Trustpilot is a scandal....it solicits reviews at the behest of companies that pay it.
When it initiates coverage of a company, it does so with an automatic 7 of 10 star rating! This is a joke. As a result of such bias, the aggregate star rating you see is grossly skewed to the positive.
Any company that does not like reviews posted of it (such as the execrable paranoid tripadvisor) simply taunts Trustpilot about those reviews and they get taken down.
Earlier I reviewed Country Attire Ltd. I didn't give thema good review at all. Much to my surprise,, Country Attire responded right away. My Duffle Coat had indeed been shipped. I'm tracking it, and it has already been tendered to the Overseas Postal Service. It's on it's way to the United States of America. I am so happy. I've searched high and low for this exact Duffle Coat, Color and all. Thank you so much Trust Pilot. And Thank You Country Attire.
I wrote a review on Debtmerica that simply sugessted that people review the managing founder of Debtmerica from information readily available from any search engine. The post even stated twice that people should come to their own conclusions. However, it appears, according to TrustPilot's posted information for deleting the post, that as soon as Debtmerica complained, the post was removed. Sorry, but that appears to be the way a company protection site would act. I would like to thank trustpilot for allowing me to respond to their removing of my post. This is an exact copy of my response to them on this matter awaiting their review:
To be fair, lets see if the post is returned. REPLY: could not add a thread so I added it to this one. Thank you for the opportunity to reply.
I should mention I am a retired marketing executive. I have an associate that worked in maintenance at my old company. A nice guy, but not a Rhodes Scholar, who got himself into financial trouble. Now, before he does "anything big", he comes and asks me for help. That is how I ended up checking out Debtmerica.
While I see that you want a person to have purchased a product, the spirit of my post should be the same. This company is an online company that appears to have been very successful in covering up their history, and are attempting to do so again. Don't you agree that your readers come to your site to be empowered, to help them make informed decisions, in this case, before they enter into a long term contract arrangement?
It is fundamental that people, in this case, your members and readers, should be given all of the factual information available for them to make an informed decision. If there are any facts in my post that are not 100% accurate, then you should remove them. However, I was very careful to use only facts obtained from official sites: The New York Attorney General, Massachusetts Court of Appeals, New York Fire Fighters Association and information directly available from the Debtmerica website linking its founder and managing partner Jesse Stockwell, or his old name Jesse E. Torres IV.
Lastly, twice in my post I told people that they should do their own searches on the founder/managing partner jesse e. stockwell or jesse e. torres iv and then decide for themselves.
Again, please consider this was a very accurate post, based on factual information, from official and government websites. To deny this information to your readers prior to them making a decision, can only be determined to be a) that you are strongly influenced by the vendor or b) that you believe your readers should jump into the fire and then, and only then, agree that fire is hot.
Do you really believe that your members and readers should sign a contract with Debtmerica and then find out what's in it?
trustpilot posted my review and automatically entered my location based on IP address. i was on business in asia when i wrote the review so that is the location that was used. however i live in california,
the company made a false reply about my post assuming that it sent me a product in asia.
Try being the first to review a company. If you give the company one star, the overall valuation will be 6,1 and 3 stars. How does that work ? Surely it should give an overall evaluation of 2.0 with one star ? Think about it for a while and I'm sure you´ll come to a logical conclusion....For your information the company is called ihelpline.
Suddenly I get an email from trustpilot saying my issue is deemed resolved and a ticket number - no explanation, nothing. The company in question defrauded not only me but many many others, as was evident from their trustpilot rating of about 1. So I go to see what is going on and the company (website is still up, so it still exists) now as if by magic has no trustpilot reviews whatsoever, so the hundreds of reviews and warnings have magically gone "POOF".
I'm just left feeling that they probably paid trustpilot to clear the slate for them and TP did so unquestioningly - if this is the way TP does business it's of no use to anyone.
I negatively reviewed a company in February 2012 and TrustPilot held that review back until August 2013 when they contacted me to ask if I could verify my claim. It took two weeks for them to accept my verification. TrustPilot, in my experience, is more interested in protecting companies from bad reviews than it is in helping consumers.
Thought I would have a look to see what Trustpilot was after hearing about it from a colleague so I signed up to take a look. Within 24 hours I was bombarded with 3 phone calls and emails from this company and felt like I was getting the hard sell.
Having taken a look at what they do it seems that they are after your community data for their own gain.
Shopping at places you can trust is important. When I look for a product online, I don't look for just any kind of product. Some places you shop at are not user friendly at all. At Trustpilot, you can find whatever you need in one location. This s the place where consumers are friendly and caring.
A community that stays together can do great things. Before I spend my money at a place, I want to make sure, I am getting what I pay for. That is why I value the opinion of Trustpilot community. It's good to know that someone is looking out for my best interest.
