Trustpilot reviews

Trustpilot reviews

Low
4.2
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
111 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Getting old and fat.

At first it delivered... since they protect the sites, and now i can see, that they let the sites spam with "nice" reviews. The often only have 1 activity on this site.
So instead of getting better, its a site sinking, with less credibility.
Sad!! and a stupid mind set.
Trustpilot

Reply from Trustpilot

Hi Morten,

Thanks for leaving your comments.

Making sure that consumers can trust the reviews they read is our no 1. priority. As a result we dedicate a lot of resources to this area. We believe that authentic reviews from actual customers are the best reflection of a company's service, and we encourage companies to let their customers review them. Together with our community, we work hard to ensure that reviews are genuine.

We have lots of processes running that constantly scan for suspicious reviews based on a vast number of parameters. In addition, we have a team of community supporters handling all reported reviews as quickly as possible.

I hope this gives some insight into our platform.

Best Regards,
Claire
Trustpilot
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

good help

First time im writing here, but i found it very helpful.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

A few issues that were fixed.

When I had first found TrustPilot I was looking up reviews on a uncanny website to ensure that it was legitimate or not.

After having a few terrible experiences with that website, I decided to leave my own review of it.
However I received an "ERROR 500" from TrustPilot upon submission of my review.

I contacted TrustPilot's customer support about it in which three days later I received an email from '[name].' [name] informed me that there -may- of been a temporary issue with TrustPilot which has been resolved.
I had assumed that the three-day delay on the support email was because I sent it on Friday, which then carried on into the weekend. So I'm not going to hold that against them.

After reading that, I decided to re-post my review which this time it seemed to submit perfectly.

I would rate TrustPilot 5/5 stars, but the issue with posting should've been non-existent.
Trustpilot

Reply from Trustpilot

Hi,

Thanks for getting in touch.

I'm sorry to hear you're having problems leaving a review, however since you have managed to leave a review on our profile page, it seems like a problem specific to a certain company's profile page.

Could I ask that you send an email to our support team at support@trustpilot.com, letting them know the website address of the company you are trying to leave a review for? Our team will then be able to look into any issues and help you leave your review.

We look forward to hearing from you and apologise for any inconvenience.

Best Regards,
Claire
Trustpilot
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Really shoddy

I posted a bad review about a company. 6 months later Trust Pilot began emailing me about it - demanding proof of purchase (which I provided) and demanding I edit the review and not refer to the company as "classic crooks" over their dodgy practices.

I jumped through all the hoops, and finally got an email to say the review would be restored.

That was 2 days ago. Now I've just got another email asking for proof of purchase again.

It's as though they are getting paid by companies to badger negative reviewers.

NOTE: TRUSTPILOT, I SAID "AS THOUGH". I WOULDN'T DREAM OF ACTUALLY ASSERTING THAT YOU ARE GETTING PAID TO TAKE DOWN NEGATIVE REVIEWS.
Trustpilot

Reply from Trustpilot

Hi,

Thanks for leaving your review.

I understand it can be frustrating to receive our requests for proof of purchase, and would like to thank you for your cooperation so far. We have the reporting option for reviews to help us maintain the quality of the reviews on our site.

I can explain that the original review that was reported is still showing on our site and has not been reported again. The issue was that you had left two reviews for the same company, one for their .es profile and one for their .com profile. Originally one review was reported to us, went through our reporting process as normal and was restored to our site. Following this, the second review you left was reported for proof of purchase.

You can see your original updated review showing on your profile page here:
http://www.trustpilot.com/users/4467578

One of my colleagues is handling the second reporting, however I can let you know that on Trustpilot, each user can only review each company once.

I hope this helps explain why you received two requests for documentation, and if you have any further queries, please don't hesitate to reply to our email.

Best Regards,
Claire
Trustpilot
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Dont care what is written even when it is lies

I have had an issue with a review written about our company that is not true and slanderous. I have sent evidence to trust pilot and there answer was we dont care as long as they have bought something off you. Totally immoral website that has no care for others. Review centre took my proof that I showed and took the review off, trust pilot don't give a damn. I like when you post a review :

"We'll publish your review soon and you'll see it on Trustpilot's profile. Your honest opinion makes a difference. Thanks again for sharing."

Hopefully Trust Pilot can find what "honest" means.

I should also add that on receiving our review we got a phone call from trust pilot employee explaining about the review and then tried to sell business packages. Gives you an idea of what they are like as a company.
Trustpilot

Reply from Trustpilot

Hi Matt,

Thanks for leaving your comments.

