...combined with the TrustGuard extension for Google Chrome, this site is an absolute gift! (https://chrome.google.com/webstore/detail/keeoocmiibbhbimcfljmplhpachfeomo)
Update: Why can't I reply to a review's reply if I don't have a Facebook account?! I just had to edit my original review to include my reply there. Now I don't know if they will look at my reply. I didn't need a Facebook account to create the review, so the experience is not consistent.
(I really don't want to sign up for Facebook! It only exists to make money, not interested in helping them.)
To reply as a company, please log in to your business account.