I found out that when I am informed about a place or product, I make wiser shopping decisions. When I want to know about a particular company or product, I trust my Trustpilot family to tell me the truth. If you want to experience the best shopping experience ever, visit Trustpilot, and let them lead you to where you need to be.
I don't think trustpilot are writing reviews for companies, but I do think stores pay reputable companies to blast reviews for them....I think trust pilot should watch out for this! One category for example, you have around 5 stores one of which has over 1,500 5* reviews, all say the same thing..... how can this be when the other stores in the same category has a lot less reviews, plus a mixture of good and bad ones....
DO NOT BUY FROM THESE STORES!! Look for good and BAD reviews as they are most likely going to give you a honest opinion on a store, not a fake oneside review that the company has paid to have written on there! Has fake all over it!
Apparently a lot of businesses that operate scam-like operations such as Tripadvisor and Flipkey, do not like negative reviews so they contact Trustpilot to have the reviews removed. In turn Trustpilot turns around and sends you an email that they want you to provide proof of service within 7 days or they will remove the review, which is nonsense as people are busy and it's too much bureaucracy and too demanding to demand such quick response times from trustpilot users so a lot of good reviews about scamming business get removed because trustpilot demands too much from its users and bows to the demands of businesses (and their hidden online reps) like flipkey and tripadvisor who do not like criticism of their scams.
Bby default trustpilot assigns 3 stars to any business so if you leave a 1 star review it will show in the average as 3 stars for some time
When I criticized TrustPilot they took the time to reply to my criticism and be honest about it.
In comparison to Yelp, a very corrupt scamming operation, Trustpilot should receive 10 stars not 5
I would have edited the field containing my name had I known that the review would use my full name. Fortunately, I figured out how to make the change for future postings, and they applied the change to my previous posts, including this one.
Sorry, there is no way I can let this slide. Your customer support, simply put, just plain sucks... at least in the Italian department. In the past two weeks I have experienced a very bad transaction on the internet by purchasing a pc video card from a local business putting up for sale their goods on the Pixmania web portal. I have promptly paid the item via paypal but my order didn't change status for more than a week; I tried then mailing the shop in order to know what was going on (i.e. why my order hadn't been shipped yet as it was already way past the estimate delivery time) but I didn't receive any answer. Puzzled by the whole situation, I left a first, negative review about the whole issue on the local business page here on Trustpilot. My review was shortly taken down because allegedly I had to send proof of the genuinity of the deal. I have promptly satisfied the request but after that I started then having an intense exchange of mails with a member of your staff, constantly censoring again my review claiming that since the payment was made on the Pixmania website then Pixmania should have been held responsible and that the review should be only on their page. Well, I'm sorry to say this is just RUBBISH. Who put in the first place the item for sale (even with a 5% discount coupon) on Pixmania? The local Italian company. Who was effectively in charge of the sale? The local Italian company. So why on earth was the item still there if it was not available? And who's to blame for canceling the order? The local italian company as they didn't really have the item in stock and waited more than a week before telling me... Pixmania wasn't at fault here; yet, I have seen my review denied on a technicality. Instead of applying common sense as it should be in a situation like this (other reviewers shared similar experiences, claiming almost non-existent communication with the seller/order canceling due to non-availability/very slow shipments, making this clearly a reiterate behaviour and something everyone should be informed of ASAP) your staff thought it was best not to tarnish the local company's page but to write everything on Pixmania's page, going about it in a roundabout way and indirectly shifting the blame on the bigger fish. This is simply not acceptable... if your aim is to collect feedback in order to make your pages a good reference when purchasing items on the internet then it should be of utmost importance warning customers of a dodgy behaviour, prioritising the customers' safety. The way this case has been handled was extremely poor as the negative impact of the whole incident has been greatly reduced and the culprit's image has been distorted.
In the online jungle of professional looking websites, it can be very hard to know what is behind the shell. The idea to have a one stop place to look for the opinions, experiences and reviews from other customers is just great and highly appreciated.
But, and there is a big but; Can you trust the reviews? This seems to be the magic of the successful sites based on customer reviews. Yelp, another site doing reviews put a lot of energy on filtering reviews in a balanced and fair way.
I dont have a solution to how this should be done, but the way it is done by trustpilot is a NO NO!
They should take som classes in journalism before they reconsider their routines. In newspapers there is a invisible wall between the advertising and the journalists. A newspaper where the advertisers can dictate the content can not be trusted. This is where trustpilot fails. The company monetize on selling packages to the companies it is reviewing letting the companies redact their own reviews.
This is as bad it can get. Every bad review is held back by the reviewed company itself and for the smallest reason or excuse blocked, while good reviews are passed through. In the end the result is highly unbalanced in favour of the good reviews.
This is what is called corruption.
Sorry Trustpilot, after giving you fair chance, I dont trust you anymore.