I understand it can be frustrating when you don't agree with the comments in the review, however the purpose of Trustpilot is for consumers to share their experiences about the companies they buy from. It’s an open platform that any consumer or company can join.

We are focused on making sure that the reviews are written by real customers, but the actual content in the review is the reviewer’s responsibility. We don’t judge whether the story is right or wrong, and reviews can only be removed if they are violating our guidelines.

If a company discovers a negative review on Trustpilot, our advice to them is to post a public reply explaining their version of events. That enables other consumers to see both sides of the story when doing vendor research. If you haven’t already written a reply, I would recommend that you do so. It’s free of charge, and if you need any help leaving your reply, please don't hesitate to contact our support team at support@trustpilot.com.

Best Regards,
Claire
Trustpilot
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

good work!

didnt know about this site, till I got an email and it´s so easy to use and leave an opinion, I would sugget my friends to use it!.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Wow, Trustpilot won't post my negative, legitimate review of a company

So strange... every time I try to post a review of Shutterfly, which totally jerked me over today, in a very real way, I get a message from TrustPilot saying, "Whoops. Something went wrong. Want to try again?" I've tried to post my review four times and I keep getting the same message, despite logging out and trying again. I'm beginning to think this is not a legitimate, aka "trust" worthy site.

I read something on this forum about post-ers needing to provide TrustPilot with an order number in order to prove we bought something from a company in order to post. I'm happy to do that, but TrustPilot hasn't asked me for that. So I'm wondering what went wrong. I spent a long time writing that review and going through the steps to register with TrustPilot. Now they won't post my review. That makes me extra annoyed that I feel like I've been dissed by two companies today instead of just one.

What's up, TrustPilot? Do you block legitimate negative reviews if you have some agreement with the company the posting is about? Wow, interesting business model! It shows a complete lack of integrity, but I have to salute you from a ruthless, money-making, greedy, entrepreneurial, start-up perspective. And I assume that's what you guys are, greedy, ruthless entrepreneurial start-up dudes. Kudos. Your business school teachers and the venture capitalists who backed you must think you're awesome.
Trustpilot

Reply from Trustpilot

Hi,

Thanks for taking the time to leave your feedback.

I'm sorry to hear you're having problems leaving your review. I can assure you that we do not censor reviews before they are published on our site. Instead we have a reporting function to help us maintain the quality of the reviews on our site. Any company or user can use this function to report reviews to us. When a review is reported to us, it may be that we request proof of purchase documentation at this stage, but this would not cause any problems for you leaving a review. The review would have to be published on our site before it could be reported.

It sounds as though you may have encountered a temporary error on our site, and if this is the case we sincerely apologise for any inconvenience caused. I have tried posting a test review on the profile page for the domain you mentioned, and was able to without experiencing any problems (I have of course now deleted this test review). Therefore I kindly ask that you try re-posting your review for the company. If you continue to experience problems, please don't hesitate to get in touch with our support team at support@trustpilot.com for further assistance.

I hope we can help you publish your review as soon as possible.

Best Regards,
Claire
Trustpilot
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Trustpilot allows companies to block reviews based on valid order numbers

I have been trying to review a company called superfitness superstore. I have an order number, but the company blocked my order number. I have contacted trustpilot and didn't get a response. I think trustpilot works in favourites of companies and not consumers. It would be interesting to know if trustpilot receives any support from these companies.
Trustpilot

Reply from Trustpilot

Hi Ash,

Thanks for taking the time to leave your review.

I'm sorry to hear you've been having problems leaving your review. I'd like to thank you for forwarding a copy of your order confirmation to us, and can let you know we have made some changes that should now allow you to leave your review.

I can see we replied to you last week, and can only apologise if you have not received our response. I kindly ask that you try leaving your review again, and if you still experience any issues, please don't hesitate to get back in touch with our support team at support@trustpilot.com.

Best Regards,
Claire
Trustpilot
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

very good site to review your good and bad shopping experiences

very good site to use to view before buying I only wished I had checked out hispek.com before I purchased from them it would of saved me a lot of upset and hassle many thanks trustpilot.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Not good enough!

When i reviewed a site, they stopped it for reviewing because of not proof of buying something from them. The problem is that i closed my account because dansk777.dk spammed me down.
Trustpilot

Reply from Trustpilot

Hi Mikal,

Thanks for taking the time to leave your comments.

I understand it can be frustrating to see your review reported on our site, however Trustpilot is an open platform where everyone can read and write reviews about the companies they buy from. To ensure the quality of the reviews, we provide an option to report a review that may not follow our review guidelines or could be written by someone, who can't be identified as a real customer. Any company or consumer can report a review and you can see who, when and why a review has been reported on the company profile page.

