I can't believe that I get a response to my complaint and then and email from Trustpilot giving me the option to "If you would like to update or edit your review, just follow this link." This is totally unethical to influence my rating and then talk to my about how transparent the company is!
We are sorry if you picked up the message in a bad way. That's absolutely not the intention. Rather, we want to remind you that the company has replied to your review and that you may want to update your original review. The feedback you got may have changed your impression of the company - for good or for worse.
A user can only do a single review of each company, so we encourage users to update their reviews if there is a need for it. By doing so, we believe it's more useful for other consumers reading reviews.