about reporting reviews here:
http://blog.trustpilot.com/reported-reviews/

I hope this helps explain more about our system.

Best Regards,
Annalisa
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Really poor

I was bored a while ago so left a couple of reviews on trust pilot. Just got an email today to say theyve removed one of them as they need me to prove to them that i actually did book with the company i gave a good review for.

The other review was a bad one and they arent bothered about proving that one.

Its clear they are influenced by certain companies. Pathetic.

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Ive read the response below and it still doesnt make sense, Why do you not need proof for my Sports Direct review but you do for my Travelbag Review?
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Reply from Trustpilot

Dear Harry,

Thank you for your review.

Your review has not been removed. It has been reported for infringement of our guidelines. Trustpilot is an open platform where everyone can read and write reviews about the companies they buy from. To ensure the quality of the reviews, we provide an option to report a review that may not follow our review guidelines or could be written by someone, who can't be identified as a real customer. Any consumer or company can report reviews for any company and the process for handling reported reviews is the same in all cases. Companies have no control over which reviews will be published and can't edit or delete reviews either.

If you can provide documentation that you bought something from the company, we will restore your review. I understand that this is a hassle, but it's the best way we can ensure that reviews are written by real customers. So I hope you can help us and other consumers by providing a proof of purchase.

Regarding the fact that your other review was not reported, this is due to the fact that we do not censor reviews before they are published on our site. Therefore, as mentioned before, we have an integrated reporting system to report reviews.

I hope this helps explain why your review is not currently on our site, however if you need any further assistance please don't hesitate to contact our support team at support@trustpilot.com.

Best Regards,
Annalisa
Trustpilot

Trustpilot Details

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We live here: Denmark

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