At first it delivered... since they protect the sites, and now i can see, that they let the sites spam with "nice" reviews. The often only have 1 activity on this site. So instead of getting better, its a site sinking, with less credibility. Sad!! and a stupid mind set.
When I had first found TrustPilot I was looking up reviews on a uncanny website to ensure that it was legitimate or not.
After having a few terrible experiences with that website, I decided to leave my own review of it. However I received an "ERROR 500" from TrustPilot upon submission of my review.
I contacted TrustPilot's customer support about it in which three days later I received an email from '[name].' [name] informed me that there -may- of been a temporary issue with TrustPilot which has been resolved. I had assumed that the three-day delay on the support email was because I sent it on Friday, which then carried on into the weekend. So I'm not going to hold that against them.
After reading that, I decided to re-post my review which this time it seemed to submit perfectly.
I would rate TrustPilot 5/5 stars, but the issue with posting should've been non-existent.
I posted a bad review about a company. 6 months later Trust Pilot began emailing me about it - demanding proof of purchase (which I provided) and demanding I edit the review and not refer to the company as "classic crooks" over their dodgy practices.
I jumped through all the hoops, and finally got an email to say the review would be restored.
That was 2 days ago. Now I've just got another email asking for proof of purchase again.
It's as though they are getting paid by companies to badger negative reviewers.
NOTE: TRUSTPILOT, I SAID "AS THOUGH". I WOULDN'T DREAM OF ACTUALLY ASSERTING THAT YOU ARE GETTING PAID TO TAKE DOWN NEGATIVE REVIEWS.
I have had an issue with a review written about our company that is not true and slanderous. I have sent evidence to trust pilot and there answer was we dont care as long as they have bought something off you. Totally immoral website that has no care for others. Review centre took my proof that I showed and took the review off, trust pilot don't give a damn. I like when you post a review :
"We'll publish your review soon and you'll see it on Trustpilot's profile. Your honest opinion makes a difference. Thanks again for sharing."
Hopefully Trust Pilot can find what "honest" means.
I should also add that on receiving our review we got a phone call from trust pilot employee explaining about the review and then tried to sell business packages. Gives you an idea of what they are like as a company.
So strange... every time I try to post a review of Shutterfly, which totally jerked me over today, in a very real way, I get a message from TrustPilot saying, "Whoops. Something went wrong. Want to try again?" I've tried to post my review four times and I keep getting the same message, despite logging out and trying again. I'm beginning to think this is not a legitimate, aka "trust" worthy site.
I read something on this forum about post-ers needing to provide TrustPilot with an order number in order to prove we bought something from a company in order to post. I'm happy to do that, but TrustPilot hasn't asked me for that. So I'm wondering what went wrong. I spent a long time writing that review and going through the steps to register with TrustPilot. Now they won't post my review. That makes me extra annoyed that I feel like I've been dissed by two companies today instead of just one.
What's up, TrustPilot? Do you block legitimate negative reviews if you have some agreement with the company the posting is about? Wow, interesting business model! It shows a complete lack of integrity, but I have to salute you from a ruthless, money-making, greedy, entrepreneurial, start-up perspective. And I assume that's what you guys are, greedy, ruthless entrepreneurial start-up dudes. Kudos. Your business school teachers and the venture capitalists who backed you must think you're awesome.
I have been trying to review a company called superfitness superstore. I have an order number, but the company blocked my order number. I have contacted trustpilot and didn't get a response. I think trustpilot works in favourites of companies and not consumers. It would be interesting to know if trustpilot receives any support from these companies.
I would give trustpilot a Zero star review if I was able but unfortunately I cannot. To put it simply, trustpilot is flawed. Any user can report any review at any time at a drop of a hat. This means if you don't like a company, you can destroy its reputation easily by reporting all positive reviews. The excuse trustpilot give is that they are an open platform that allows any user to report a review they believe is "false".
Dear users when using Trustpilot so remember and be careful not to let yourself be seduced by the idea behind: Trustpilot is NOT a public company. It is a private profit company that makes money from the same companies that you and I review.
