Trustpilot reviews

I Hope I'm Wrong But...

Regarding the Infurn page, where people have been complaining about the terrible service they received.
Can you tell me why all the bad reviews for Infurn have been moved to the Groupon page? I for one didn't buy from Groupon and find this very bad form, especially as all the people who went to the trouble of reviewing specifically wanted to complain about Infurn?

vgi and Martin Grape found this review useful

Somewhat new

I think this is a fresh and innovative way for people to find out about a certain website and also for companies to earn their credibility. I'm just curious about your filter list and reviews checking cause anyone can write a review about a certain webpage even if it's untrue or malicious. Take care.

Positive

We use it during the trial period and the results were very good so finally decided to hire rsutpilot to send invitations to review directly to our customers.

It is easy to use and very positive to have the widget on our website

Just great support

We had some problems with implementing the Trusptilot system, but the support was helping us till we resolved the problem.

I love reading reviews

Before completing my transaction online, I always check the companies reviews and see if its a reliable source. Thanks Trustpilot!

love free samples

try free samples its awesome...whats better than freeeeeeee?????

5 stelle meritatissime!!!!!!

un servizio utilissimo ai consumatori per valutare aziende, portali ecc.

Stefano Barbati and Fabrizio Barbati found this review useful

Easily manipulated

I did a test about 4 months ago and hired someone in India to write 50 positive reviews on a random site. It only costed <$50 and the reviews are still here today. The statistics can be easily manipulated. Very poor review quality control, in my opinion. Legal or not, people do it, and there are many of them. They know you can't catch them because the system is flawed. They know you can't catch them because you haven't got the resources or ability to do it. The risks to them are low, but the gains are huge because only a handful of fake reviews are enough to fool a plethora of consumers.

Anyway, this review might be deleted soon since I'm exposing something quite fatal.

vgi, Daniel Smith, B, Tyler Nickwiz and Tim Chorlton found this review useful

24 January 2012

Reply from Trustpilot

Hi John

Firstly thank you for bringing this to our attention,
Our review platform expects and in most cases receives honest, genuine feedback.
All reviews on Trustpilot are automatically monitored and we also frequently check domains manually. I can't say why the reviews you refer to were not picked up by our system, but if they have been posted under the circumstances you mention, I am sure that by doing a manual check it would be very obvious that they are not genuine - and would be removed immediately.

Please be advised that in addition to being a violation of our terms of service and an unethical practice, it’s also a violation of the law to post fake reviews in the United Kingdom, France, Italy, and Germany, Ireland, Sweden and the Netherlands (among other countries) pursuant to the EU Unfair Commercial Practices Directive, adopted by these countries.

Regards
Hasse
Trustpilot support

Good concept but....

Why when I post a positive review is it accepted "as is" while for a negative review I am asked to provide "evidence" of the transaction with the company?

So, it seems that negative reviews are discouraged.

17 January 2012

Reply from Trustpilot

Hi Steve

Thank you for your feedback.

Both your positive and negatives reviews are accepted "as is". However, the company can report reviews if they believe them to contravene our guidelines for some reason.
In other words, we are not screening negative reviews before posting them - we are simply processing an inquiry made by the company.

Best regards
Kasper

Slanted feedback

The TrustPilot makes money by offering merchants to integrate reviews with their e-commerce system. This results in slanted reviews for these merchants compared to those that do not pay. Since most people post reviews only if they are dissatisfied, a website that does not pay TrustPilot will usually have worse ratings than a website that does, even with the same level of customer satisfaction.

The fair thing to do would be to take the effect into the account when computing the "overall" rating, boosting the ratings of those websites that do not pay TrustPilot. The way the system is, the TrustPilot's business model is a modern-day blackmail.

N.B. I am not a business owner. I just wrote a few reviews on the website, and then decided to check "For companies" link.

vgi, B and Tim Chorlton found this review useful

09 December 2011

Reply from Trustpilot

Hi Boris

Thank you for your feedback.

You are right that dissatisfied customers might be more inclined to write a review by themselves than happy customers are. However, these companies will usually have less reviews.

The way the Trustscore is calculated accounts for representativity. If a company has received five negative reviews, the score will not deviate much from the middle score because five reviews is not sufficiently representative.

If you like, you can read more about the Trustscore at this link http://www.trustpilot.com/About/FAQ

Best regards
Hasse

Great Site, Great Concept

I've just joined and immediately posted 4 reviews. I love the idea of being able to feed back on companies from one place. I hope they all take notice of this site. Power to the consumer.

Wendy Etherington found this review useful

I love this company!

This place is great! There was an issue with a company I reviewed and the company ended up trying to report my review because I did not give them a good review. Luckily I had Trustpilot's great support to fall back on and they took care of the whole situation! I will be reviewing on this site over and over again because it's such a great place!

Personal Information Aggregator - Can I give ZERO stars!

Sad that sites like this are allowed to exist. Regardless of what they say, no personal information needs to be collected. Don't bother commenting or trying to give reasons why you need to capture or verify someone's identity. TrustPilot - you should be ashamed!

B found this review useful

04 October 2011

Reply from Trustpilot

Hi RK

Thank you for the feedback.

I am not sure what information you believe we collect. It does not take more than an email address to create a profile and start writing reviews.

Hasse
Trustpilot Support

verdens bedste retro det er fedt hilsen ZERO

elsker det her

Superb!

This site is really helpful for me because it allows me to check on the site where I want to purchase.

This site would have saved me £140!

...combined with the TrustGuard extension for Google Chrome, this site is an absolute gift! (https://chrome.google.com/webstore/detail/keeoocmiibbhbimcfljmplhpachfeomo)

Producto potencialmente bueno, servicio malo

A nosotros nos está dando muchos problemas para aplicar su producto en nuestra página web, la cual está en distintos idiomas con diferentes dominios. Los problemas son de tipo técnico, pero conseguir asistencia por parte del Equipo de Trustpilot es lento y hasta ahora, sin resultados efectivos (llevamos más de un mes). Por otro lado, sólo hay asistencia en inglés o en danés... así que de momento, mal: necesita mejorar.

Betina found this review useful

good

foarte folositor