One of my colleagues in Community Support is investigating the issue. If you can provide documentation that you bought something from the company, we will restore your review. I realise you have closed your account with the company, but the proof of purchase could for example be a screenshot of an order confirmation email you received from the company in the past. I understand that this is a hassle, but it's the best way we can ensure that reviews are written by real customers. So I hope you can help us and other consumers by providing a proof of purchase.

Best Regards,
Claire
Trustpilot
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Try this...!

This is a really help-full app. It has certainly made things easy for me. It has much easier to choose the best one from many.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

0 Star

I would give trustpilot a Zero star review if I was able but unfortunately I cannot.
To put it simply, trustpilot is flawed. Any user can report any review at any time at a drop of a hat. This means if you don't like a company, you can destroy its reputation easily by reporting all positive reviews.
The excuse trustpilot give is that they are an open platform that allows any user to report a review they believe is "false".
Trustpilot

Reply from Trustpilot

Hi Thomas,

Thanks for your comments.

I'm sorry to hear you think our site is flawed. I can confirm that Trustpilot is an open platform where everyone can read and write reviews about the companies they buy from. To ensure the quality of the reviews, we provide an option to report a review that may not follow our review guidelines or could be written by someone, who can't be identified as a real customer. Any company or consumer can report a review and you can see who, when and why a review has been reported on the company profile page.

However we do not allow users or companies to abuse our system by mass reporting reviews. If we see this happening, we will warn the reporter, and take further action if required. Instead, if a user or company wants to make us aware of several reviews on a domain that they believe are false, we would always recommend that they contact our support team at support@trustpilot.com so we can investigate the domain as a whole.

I hope this helps explain.

Best Regards,
Claire
Trustpilot
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Facebook coercion, bad interface, profit business and other...

Dear users when using Trustpilot so remember and be careful not to let yourself be seduced by the idea behind: Trustpilot is NOT a public company. It is a private profit company that makes money from the same companies that you and I review.

1 ) It is not possible to comment on other users' reviews without having to use a Facebook profile. It is unacceptable to discriminate users without a Facebook account and NOT be able to write comments.

2 ) Very annoying that the only way to respond to companies' comments are editing the same review . It is confusing and messy. If the company will respond to my comment , you will have to make a "log" with headings where the notification type " Reply to comment 1" , "Reply to comment 2" , "Reply to comment 3" , etc. ? It 's stupid .

3) It is clear that companies buy to good reviews. In fact, it is not difficult to pay an Ukrainian , Indian or Chinese company easy money to make a lot of positive reviews . This is seen in many reviews and I advise everyone not to be seduced by the idea behind Trustpilot or the positive comments . Read rather negative reviews and be careful trusting all the positive ones.

4 ) Businesses with several domains cannot be reviewed as a whole. Trustpilot is a good example , as the company , for example, has a score by . country domain . One for .com another for .it, another for.es etc. It is the same service Trustpilot offers , so why separate locations/domains from the total score?
Trustpilot

Reply from Trustpilot

Hi Poul,

Thanks for taking the time to share your views.

You are right that we make money from selling premium services to companies. The single most important reason why we can do that is because consumers trust the reviews they read. It’s our role to be the objective third party that connects the consumers with the companies they buy from.

We have some well-defined rules for what is acceptable on Trustpilot that the vast majority of companies understand and follow. If a company violates the rules - by purpose or by accident - we let the company know that a violation has happened, which solves the issue in most cases. When doing so, the process is exactly the same regardless of whether the company has a subscription with us or not. Another example is the reporting of reviews - we examine reported reviews in the order we receive them and the process is the same for all companies, whether they pay for our premium service or not.

I'm sorry that at the moment you are unable to comment on reviews written by other users without having a Facebook account. This is because our commenting system is currently run through Facebook, so a Facebook account is required for commenting. However we are continually striving to improve our site and make it more user friendly.

An ongoing example of this is that previously the only way to register as a new user on Trustpilot was by using Facebook Connect, unless the user had received a unique link from a company based on a specific purchase. However we understand not everyone has a Facebook account and we have therefore decided to make Facebook connect a voluntary option. This change was effective as from January 6th 2014, for new user profiles in the UK, France, Switzerland and Germany.

At this point, our commenting system, for commenting on other users' reviews remains unchanged, but I have passed your suggestion on to our product team for their consideration.

Further, if a user has a Facebook account, they can use the commenting system to reply to company comments on their review, however if they do not have this option, or if they would prefer, they can always update their original review to take the company comments into consideration.

