When reviewing some sites, you can see obvious bogus ratings and ratings from other sites which aren't explained or anything. This gives a very unprofessional feeling about the site. Combining this with the lack of users that write more than 1 review, it doesn't make me feel like this is a site I'd recommend to other people. On the other hand, the site has a pretty good looking but simple layout.
M vd Lingen found this review useful
I use iPhone for Internet.. It took me 30mins to leave a review for a company it only took me 5 mins to book return transfers from airport to hotel not happy.. Takes 5 sec delay for what you type to come up on screen.. Same del in tryin to navigate site :(
Many sites appear to have inflated ratings which makes any comparisons meaningless. Probably some selective editing, but I assume most companies simply ask only those that will give good reviews (e.g. FB followers and friends). I wish Yelp would venture more into online site reviews to avoid the conflict of interest that paid review sites pose.
Regarding the Infurn page, where people have been complaining about the terrible service they received.
Can you tell me why all the bad reviews for Infurn have been moved to the Groupon page? I for one didn't buy from Groupon and find this very bad form, especially as all the people who went to the trouble of reviewing specifically wanted to complain about Infurn?
I think this is a fresh and innovative way for people to find out about a certain website and also for companies to earn their credibility. I'm just curious about your filter list and reviews checking cause anyone can write a review about a certain webpage even if it's untrue or malicious. Take care.
We use it during the trial period and the results were very good so finally decided to hire rsutpilot to send invitations to review directly to our customers.
It is easy to use and very positive to have the widget on our website
I did a test about 4 months ago and hired someone in India to write 50 positive reviews on a random site. It only costed <$50 and the reviews are still here today. The statistics can be easily manipulated. Very poor review quality control, in my opinion. Legal or not, people do it, and there are many of them. They know you can't catch them because the system is flawed. They know you can't catch them because you haven't got the resources or ability to do it. The risks to them are low, but the gains are huge because only a handful of fake reviews are enough to fool a plethora of consumers.
Anyway, this review might be deleted soon since I'm exposing something quite fatal.
The TrustPilot makes money by offering merchants to integrate reviews with their e-commerce system. This results in slanted reviews for these merchants compared to those that do not pay. Since most people post reviews only if they are dissatisfied, a website that does not pay TrustPilot will usually have worse ratings than a website that does, even with the same level of customer satisfaction.
The fair thing to do would be to take the effect into the account when computing the "overall" rating, boosting the ratings of those websites that do not pay TrustPilot. The way the system is, the TrustPilot's business model is a modern-day blackmail.
N.B. I am not a business owner. I just wrote a few reviews on the website, and then decided to check "For companies" link.
I've just joined and immediately posted 4 reviews. I love the idea of being able to feed back on companies from one place. I hope they all take notice of this site. Power to the consumer.
Wendy Etherington found this review useful
This place is great! There was an issue with a company I reviewed and the company ended up trying to report my review because I did not give them a good review. Luckily I had Trustpilot's great support to fall back on and they took care of the whole situation! I will be reviewing on this site over and over again because it's such a great place!
Sad that sites like this are allowed to exist. Regardless of what they say, no personal information needs to be collected. Don't bother commenting or trying to give reasons why you need to capture or verify someone's identity. TrustPilot - you should be ashamed!
B found this review useful
...combined with the TrustGuard extension for Google Chrome, this site is an absolute gift! (https://chrome.google.com/webstore/detail/keeoocmiibbhbimcfljmplhpachfeomo)
Update: Why can't I reply to a review's reply if I don't have a Facebook account?! I just had to edit my original review to include my reply there. Now I don't know if they will look at my reply. I didn't need a Facebook account to create the review, so the experience is not consistent.
(I really don't want to sign up for Facebook! It only exists to make money, not interested in helping them.)
A nosotros nos está dando muchos problemas para aplicar su producto en nuestra página web, la cual está en distintos idiomas con diferentes dominios. Los problemas son de tipo técnico, pero conseguir asistencia por parte del Equipo de Trustpilot es lento y hasta ahora, sin resultados efectivos (llevamos más de un mes). Por otro lado, sólo hay asistencia en inglés o en danés... así que de momento, mal: necesita mejorar.
Betina found this review useful
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