When it goes wrong with these guys, you come up against a very tall, very wide brick wall.
We trialled their service for six months and decided it was not for us (we did not see any worthwhile benefit).
We stopped the trial (we payed up until March 2012) and all was good until September 2012 when several customers made contact with us asking why they couldn't leave feedback.
We made contact with Trust Pilot who confirmed that we had been re-activated (we had not signed or agreed to a new contract so why offer the service for no charge?) No one can tell me why and none of the guys at the top of the tree will return my call.
Avoid, your money will be better invested in a decent daily coffee and bagel!
Thanks for your feedback. It sounds like several things has not worked out as it should. I would like to give you a proper answer, but I can't see what company you represent. Can you update me on that one please?