Regarding companies buying reviews, I can assure you that making sure consumers can trust the reviews they read is our no 1. priority. As a result we dedicate a lot of resources to this area.

We have lots of processes running that constantly scan for suspicious reviews based on a vast number of parameters. In addition, we have a team of community supporters handling all reported reviews as quickly as possible.

Finally, with reference to your last point about businesses with multiple domains, I can let you know that we do this so the information on our site is the most relevant for the people reading it. It ensures for example that reviews in French are on our .fr domain, etc. In addition, branches of a company may operate differently in different companies / be subject to country specific rules, so keeping reviews relevant helps people using our site get the information most beneficial to them.

I hope this helps explain and gives you some insight into our company.

Best Regards,
Claire
Trustpilot
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

DO NOT trust Trustpilot reviews!

Trustpilot is a scandal....it solicits reviews at the behest of companies that pay it.

When it initiates coverage of a company, it does so with an automatic 7 of 10 star rating! This is a joke. As a result of such bias, the aggregate star rating you see is grossly skewed to the positive.

Any company that does not like reviews posted of it (such as the execrable paranoid tripadvisor) simply taunts Trustpilot about those reviews and they get taken down.
Trustpilot

Reply from Trustpilot

Hi Manuel,

We appreciate you sharing your thoughts on Trustpilot.

You are right that we make money from selling premium services to companies. The single most important reason why we can do that is because consumers trust the reviews they read. It’s our role to be the objective third party that connects the consumers with the companies they buy from. Companies do not have to have a subscription with us to receive reviews, and any company with a website address can be reviewed on Trustpilot. Further, any company or user is able to report a review to us, and we evaluate the review solely on the basis of our guidelines.

Trustpilot is a useful platform that more than 3 million consumers visit each month. A key requirement for becoming so widely used is that ensuring trustworthiness on the review platform has been and always will be our highest priority.

Regarding the TrustScore, I can let you know that it is not simply an average of all the reviews a company receives. A company starts with a score of 7, and the formula used to calculate the TrustScore takes many factors into account, such as number of reviews, age of reviews, etc.

I hope this helps gives some insight into how we work.

Best Regards,
Claire
Trustpilot
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

DID A GREAT JOB

Earlier I reviewed Country Attire Ltd. I didn't give thema good review at all. Much to my surprise,, Country Attire responded right away. My Duffle Coat had indeed been shipped. I'm tracking it, and it has already been tendered to the Overseas Postal Service. It's on it's way to the United States of America. I am so happy. I've searched high and low for this exact Duffle Coat, Color and all. Thank you so much Trust Pilot. And Thank You Country Attire.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Is this a consumer site?

I wrote a review on Debtmerica that simply sugessted that people review the managing founder of Debtmerica from information readily available from any search engine. The post even stated twice that people should come to their own conclusions. However, it appears, according to TrustPilot's posted information for deleting the post, that as soon as Debtmerica complained, the post was removed. Sorry, but that appears to be the way a company protection site would act.
I would like to thank trustpilot for allowing me to respond to their removing of my post. This is an exact copy of my response to them on this matter awaiting their review:

To be fair, lets see if the post is returned.
REPLY: could not add a thread so I added it to this one.
Thank you for the opportunity to reply.

I should mention I am a retired marketing executive. I have an associate that worked in maintenance at my old company. A nice guy, but not a Rhodes Scholar, who got himself into financial trouble. Now, before he does "anything big", he comes and asks me for help. That is how I ended up checking out Debtmerica.

While I see that you want a person to have purchased a product, the spirit of my post should be the same. This company is an online company that appears to have been very successful in covering up their history, and are attempting to do so again. Don't you agree that your readers come to your site to be empowered, to help them make informed decisions, in this case, before they enter into a long term contract arrangement?

It is fundamental that people, in this case, your members and readers, should be given all of the factual information available for them to make an informed decision. If there are any facts in my post that are not 100% accurate, then you should remove them. However, I was very careful to use only facts obtained from official sites: The New York Attorney General, Massachusetts Court of Appeals, New York Fire Fighters Association and information directly available from the Debtmerica website linking its founder and managing partner Jesse Stockwell, or his old name Jesse E. Torres IV.

Lastly, twice in my post I told people that they should do their own searches on the founder/managing partner jesse e. stockwell or jesse e. torres iv and then decide for themselves.

Again, please consider this was a very accurate post, based on factual information, from official and government websites. To deny this information to your readers prior to them making a decision, can only be determined to be a) that you are strongly influenced by the vendor or b) that you believe your readers should jump into the fire and then, and only then, agree that fire is hot.