1 ) It is not possible to comment on other users' reviews without having to use a Facebook profile. It is unacceptable to discriminate users without a Facebook account and NOT be able to write comments.
2 ) Very annoying that the only way to respond to companies' comments are editing the same review . It is confusing and messy. If the company will respond to my comment , you will have to make a "log" with headings where the notification type " Reply to comment 1" , "Reply to comment 2" , "Reply to comment 3" , etc. ? It 's stupid .
3) It is clear that companies buy to good reviews. In fact, it is not difficult to pay an Ukrainian , Indian or Chinese company easy money to make a lot of positive reviews . This is seen in many reviews and I advise everyone not to be seduced by the idea behind Trustpilot or the positive comments . Read rather negative reviews and be careful trusting all the positive ones.
4 ) Businesses with several domains cannot be reviewed as a whole. Trustpilot is a good example , as the company , for example, has a score by . country domain . One for .com another for .it, another for.es etc. It is the same service Trustpilot offers , so why separate locations/domains from the total score?
Trustpilot is a scandal....it solicits reviews at the behest of companies that pay it.
When it initiates coverage of a company, it does so with an automatic 7 of 10 star rating! This is a joke. As a result of such bias, the aggregate star rating you see is grossly skewed to the positive.
Any company that does not like reviews posted of it (such as the execrable paranoid tripadvisor) simply taunts Trustpilot about those reviews and they get taken down.
Earlier I reviewed Country Attire Ltd. I didn't give thema good review at all. Much to my surprise,, Country Attire responded right away. My Duffle Coat had indeed been shipped. I'm tracking it, and it has already been tendered to the Overseas Postal Service. It's on it's way to the United States of America. I am so happy. I've searched high and low for this exact Duffle Coat, Color and all. Thank you so much Trust Pilot. And Thank You Country Attire.
I wrote a review on Debtmerica that simply sugessted that people review the managing founder of Debtmerica from information readily available from any search engine. The post even stated twice that people should come to their own conclusions. However, it appears, according to TrustPilot's posted information for deleting the post, that as soon as Debtmerica complained, the post was removed. Sorry, but that appears to be the way a company protection site would act. I would like to thank trustpilot for allowing me to respond to their removing of my post. This is an exact copy of my response to them on this matter awaiting their review:
To be fair, lets see if the post is returned. REPLY: could not add a thread so I added it to this one. Thank you for the opportunity to reply.
I should mention I am a retired marketing executive. I have an associate that worked in maintenance at my old company. A nice guy, but not a Rhodes Scholar, who got himself into financial trouble. Now, before he does "anything big", he comes and asks me for help. That is how I ended up checking out Debtmerica.
While I see that you want a person to have purchased a product, the spirit of my post should be the same. This company is an online company that appears to have been very successful in covering up their history, and are attempting to do so again. Don't you agree that your readers come to your site to be empowered, to help them make informed decisions, in this case, before they enter into a long term contract arrangement?
It is fundamental that people, in this case, your members and readers, should be given all of the factual information available for them to make an informed decision. If there are any facts in my post that are not 100% accurate, then you should remove them. However, I was very careful to use only facts obtained from official sites: The New York Attorney General, Massachusetts Court of Appeals, New York Fire Fighters Association and information directly available from the Debtmerica website linking its founder and managing partner Jesse Stockwell, or his old name Jesse E. Torres IV.
Lastly, twice in my post I told people that they should do their own searches on the founder/managing partner jesse e. stockwell or jesse e. torres iv and then decide for themselves.
Again, please consider this was a very accurate post, based on factual information, from official and government websites. To deny this information to your readers prior to them making a decision, can only be determined to be a) that you are strongly influenced by the vendor or b) that you believe your readers should jump into the fire and then, and only then, agree that fire is hot.
Do you really believe that your members and readers should sign a contract with Debtmerica and then find out what's in it?
trustpilot posted my review and automatically entered my location based on IP address. i was on business in asia when i wrote the review so that is the location that was used. however i live in california,
the company made a false reply about my post assuming that it sent me a product in asia.