Do you really believe that your members and readers should sign a contract with Debtmerica and then find out what's in it?

Thanks again for giving me a chance to reply.

Joseph
Mary and bliss1 found this review useful
Trustpilot

Reply from Trustpilot

Hi Joseph,

Thanks for taking the time to share your feedback.

I know it can be frustrating to see your review has been reported. I can let you know that your review has not been deleted, but is hidden while we look into the reason for the reporting. Trustpilot is an open platform where everyone can read and write reviews about the companies they buy from. To ensure the quality of the reviews, we provide an option to report a review that may not follow our review guidelines or could be written by someone, who can't be identified as a real customer. Any company or consumer can report a review and you can see who, when and why a review has been reported on the company profile page.

One of my colleagues in Community Support is investigating the issue. If you can provide us with documentation that shows you bought something from the company, we will restore your review. I understand this is a hassle, but it's the best way we can ensure that reviews are written by real customers. So I hope you can help us and other consumers by providing us with a proof of purchase.

Best Regards,
Claire
Trustpilot
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great idea

What a pain. Had to register a facebook account which i dont want so i can leave reviews. Sort it out trustpilot.
bliss1 and Krissi found this review useful
Trustpilot

Reply from Trustpilot

Hi John,

Thanks for using Trustpilot and leaving your reviews.

I understand not everyone wants to use a Facebook account to sign in to other sites, and can let you know that if you have signed up with Trustpilot using Facebook Connect, you do have the option in your Trustpilot settings to disconnect your Facebook account from your Trustpilot profile. Please don't hesitate to email our support team at support@trustpilot.com for assistance on how to do this if needed.

However, by validating user profiles through Facebook Connect, it helps us steer Trustpilot in the right direction. We believe our site should contain as few anonymous profiles as possible. Furthermore, by requiring user validation via Facebook we see less fake user profiles. So validation through Facebook helps us to achieve these goals, although we do acknowledge it’s not the perfect solution.
We are looking into other options for social validation.

Please note that it’s also possible to get a user profile by getting an email invitation from a company that uses our automatic feedback service to invite all their customers to write a review. When that happens we know that we are dealing with real customers and additional validation is not required.

I hope this helps explain why we have the Facebook connect option at the moment.

Best Regards,
Claire
Trustpilot
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

major user interface issues

trustpilot posted my review and automatically entered my location based on IP address. i was on business in asia when i wrote the review so that is the location that was used. however i live in california,

the company made a false reply about my post assuming that it sent me a product in asia.
Trustpilot

Reply from Trustpilot

Hi Harry,

Thanks, we appreciate you taking the time to provide us with your feedback.

It is correct that we automatically detect user location, however users always have the option in their Trustpilot settings to update their location.

I have now updated your location to the US, and if you want to make any further changes, you can do so by doing the following:

1. Log in to your account at trustpilot.com
2. Click on the image at the top right of the page and select 'Go to my profile'
3. Select 'Edit my settings' at the top right of the page
4. Your personal information will then appear on the left of the page. There is a section for your city and country, and any changes can be made here
5. Select 'save information'.

I hope this helps and apologise for any inconvenience. If you need any further assistance you are always welcome to contact our support team at support@trustpilot.com.

Best Regards,
Claire
Trustpilot
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Facebook only login to prevent false reviews?

Facebook only login to avoid false reviews?, what complete tosh, with an email address anyone can create a facebook account so that "arguement" is out the window.

Typical company tosh to harvest data, make money from the company and do over the customer....
Trustpilot

Reply from Trustpilot

Hi Paul,

Thanks for leaving your review on Trustpilot.

You are right when you say that you can only log in with Facebook, if you create your Trustpilot profile directly from trustpilot.co.uk. Another way to get a user profile is to receive an invitation via email from a company that uses our service to invite all their customers. In these cases, we know that we have the right customers so an email address is sufficient for users to leave a review.

Besides making it slightly more difficult to create fake user profiles, Facebook helps us have more reviews from people using their real name and picture. This adds credibility to the reviews as they do not appear as anonymous.
We realise that not everyone is in favour of using Facebook, and we are looking into other log in options at the moment. However, it is too early to say exactly what, and when and changes will go live.

I would also let you know that if users do decide to sign up to using Facebook, they do have the option in their Trustpilot settings to disconnect their Facebook account from their Trustpilot profile.

I hope this gives some insight into why we have this sign up option at the moment.

Best Regards,
Claire
Trustpilot

Trustpilot Details

About this company

Visit Trustpilot

Contact information

We live here: Denmark

Category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.